Pro-Tech Air Conditioning & Plumbing Service

Andy L.

Of all the AC repair companies I have used for the past 30 years Pro-Tech AC is far and away the best repair and service company we have ever used. Pro-Tech's friendly Technicians were right on time for my appointment and went above and beyond explaining ever aspect of my AC issues and took the time to answer all of my questions. They were very fair and clear on the price of my all my repairs. I have already recommended Pro-Tech to friends, family and neighbors.

Terry W.

Tried to charge $785 for a misdiagnosed problem that really only cost $150 parts and labor. Price gouging and storm chasers apparently they needed part of their mortgage paid and tried off one potential customer. Dont bother calling to ask questions because the phrase """" I WILL GET BACK TO YOU"""" in theory that would require them to take my name and number , which they didn't.

Lorraine S.

In 2005 i had a new A/C installed, in 2015 it quite working, I called Pro-Tech and the Tech came out, and after examining the A/C determined it was the dual capacitor. He installed a new one. The total bill was $634.44 including a Warranty for $145.21 which has no length of time. Since i have Asthma from Allergies i was desperate. It was paid in Full. Going forward to Aug 8, 2017 the A/C quite working again. They could not get to me until Tues. The Tech came out and examined the A/C until and said it was the dual capacitor one half controls the fan. Even though i paid for a warranty i am not sure what it was for? It was $ 200.00 For a Capacitor from AmRad. Which has a FIVE YEAR WARRANTY,. meaning Pro-tech charged me $200.00 took my Capacitor and AmRad exchanges it for a new one from Pro-Tech. I know i called AmRad, it is a Florida Company in the Palm Coast. Part of this is my fault for not checking further into this Company, and also not questioning the Warranty that i paid for. I used them the second time, because i was sure it was the Capacitor and figured it was under warranty since it was less then two years. Pro-tech got $ 834.44 from me on a capacitor that cost maybe $25.00 , and charging me for a warranty that is useless. I wrote to Tom Nixon President but have not heard back. I am trying to help others like these other reviews to make sure no one falls prey to Pro-Tech.

Camille S.

Horrible company. Came out to my Orlando/Oviedo house 3 times. First time, a little pricey, second time very pricey and this last time, absolutely ridiculous. $850 estimate for a MAXIMUM 4 hour job, AND they were to replace what they had replaced just 5 months prior !!!!! DO NOT waist your time with this company.

Jim G.

A neighbor recommended Pro-Tech when I came to Florida about 2 years ago, because one of their techs was a member of his church. Not the best reason, but one of the heat pumps wasn't working when we moved in, so we called Pro-Tech. The guy who came out couldn't have been nicer, found a loose wire, and didn't even charge us. Since then, we've had two other minor issues, for which we were charged over $350 each. Seemed steep, but I still relied on the honesty of that first technician. Then we had a system that failed. Again, the technician who came to the house was great - but what I discovered was dirt back at the home office. To begin with, I knew that this would be a substantial repair, so I *finally* checked some reviews on line and found a common theme: ridiculously high prices. As this played out, I confirmed that Pro-Tech charges nearly double what anyone else does for everything. But that wasn't the worst. In my case, the compressor failed. Pro-Tech told me there was no replacement compressor available. That was a lie. They also said that IF they could find one, it would cost more than $1000. That was another lie. I simply called the manufacturer myself, and found the exact replacement in stock and available for less than $400. OK.. another option might have been to replace just the outside unit, which looked to be in perfect shape except for the compressor. Even the technician suggested that as a possibility. But Pro-Tech that is illegal and can't be done. That was the third lie. It merely requires an engineering report confirming that the new outside unit will match the inside unit. A piece of paper with technical specifications showing it pretty much matches the old unit. It was obvious that Pro-Tech only wanted to sell a new system. Indeed, I waited for their repair estimate and never got a call. So I called them again and suggested I was also interested in pricing a new system AND THEY WERE AT MY HOME IN LESS THAN TWO HOURS. The salesman who came to my door spewed a lot nonsense that was supposed to prove to me that I needed a new system - not knowing that I'm an engineering physicist who knows a lot more about thermodynamics than he does. He is also the one who told me the lies, not knowing that I had already called the manufacturer and knew that (1) I could get a compressor, and (2) I could get a new outside unit. So what was their price on a new system? About double what anyone else wanted - I had already gotten bids while waiting for their first return call, and before I called them the second time and they came running. I told them that their lies made sure I would never call them again, and neither should anyone else. It is not uncommon for HVAC companies to fleece unknowledgeable homeowners, and Pro-Tech does a good job of it.

Julia A.

We've had a very poor experience with this company. They caused more damage making a repair than previously existed. While their services are advertised as 24/7, Managers do not work these hours and are not properly accessible to their technicians. Don't waste your time or money with Pro-Tech.

Dennis N.

A/C compressor went out Monday night at about 8:30pm. I called Pro Tech and they came out around 12pm the next day. They troubleshoot it and discovered it was a capacitor part. We were cooling down the house within hours. Thank goodness it was not the compressor.

Kurt K.

I recently hired PRO-TECH Air-conditioning and Plumbing to install new air conditioners for my home. I would like you all to know that I held this review until FULL payment was made to PRO-TECH for services rendered. Today (2/25/2016) I paid $19,710.00 (paid in full) to PRO-TECH. I had TRANE XV20i (two of them) installed in my home. I need you to know that I choose them over other competitors in the area. I wanted the TRANE AC unit and not some of the other brands that are available. As my 4 year son was diagnosed with cancer and is currently undergoing chemotherapy treatments, air filtration was an extreme priority to my family. The PRO-TECH sales person came to my home and quoted me on the TRANE VX20i unit with the 5"""" Pro Media Filter and a UV lights. I signed the contract with PRO-TECH and we scheduled the install. The installers arrived on-time and began the first of the two units. For comfort of my family one unit was scheduled per day. The first problem, The Perfect Fit Electronic Air Filter (TRANE) was too big for my closet where the air handler is located. But that's OK because PRO-TECH had a solution, they would install 4"""" aftermarket filters in a different location. This is not what I ordered nor was it not the problem of my family when the sales person came to my home and measured. I was told by PRO-TECH (Hector) that it's OK, don't worry. The install went great under my watchful eye on day one. The installers were wonderful and professional. On day two they installed the second unit. This install also went well and the job was finished in record time. I will admit, I was not available to witness the second install as I was dealing with my son. The real problems began, one of the new thermostats that were supplied was not working. I called TRANE and NEXIA to resolve the problem. The manufactures of the device said it was broken. PRO-TECH agreed to replace the thermostat and had ordered another one from TRANE. Hector and Mike arrived at my home to replace the thermostat. As we were troubleshooting the problem, Hector decided to try to pull a fast one and replace the upstairs (working unit) with the downstairs thermostat that was already deemed inoperative by TRANE and NEXIA. The only reason that I knew of the switch, when I questioned Mike, was because of the screen was different (older version). When I questioned Mike, he directed me to Hector as this was HIS marching orders. I did question Hector and he then reluctantly under my watchful eye replaced the upstairs unit with the new one that they had ordered from TRANE. Great all units working right? WRONG... 1 week later, during the Orlando cold snap, the upstairs unit was not heating my home and it was cold. I called PRO-TECH immediately. They sent out a repair man that deemed that the thermostat was inoperative and replaced my digital one with a manual one to get us heat for the night. That didn't work. It didn't work because there was ZERO Freon in the system. The TRANE VX20i will tell you what's wrong, and the tech just ignored the system, he knew better. There was a leak. But the lines were pressure tested right? I PAID for the lines to be re-run. $300.00 PRO-TECH sent out a repair man to determine what/where was the leak. They pulled out the condenser coil from the air handler and it was so damaged that I took pictures and called PRO-TECH again. PRO-TECH sent out a supervisor (Mike Again) to view (I have pictures). The coil was so damaged that they have to use a striating comb to fix the coils. Bear in mind that this is a NEW unit. This didn't fix, nor repair the leak. PRO-TECH came back to my house, again, this time my son was admitted in the hospital for chemotherapy, so I couldn't be with him, to replace the lines. The line replacement went well as the same installers came to my home. This again remind you was MY problem, not theirs. OK, now AC unites are working. But the features of the system are not. Is it PRO-TECH, NO. Now its Brighthouse cable fault that the wireless features are not working. I discussed all of this with Hector (Supervisor). His recommendation was to replace my wireless internet router with a one that does not have security features that Brighthouse provides. I went to Wal-Mart and purchased a router that would only be used for my AC units and disabled all of the firewall settings (additional $89.00 cost, again, my fault). Guess What? The units/features now are working. 22 days after initial install. OK, I have to pay the bill right? I called PRO-TECH and discussed my bill. $20,000.00 was my original bill. They didn't put the quoted filters in, Deduction- $145.00 (x2). Complete rip-off as the filter unit that was installed can be purchased in Home Depot for $99.00. It's a grate with a filter slot. But OK, screw me I want to be done right?. Nope. Now the 2 year """"Comfort Club"""" membership that was quoted to me by PRO-TECH is 1 year. and NO FILTERS ARE INCLUDED

Mark S.

I called Pro-tech last Tuesday from a referral from a Neighbor that had an ac system replaced by them & was extremely pleased. I had 4 other quotes before them. We made the appointment the same day & Jason Hoag arrived on time. He did the inspection & gave me his quotes & explained the process. I liked what he had to say & we agreed on a price. Made the appt to have it installed 4 days later on Saturday which is today. The installers arrived a few minutes early, which is better than late. Took them all day to get the ac system installed. Which is what I was told originally. By the way it's a Trane ac system. I am extremely pleased with the system so far. I would recommend them to anyone who needs any ac/heating work done. I went off to work most of the day, but when I came back my neighbor was watching them. He was impressed with them also, telling me good things that they did that his ac company didn't do when he had his system replaced last year, not the same neighbor who referred me to Pro-tech. At the end of the job talked to very nice girl in the office to take care of the bill. So I am very impressed.

Steve H.

Pro-Tech had some credibility to build up with me after years with Tim Benjamin. They have come thru every time with flying colors. When it comes to some things it is not about price it is about service. Pro-Tech and the techs that have come to my house do give fantastic service. Shop price all you want, when it's 90+ outside I want my A/C is work. I cannot say enough positive things about this business from top to bottom.