Pro-Tech Air Conditioning & Plumbing Service

Karen T.

We called Pro Tech Air Conditioning and Plumbing Serv. to perform maintenance service on our air Conditioner. (Mind you, nothing wrong with the Unit, only a preventive service call) The technician came in, look at the inside unit and check the thermostat. He then, preceded to look at the Unit outside, and can back inside and told us that there was a weak capacitor that needed to be replaced. We of course, told him that if it needed repair, to go ahead and replace it. He informed us that the cost of the part was $360.00. My husband said that the cost was outrageous, that he has worked on electronics all his life and there was no way that a capacitor would cost that much. My husband asked the tech for the box of the replacement part and look it up on the web and the cost of the part is $42.00. He told the technician about what he found out on the web, and actually showed it to him and the tech. said that he had no control over prices; that was the price that his company showed. We called that company and expressed our disappointment, and told them that this was the last time we would be using their services... They offered no apologies, the only thing they could say was that the price was that, because they needed it to be properly installed. On their website they advertise that """" with a maintenance contract you get discounted replacement parts""""... (Do not used this company, the are scammers.

Wayne B.

Pro-Tech has caused a lot of problems for me over the past 10 days. First, I had a tech come to my apartment and tell me that my problems were with OUC and he didn't even attempt to troubleshoot. Then, when OUC came and went above and beyond and it was discovered that Pro Tech completely missed the issue, I called their office. They apologized and THREE DIFFERENT PEOPLE told me they would come back and fix it for free. Yesterday when the tech arrived 40 minutes after 12-3 window I was given, he was arrogant and rude. But after we got past that, he tried to charge me. I called the office and I was transferred to the President who insulted me and went back on the free service I was guaranteed. He also told me that the solution they were going to charge me for had a """"50/50 chance of working."""" Do yourself a favor and use ANYONE ELSE. This company is a complete joke. I wish I could give a 0 star rating, that's how bad they have screwed this up.

Kristina F.

Simple """"slow"""" drain small bathroom sink. Used shop vac maybe 30 minute total job. Charged staggering $289 Caused damage to sink and pedestal. Never ever use them again.

Drew A.

Tried to charge $785 for a misdiagnosed problem that really only cost $150 parts and labor. Price gouging and storm chasers apparently they needed part of their mortgage paid and tried off one potential customer. Dont bother calling to ask questions because the phrase """" I WILL GET BACK TO YOU"""" in theory that would require them to take my name and number , which they didn't.

Rhonda H.

This company is full of it. They tried to sell us a whole new unit for well over $4,000.00 dollars. Had the unit check by another company and it was only 1,000.00 dollars. Be very careful with these guys.

Michele B.

Of all the AC repair companies I have used for the past 30 years Pro-Tech AC is far and away the best repair and service company we have ever used. Pro-Tech's friendly Technicians were right on time for my appointment and went above and beyond explaining ever aspect of my AC issues and took the time to answer all of my questions. They were very fair and clear on the price of my all my repairs. I have already recommended Pro-Tech to friends, family and neighbors.

Rod S.

I recently hired PRO-TECH Air-conditioning and Plumbing to install new air conditioners for my home. I would like you all to know that I held this review until FULL payment was made to PRO-TECH for services rendered. Today (2/25/2016) I paid $19,710.00 (paid in full) to PRO-TECH. I had TRANE XV20i (two of them) installed in my home. I need you to know that I choose them over other competitors in the area. I wanted the TRANE AC unit and not some of the other brands that are available. As my 4 year son was diagnosed with cancer and is currently undergoing chemotherapy treatments, air filtration was an extreme priority to my family. The PRO-TECH sales person came to my home and quoted me on the TRANE VX20i unit with the 5"""" Pro Media Filter and a UV lights. I signed the contract with PRO-TECH and we scheduled the install. The installers arrived on-time and began the first of the two units. For comfort of my family one unit was scheduled per day. The first problem, The Perfect Fit Electronic Air Filter (TRANE) was too big for my closet where the air handler is located. But that's OK because PRO-TECH had a solution, they would install 4"""" aftermarket filters in a different location. This is not what I ordered nor was it not the problem of my family when the sales person came to my home and measured. I was told by PRO-TECH (Hector) that it's OK, don't worry. The install went great under my watchful eye on day one. The installers were wonderful and professional. On day two they installed the second unit. This install also went well and the job was finished in record time. I will admit, I was not available to witness the second install as I was dealing with my son. The real problems began, one of the new thermostats that were supplied was not working. I called TRANE and NEXIA to resolve the problem. The manufactures of the device said it was broken. PRO-TECH agreed to replace the thermostat and had ordered another one from TRANE. Hector and Mike arrived at my home to replace the thermostat. As we were troubleshooting the problem, Hector decided to try to pull a fast one and replace the upstairs (working unit) with the downstairs thermostat that was already deemed inoperative by TRANE and NEXIA. The only reason that I knew of the switch, when I questioned Mike, was because of the screen was different (older version). When I questioned Mike, he directed me to Hector as this was HIS marching orders. I did question Hector and he then reluctantly under my watchful eye replaced the upstairs unit with the new one that they had ordered from TRANE. Great all units working right? WRONG... 1 week later, during the Orlando cold snap, the upstairs unit was not heating my home and it was cold. I called PRO-TECH immediately. They sent out a repair man that deemed that the thermostat was inoperative and replaced my digital one with a manual one to get us heat for the night. That didn't work. It didn't work because there was ZERO Freon in the system. The TRANE VX20i will tell you what's wrong, and the tech just ignored the system, he knew better. There was a leak. But the lines were pressure tested right? I PAID for the lines to be re-run. $300.00 PRO-TECH sent out a repair man to determine what/where was the leak. They pulled out the condenser coil from the air handler and it was so damaged that I took pictures and called PRO-TECH again. PRO-TECH sent out a supervisor (Mike Again) to view (I have pictures). The coil was so damaged that they have to use a striating comb to fix the coils. Bear in mind that this is a NEW unit. This didn't fix, nor repair the leak. PRO-TECH came back to my house, again, this time my son was admitted in the hospital for chemotherapy, so I couldn't be with him, to replace the lines. The line replacement went well as the same installers came to my home. This again remind you was MY problem, not theirs. OK, now AC unites are working. But the features of the system are not. Is it PRO-TECH, NO. Now its Brighthouse cable fault that the wireless features are not working. I discussed all of this with Hector (Supervisor). His recommendation was to replace my wireless internet router with a one that does not have security features that Brighthouse provides. I went to Wal-Mart and purchased a router that would only be used for my AC units and disabled all of the firewall settings (additional $89.00 cost, again, my fault). Guess What? The units/features now are working. 22 days after initial install. OK, I have to pay the bill right? I called PRO-TECH and discussed my bill. $20,000.00 was my original bill. They didn't put the quoted filters in, Deduction- $145.00 (x2). Complete rip-off as the filter unit that was installed can be purchased in Home Depot for $99.00. It's a grate with a filter slot. But OK, screw me I want to be done right?. Nope. Now the 2 year """"Comfort Club"""" membership that was quoted to me by PRO-TECH is 1 year. and NO FILTERS ARE INCLUDED

Jill Y.

In 2005 i had a new A/C installed, in 2015 it quite working, I called Pro-Tech and the Tech came out, and after examining the A/C determined it was the dual capacitor. He installed a new one. The total bill was $634.44 including a Warranty for $145.21 which has no length of time. Since i have Asthma from Allergies i was desperate. It was paid in Full. Going forward to Aug 8, 2017 the A/C quite working again. They could not get to me until Tues. The Tech came out and examined the A/C until and said it was the dual capacitor one half controls the fan. Even though i paid for a warranty i am not sure what it was for? It was $ 200.00 For a Capacitor from AmRad. Which has a FIVE YEAR WARRANTY,. meaning Pro-tech charged me $200.00 took my Capacitor and AmRad exchanges it for a new one from Pro-Tech. I know i called AmRad, it is a Florida Company in the Palm Coast. Part of this is my fault for not checking further into this Company, and also not questioning the Warranty that i paid for. I used them the second time, because i was sure it was the Capacitor and figured it was under warranty since it was less then two years. Pro-tech got $ 834.44 from me on a capacitor that cost maybe $25.00 , and charging me for a warranty that is useless. I wrote to Tom Nixon President but have not heard back. I am trying to help others like these other reviews to make sure no one falls prey to Pro-Tech.

Bob M.

My mother called a technician and they came out to check out her AC. The service call was $100. He found nothing wrong. The AC stopped working again, she called again. This time the tech found a problem and said the cost would be $700 and it would take 5 days to get a part. My mother is 92, 5 days in the Florida heat is not good for a 92 year old. I called Pro Tech myself and asked them to give a quote for a new system since my mother's system is old and miss-matched. They gave a quote for $5900 - my mothers place is very small, that price seemed WAY out of line for the size of the unit. I told the technician that I would get another quote and let them know. I got another quote and it was HALF what """"Pro"""" tech quoted. Seriously - half. Not even close. I can only conclude that Pro-tech saw what they thought was a defenseless old woman and looked to take advantage of her. I will never ever let my mother call them again - and I advise anyone considering them to at least get a second quote as I did. I am SO glad I did.

Horatio F.

This company is a complete rip off. They know you need help and they take full advantage of that and charge you astronomical amounts and then do a half ass job. For clogged pipes, he charged us $1200 to use a pressure hose to clear the pipes, which caused human waste and other stuff I never want to see again, back up and into our home. He said we were on our own about cleaning it. 2 days later we are clogged again and he said he would come out again for another $1700 ( he said he normally charges $3000+). Called another company and they came out right away and didn't use pressure but a drain snake with a bit and cleared the blockage with that for less than $700. Pro Tech wanted almost $3000 for what this guy did and didn't leave us with a giant mess too. Oh and the guy from the second company said if they use pressure to clean a pipe they seal off all the holes in the house. Don't use Pro tech.