PRO-TEC Plumbing & Air

Sh V.

Pro-Tec Plumbing & Air of Naples, FL is NOT RECOMMENDED FOR CONSIDERATION for your plumbing needs! If indeed you have used this company and your project required a permit, check with local government to ensure the permit was in fact filed and the process completed as required for your address. Check with the local government permit portal for your address to ensure the permit has been granted for your project at your address. If you uncover any issues, file a Complaint with the Florida Division of Business and Professional Regulation. Pro-Tec charged $205 for """"all necessary permits to complete the desired work"""". Currently two months AFTER installation and still no permit to BEGIN the installation. This is a violation of business regulations and a breach of contract. Pro-Tech charged $5129 (including $205 permit fee) to install a FULLY FUNCTIONAL tankless hot water heater as contracted and paid for by customer. The unit as installed does not function as designed due to Pro-Tec error in failure to identify required component (or intentionally disregarding requirement in favor of their profitability). Removal of the tankless water was requested immediately after installation and refused due to self-centered concern for profitability. This matter is a breach of contract reflecting incompetence, lapse in professional duties, and flagrant refusal to accept responsibility and correct in manner satisfactory to customer. Multiple complaints have been filed with Consumer Protection Agencies. Other consumers experiencing issues with this company are encouraged to do the same.

Kathy T.

Ozzie and crew came Monday and Tuesday to replumb my home and Ozzie and his crew were so respectful and did a great job getting things done. Now waiting for an inspection and things in my home will return to normal. Thank you.

Tim G.

We had a water heater replaced and Pro-Tec did a great job. Technicians were on time and installation went flawlessly. We would definitely use them again.

Jon C.

OUTRAGEOUS PRICING! $553.60 for a toilet shutoff valve and 12"""" supply line. $25 retail material cost / 45 minutes on site work. Sorry, won't be calling you again.

Cindy P.

This business has flat rates: We were charged $75 for ProTec to simply dispatch a plumber to our address. At an additional """"flat fee"""" of $280, the techs spent 20 minutes to evaluate and identify the source of leak as coming from drainage piping (leaking toilet). Their evaluation included other potential plumbing issues for consideration. They charged us over $350 -- without repairs. Their """"flat fee"""" (with a military discount) to replace flappers & floats for 2 toilets was and ADDITIONAL $535. The 1 star is kudos to the professional staff we interacted with. Predatory pricing? You decide.

Tom C.

Billy from Pro-Tec installed a Halo water system in our home which included replacing the anode rod in our water heater and flushing all our water lines with chlorine to remove bacteria build up. Billie was timely, professional and left the worksite in perfect order upon completion. I will definately call Pro-Tec for my future plumbing needs ad s[pacifically request Billy

John G.

Matt was very knowledgeable and professional. He stayed well past normal working hours in order to get the job done for me because it was an emergency. I was so impressed with Matt and his team that I offered to make them all a free lunch for doing such a great job! I would highly recommend Matt and his team at Pro-Tec to anyone that needs commercial plumbing work done.

Bumax L.

What can I say with a so called professional plumbing company that wants to go into disgusting graphic detail of when you poop in a Kohler toilet and a Tito toilet. Let's not forget to mention when they want to charge double to install plumbing fixtures that an owner already has as opposed to other reputable plumbers. Read the reviews on Nextdoor. We don't want to get them confused with the other of the same name. This is their number so you know you have the correct bad plumber. +1 (239) 261-1000. Good luck.

Mike P.

Beware: Do not hire this company. The very worst experience that I have ever had with any company. They replaced my hot water heater 4 years ago for over $1,000. The cold water line fittings completely corroded and rusted out and developed a major leak. I live on the 8th floor in a condo in Naples and if someone was not there at the time, the water leak would have flooded all 7 floors below me and could have caused hundreds of thousands of dollars in damage due to improper fittings used on the cold water line. Was told by the tech that the guy who did this, probably doesn't work here any longer. I had no water since shut off valve for tank did not work, also installed by them. Had to turn off main supply line. They came out and said would replace tank at no charge and be there later that day or following day. I asked for an emergency repair just to get cold water working and they wanted $374.00 to put a cap on the line to stop leak. Another way to hold me a hostage. They would not answer phones, even the emergency number. Talked to the owner the very next day and he said to sign the estimate he sent by e mail for $986 and they will install tank. $986.00 was for labor only or a job that they said would take 2 hours to complete, highway robbery! They were holding me at full hostage without a useable condo, (could not even flush toilets). I am a school teacher and had to work the next day and had to drive clear across town to shower at a friend's house before work. I hired an honest and reputable plumber the very next day and he by -passed tank for cold water use and charged me only $67.00. The new honest company will get all of my future work and business for all of our condo units in the future. Our condo association is well aware of this and have inspected this disaster installation event. Bonnie P

Katie I.

Jordan arrived right on time and got our garbage disposal cleared out and working within 10 minutes! He was very friendly, professional and quick! We loved working with Pro-Tec and will be referring others to you! Thank you!