PRO-TEC Plumbing & Air

Cindy P.

This business has flat rates: We were charged $75 for ProTec to simply dispatch a plumber to our address. At an additional """"flat fee"""" of $280, the techs spent 20 minutes to evaluate and identify the source of leak as coming from drainage piping (leaking toilet). Their evaluation included other potential plumbing issues for consideration. They charged us over $350 -- without repairs. Their """"flat fee"""" (with a military discount) to replace flappers & floats for 2 toilets was and ADDITIONAL $535. The 1 star is kudos to the professional staff we interacted with. Predatory pricing? You decide.

Tom C.

Billy from Pro-Tec installed a Halo water system in our home which included replacing the anode rod in our water heater and flushing all our water lines with chlorine to remove bacteria build up. Billie was timely, professional and left the worksite in perfect order upon completion. I will definately call Pro-Tec for my future plumbing needs ad s[pacifically request Billy

John G.

Matt was very knowledgeable and professional. He stayed well past normal working hours in order to get the job done for me because it was an emergency. I was so impressed with Matt and his team that I offered to make them all a free lunch for doing such a great job! I would highly recommend Matt and his team at Pro-Tec to anyone that needs commercial plumbing work done.

Bumax L.

What can I say with a so called professional plumbing company that wants to go into disgusting graphic detail of when you poop in a Kohler toilet and a Tito toilet. Let's not forget to mention when they want to charge double to install plumbing fixtures that an owner already has as opposed to other reputable plumbers. Read the reviews on Nextdoor. We don't want to get them confused with the other of the same name. This is their number so you know you have the correct bad plumber. +1 (239) 261-1000. Good luck.

Mike P.

Beware: Do not hire this company. The very worst experience that I have ever had with any company. They replaced my hot water heater 4 years ago for over $1,000. The cold water line fittings completely corroded and rusted out and developed a major leak. I live on the 8th floor in a condo in Naples and if someone was not there at the time, the water leak would have flooded all 7 floors below me and could have caused hundreds of thousands of dollars in damage due to improper fittings used on the cold water line. Was told by the tech that the guy who did this, probably doesn't work here any longer. I had no water since shut off valve for tank did not work, also installed by them. Had to turn off main supply line. They came out and said would replace tank at no charge and be there later that day or following day. I asked for an emergency repair just to get cold water working and they wanted $374.00 to put a cap on the line to stop leak. Another way to hold me a hostage. They would not answer phones, even the emergency number. Talked to the owner the very next day and he said to sign the estimate he sent by e mail for $986 and they will install tank. $986.00 was for labor only or a job that they said would take 2 hours to complete, highway robbery! They were holding me at full hostage without a useable condo, (could not even flush toilets). I am a school teacher and had to work the next day and had to drive clear across town to shower at a friend's house before work. I hired an honest and reputable plumber the very next day and he by -passed tank for cold water use and charged me only $67.00. The new honest company will get all of my future work and business for all of our condo units in the future. Our condo association is well aware of this and have inspected this disaster installation event. Bonnie P

Katie I.

Jordan arrived right on time and got our garbage disposal cleared out and working within 10 minutes! He was very friendly, professional and quick! We loved working with Pro-Tec and will be referring others to you! Thank you!

John M.

I have used Pro-Tec twice, and will never use them again. Just over a year ago, we had them install some washing machine feeds. The tech convinced me to install a main shut off valve behind the municipal shut off valve. The job came to over $700. The joint between the main feed and the copper assembly that they installed recently started leaking a lot. I called and explained the problem. They required a $74 dispatch fee, with repair cost to be discussed with the tech. I took a chance and agreed. The tech said it was an easy job, and the total cost would be over $400. I sent him packing. I called another plumber we had used, who charged $245 total, soldering and all. I was expecting to pay something for repair of the work that Pro-Tec had done, which had failed. I wasn't expecting that they would gouge me to repair their work to this extent. Expecting that their recommended $700+ installation would not fall apart within fourteen months seems reasonable. Both of the techs were polite and professional. Pro-Tec's communiction, up front marketing, and organization seem good. If you have lots of money and don't care how much equivalent work costs, maybe it's for you.

Dave B.

I had a running toilet and knew the gasket needed to be replaced. A $6.47 part on Amazon retail. I also asked to screw off an outdoor shower head and screw on one I purchased, along with plumber tape and step stool I provided, I was quoted $225 for the job. I had to accept because the toilet was running more frequently. Then the bill came to $294.00. They added a $69 service charge on top of the $225. There was literally 5 minutes of actual work and 15 minutes to wait to see if the blue dye leaked into the toilet. Pro Tec Plumbing Owner lives in our community and knew that was why were reached out. Unfortunately I will not be a repeat customer. Caveat Emptor!

Steve Z.

After a recommendation from a neighbor, we requested they come and look at a leak in our bathroom lanai. The technician wanted to charge us $149.00 for a diagnostic fee when you could clearly see the source of the problem behind the sink from the water mark on the dry wall. After a 30 minute conversation with the Service rep who admitted she was """" new to her job"""", they removed the charge. The plumber fixed one leak which caused another leak to erupt. This despite the fact the Description of Work completed, """" no other leaks detected"""". We had to get water mitigation, mold removal, new hardwood floors and baseboards. The """" Service"""" rep would not even reimburse for the amount of the original invoice and told us to """" call our insurance company!""""

Joy Y.

I had previously written a glowing review which I retracted. PRO-TEC originally did our fully overhaul of our plumbing in our condo. All went very well. The only issue was pour water pressure in our kitchen. We supplied all plumbing fixtures and Pre-TEC s instructed to remove all water savers BEFORE installation. This was done in the two showers, two bathroom taps. While still under warranty we asked if the kitchen waterline was being squeezed or was the water saver removed. after Sending someone, they basically said it was likely our GROHE faucet. Last year, they came for a toilet repair. Again I asked if they saw a solution and was told to replace the faucet head. We purchased a new one ( I still have the original) but there was no change. Last week we had another toilet issue. I called and asked what the hourly rate was and was told it was $149. NOT TOLD THT ONCE THEY ARE HERE THEY CHARGE BY THE JOB. Again, third time, we showed the water flow problem. He removed the spout and said there's no problem with the tap, the problem is the water saver is still in there. We were SHOCKED. He removed it at a cost of $139! I called Tammy at the office and she refused to credit us the cost. she said it should have been addressed while under warranty, WHICH IT WAS, then she said it was OUR FAUCET so they are not responsible. she asked what do you want me to do and I said, return that money but she said no. Furthermore she had said that we were supposed to get a 100$ credit against the whole job. Which was not told to me by the plumber David. He built that charge into the price of $139 PER FLAPPER INSTALLATION. He changed two. The whole job was less than an our to remove the ORIGINAL water saver and two flappers. The cost was over $420. Highway robbery. Tammy was not interested in keeping a client. She was not willing to assume their responsibility. We paid to replace a spout unnecessarily and then got gauged for another $139! Shameful.