Proactive Plumbing

W C.

Came 1 hour after we called, give free advice then fixed it perfectly once we knew it needed it. Doesn't get much better, great service, speed and pricing. Highly recommended.

P K.

It's was 10:13 pm and I needed an EMERGENCY service call !!!
THANKS Proactive Plumbing - Steve promptly called me back and in a VERY short time was on the job: professional, knowledgeable & courteous. They were on a neighborhood referral list and ONCE AGAIN CAME THROUGH.... VERY impressed with their service.

Jeremy S.

Just had Mark from Proactive Plumbing help us out with two leaks and replaced some bad pipes/joins, wax ring etc. Mark was friendly, professional, efficient and answered a bunch of questions, all in all great job and good price. If in San Diego area and need a plumber ask for Mark - Cheers!

Mindy T.

I cannot say enough good things about Steve and Proactive Plumbing! Steve met with me the very next day after we spoke and finished the work the following day. He was professional, knowledgeable, extremely thorough, and quoted me a very fair price. I wouldn't hesitate to use this company again.

Lee J.

I needed a new water heater installed at a rental property that I own here in Vista. I called Proactive plumbing and they were at the property within an hour! Got the tank installed perfectly and even helped me with a tub diverter for the shower. Professional, efficient and attention to detail, all at an affordable price. You really can't go wrong with this company! I will definitely be using them for all of my plumbing needs.

Matthew O.

Miles came out to check a leak I had in my refrigerator and he was awesome. Totally professional, quoted me in the spot and there was no high pressure sale. He will be my go to plumber from here on out!

Angela T.

What a wonderful,fast, friendly service! I called them this morning for a leak under the sink, and they came rt out and fixed it. I will always use them in the future.

Jesse K.

Great response time, professional service, competitive cost, and honest. We had a very positive experience with Mike & Miles.

Theresa R.

This review is dated (last November) but I really feel it is important to tell people how great these guys are. They had to come out twice the week of Thanksgiving (believe it or not, unrelated issues, lucky me) and both times they got there when they said they would, and, this is a biggie for me, had all the tools and parts, etc, with them to complete the job right then and there. They didn't have to leave and go get a part or tool or order anything. AND they were so polite and cleaned up after themselves. I couldn't recommend anyone more strongly. They showed up, paid attention, completed the job right then and charged a more than reasonable price. What more could you ask from anyone? Great job guys!

Erin L.

Bottom Line for those that do not want to read this boring, lengthy review: I highly recommended Mike and Proactive Plumbing. On my soapbox, I do ask, however, as responsible consumers, let's make sure to not take advantage of honest and hardworking small business (and even larger businesses) by using reviews as leverage and asking them to provide services beyond what we are paying them to do. It is apparent from his immaculate yelp records that he has gone above and beyond to ensure his client's satisfaction.

I say that because he has really gone above and beyond for us today and is providing services that, at the end of the day, really do not fall under Proactive Plumbing's umbrella of responsibility. Rather some of the responsibilities belongs to two other businesses (one of those is do to a timing issue and the other is due to, what I consider, poor service). Ultimately, we will pay him for the addition service; however, it is unfortunate that he is not requesting payment from us due to a unjust fear that we may give a bad review based off of others business services failures or delays.

CHAIN OF EVENTS:
We ordered a new dishwasher from a big box store and purchased the installation service as well. The third party service delivered the dishwasher and prepared for install. Within 10 minutes, they deemed the valve was bad and could not continue with the install until we called a plumber to come out and replace the valve. Once completed, called the big box to reschedule the installation.

I checked yelp for plumbing services, and received four quotes, including ProActive Plumbing, which had the most reviews with highest ratings. All responses were quick. ProActive price was very fair, and, again, the reviews were excellent. We had him come out when we were completing the replacement of our flooring.

Mike from ProActive explained that the valve really was not bad, but when turning on the water it could drip. He was honest and said if we did not want to spend the money now, it was not necessary; however, we would probably need to in the future. We went forth with the repair.

He completed the repair; however, acknowledged that he did not have one of the pieces. He replaced it with a comparable part and gave the disclaimer that, should the Installers give further flack about the piece, ask them to install the dishwasher, yet leave the hose disconnected. Pro-Active would then come back to replace the piece and connect the dishwasher.

The Installation Service came back out and would not install due to, what they squawked was, the incorrect fitting. So out comes Pro-Active Plumbing again, which brings us to where we are today. This is what he has done for us:
We discovered the new flooring juts too far into the dishwasher cubby. He figured out a way to cut it and fit it. This was not his responsibility, but he did it anyways.
He replaced the valve with the ""necessary"" valve.
He installed the dishwasher. This was not his responsibility, but he did it anyways.

He was hired to replace a valve and ended up completing all of these extra tasks in the name of customer service, and is personable, at that.