Prompt Plumbing Services

Moira M.

I found this company through Yelp rather than through a friend or neighbor. Jay and Fernando are the best. They fixed a clogged pipe under the kitchen sink. They didn't just clean it, they replaced the part. They also cleared the bathroom sink. This was not the easiest task as I live in a very old home and nothing has been updated. They had to deal with a funky pedestal which provided limited access to the pipe. They managed it nonetheless. I had put off this work as the last time I had a plumber in, it cost me a fortune and the dude only plunged the toilet! Jay and Fernando actually did plumbing and went above and beyond in service, and cleaned beautifully. They did the job and at a reasonable price. No BS with this crowd; just great work by good people. I'm so happy I found them and will use them again. It was just an all round good experience. I give them my highest recommendation.

Tom T.

My condo HOA uses Prompt Plumbing. We had a clogged in our unit's laundry room again so Prompt Plumbing was assigned the work to clear the clog. Once my HOA authorized Prompt Plumbing, I called and spoke with Darlene and requested Fernando Marquez because he came in April to unclogged the same pipe in the laundry room. Darlene was so understanding of the situation and made sure Fernando Marquez was the one to come to do the job.

Fernando communicated with me before he arrived. He and and his partner actually was able to come earlier than the appointment time range. Similar to last time, he did a great job in clearing the clog. He also explained to me in detail of what he did to unclogged the pipe. He was able to used a 50 feet snake twice to get out a lot of slush with grease out of the pipe.

I find Fernando trustworthy and has great work ethic. Hopefully the clogging issue goes away, but if it does come back again, I will most definitely hope my HOA reach out to Prompt Plumbing so I can request Fernando to do the work.

Glenn L.

My home water heater unexpectedly cracked on a week day evening last week. It was a large, 18 year old heater tied to our Jacuzzi tub, not necessarily a size easily in stock. I texted Prompt Plumbing, as I had their number from a small repair they had done for us last year. I got a call back the evening within the hour. By a day later, around 24 hours to be exact, Prompt had checked out the heater and installed a brand new one. Wow!

Zhen Y.

The HOA in my building uses Prompt Plumbing Services. I have worked with Ronys personally 2 times. I cannot say enough good things.

Last time Ronys came after a previous plumber could not clear the clog which was stuck in between 2 units in my building. Ronys had to go to the building garage to undo some of the pipes and clear the clog from the bottom. I thought it was going to be a huge deal, but with Ronys it was a walk in the park.

Afterwards he also cleaned everything up in the garage and in my apartment like nothing even happened. Each step of the way he was able to explain exactly what he was doing.

Would def. recommend Ronys and Prompt Plumbing Services!

D S.

My apartment property managers put in a work order with Prompt Plumbing because my kitchen sink was plugged and not draining correctly. Within a few hours Jay and Ishmael showed up at my front door. They immediately got to work in diagnosing the issue and fixing it. Apparently the clog was pretty far down (25+ feet) which required them to get additional equipment from their truck but overall it was still a very quick and painless process. After they had tested to make sure there was proper drainage they began cleaning the area in the kitchen where they were working - above and beyond service in my opinion.

Both members of Prompt Plumbing were very friendly and professional throughout the entire experience. I can't comment on price because my apartment property managers handled that aspect, but from a quality of service perspective I would highly recommend them and use them for any future jobs.

Hrag B.

Alright, so let me get started by thanking all of you for the amazing service and the superb actions taken in consideration with the pandemic with regard to health and safety. This team demonstrates the top of their game at every service call they go to. I first spoke to Darleen and she was the nicest Customer Service Rep I've ever spoken too and she made me feel comfortable with the service I was about to receive from Prompt. Trust me, we don't get that usually anymore these days.

Initially, we had Fernando show up to the house in Concord and he was very kind and down earth and furthermore very professional. He appraised us for the new water heater unit and after a lengthy confirmation by my management company, the management company finally approved the work to begin by Prompt's technicians. Unfortunately at this point, Fernando had to switch out due to scheduling with another technician. Not his fault though, just took a long time to approve.

The new technician arrived and his name was Ronny. He was very friendly and his skill level is above exceptional. I highly recommend him to service anyone in any similar situation. He worked rigorously and even helped me learn a few new things about my new water heater. He works very hard and put in a lot of effort to get the job done in a very timely manner. A brand new water heater is now installed because of this highly skilled service and professionalism. And even after the service, Ronny even called us back just to make sure everything was OK. And as far I now everything is still great! This is what I call quality control in service and installation; keep up with the great work and be safe!!

Donna S.

Unbelievable how incompetent the management is. They repeatedly miscommunicate, misdirect and lie too. I've needed two radiators changed since last June 2020 and still the job is not completed! It's not Ronnie's, the main plumber who has come to the house, fault. He, himself is a knowledgeable and extremely hard working and complies with what management tells him to do. The management sends the plumbers here with the wrong orders repeatedly or they don't show up at all, not even a phone call! DO NOT USE THEM FOR RADIATOR ISSUES!

Jack L.

John was super friendly and helpful. He was right on time and he made sure he kept the workspace clean. He listened carefully as I explained the situation in my very non-plumbing language and he solved the problem quickly and easily. He also asked if we had any other plumbing-related issues before he left. Friendly, professional, efficient. Couldn't have asked for anything more. Thanks John!

Meg B.

Prompt Plumbing sent John to fix my heater. He arrived on time. He was friendly and professional. And he respected that I was on a Zoom call and made every effort to make as little noise as possible. He fixed my issue in a short period of time, and then explained exactly what the problem was and how he fixed it. Great experience! I'd use this company again for sure.

Jake F.

I have managed 3 separate 40+ unit, large residential buildings throughout the last 6 years. Each of these buildings had its own set of issues. After dealing with prompt plumbing once I knew they were solid.
Clear communication, scheduling availability, professionalism, knowledgeable and honest.
Pablo even answered his phone while on vacation to assist with an emergency I had.
These guys are definitely my preferred vendors when it comes to all plumbing related issues!
They have literally saved my butt more times then I care to count.
When you have a plumbing emergency you can't wait around. You need professionals right now.
Call prompt plumbing.
Huge thanks to Pablo and Doug!!