Pro-Service Plumbing

Lauren D.

We've been using Pro Service for at least a decade and they have never let us down. They are professional, timely, and reasonable. Highly recommend!

Cindy S.

We used Pro-Service Plumbing for a fix on our bathtub drain. Clint was very nice and did a great job on the fix and the price was lower than another company by $100! We've found a new plumber!

David H.

We have used them twice in the last two years and we are very pleased with their service. They are fast, friendly, and they return calls. They replaced an attic water heater for us two years ago and fixed a leaking water line today. I am so glad we found them. You can find cheaper service but you get what you pay for. Peace of mind that the job is done right the first time is worth every penny to us.

Martin M.

I have used Pro Service Plumbing for the past 10 years. I consider myself very lucky to have discovered this firm after moving back to Plano from Austin. They have assisted me with leaky faucets, replacing seals on toliets, clogged up drains, broken disposals, replacing hot water heaters, etc...they are always professional and take the extra time to explain my problem to me. I have recommended this firm to others and will continue to do so....

Cortney S.

They came out same day and in a timely manner. I felt as though they listened to what my problem was and had been in order to address all concerns. They educate me on the problem as well as fixed; which I greatly appreciated since this was my 3rd plumber in the past few months.

Dan T.

Pro-Service Plumbing did an excellent job fixing a tough problem in my house. They were courteous, friendly, professional, smart - very, very nice guys! And their rates are very reasonable. They finished a tough job in a couple of hours. I would highly recommend Pro-Service Plumbing for all of your plumbing needs. My son found them a couple of years ago and recommended them to me - I'm so glad!

Fred M.

We had the master bathroom toilet backup and tried to use the plunger. When we plunged it backed into shower and bathtub. This happened on the Saturday morning of Easter weekend. We called two national firms - Roto-Rooter and Ben Frankiln's plumbing. Ben couldn't come out until Sunday and Roto was "not taking residential calls right now" - whatever that means. We looked up plumbers on the Better Business Bureau and found Pro-Service. We called them because we obviously couldn't wait with sewage in our shower and they had an A+ rating. We called and explained the issue. 15 minutes later we got a call back from the owner and he arrived an hour or so later. He diagnosed the issue and fixed it in about 30 minutes. The charge was at the higher end of the estimate that he had given me over the phone. The estimate was $175 to $325 and the charge was $275. I have no idea what the going rate for plumbing services is, but on a holiday weekend with a turn around of just over an hour it seems a fair amount.

Joe V.

I noticed a problem with our water heater Thursday morning and called Pro-Service. Kelly answered the phone right away and set up a time for Tom (owner and master plumber) to come out that afternoon and take a look. He called before coming and showed up on time. He was up front on pricing and since the unit was still covered by the mfg. warranty, he was able to make the exchange without me having to do any of the legwork for the warranty claim. His crew (Johnny and James) showed up Friday morning and completed the work expertly and timely. They were careful about making sure no rusty water leaked on the carpet and kept me informed when they needed to get a coupling that was an unusual size and they didn't have it on their truck. They showed up a little after 11 in the morning and were done by 2:00, including going to get the coupling. I was impressed by how quickly they were able to get the whole thing done. High quality work, respectful of my time and keeping me informed is why I give them 5 stars. Will keep their number and call again for future plumbing needs.

S. P.

We have used Pro Service Plumbing 2-4 times. While I have no real gauge for comparison in price for their service, it does seem pricier than usual but that comment does not affect my star rating above.

I'm pleased with their installation of our new toilets and water heater, however, after repairing a sink, the employee took our left over/removed/used copper pipes (vintage house) without asking. I gave them an opportunity to ask to keep the metal by drumming up a conversation about how expensive copper had become and still no request to take our property, just a statement that the guys back the "store" send all this stuff in at the end of the year for bonuses. Um bonuses from your customers without asking!

Would we have given them our left overs? Probably. I know how much that metal is worth but I wasn't really in the mood to take it to a recycling station. But it's much more responsible and graceful for a person to ASK the owner of the property if they intend to throw it away so that it can be recycled and the employee gets to reap the rewards.

We won't be calling this company anymore as we felt off put by this situation and we want to compare rates elsewhere. This sucks because it's always nice to find a company and stick with them for all your needs. Oh well. On to the next company.

Peter T.

I can confirm the experience of the previous rater. They made an appointment, but arrived late. When pointed out that they were late they took the "take-it-or leave-it" approach. They were also not willing to stand by their quote and tried to add on additional charges to the quoted price.

If you want service, this is not the company to deal with!!!