Pro Fleet NW

Andrew C.

Profleet and Proplumb NW repiped our whole home and then remodeled the kitchen and bathroom! We were so happy with the work they did!

Gulnaz O.

We had some water backing up in the dishwasher. I called pro fleet to have them come out and run some diagnostics. I called them because they did some work at my property in the past, and i was pleased with their work last time. When i called about the dishwasher, they said that the diagnostics would be free and before they do any work, they would let us know how much it would cost. We agreed, and Mark came out the same day. After running some test for about 30 minutes, Mark said that we owed $125, and he already fixed the problem. We paid but didn't feel right about this transaction, so we called the office. At the office they essentially said that it is what it is.
Giving them two stars just for showing up the same day we called for service. It's too bad that they don't stand behind their words, but I guess I'll be looking for another plumbing and gas company for the projects I have coming up.

Justin L.

Not a great experience. We had Pro Fleet NW come out to look at a house we were on contract to buy. Their inspections and estimates were late and incomplete. We heard back ""Oh, we thought you didn't need a roof estimate."" Not good when on a time clock to get a house inspected!

James M.

I have used all three entities of Pro Fleet NW for my personal home. Pro Fleet, Pro Plumb and Pro Roof always provide excellent service! I recently had some tile work done in my home and their employee, Jake, was awesome! He was friendly, always on time and his finish work is impeccable!
If you need anything done from simple things like caulking a tub all the way to a full blown remodel, Pro Fleet is the company you should use!!
I will continue to use them in the future.

Ryan B.

Lets talk about customer service shall we, first I called around 4pm looking for a plumber as my basement flooded. Jennifer was very helpful in setting up or finding a plumber, however after a conversation about restoration I was transferred to talk to a restoration company(Jennifer was going to call back, never did). Which happens I get that, however the restoration company confirmed a plumber would be there at 5:30 to 6 pm. They never showed up, nor answered her calls/messages and my own.
Funny thing about plumbing you don't really need a plumber until something breaks, if your company can't respond or keep your client up to date you don't deserve any stars. I had the opportunity too use another plumber but due too your no response I simple passed on them believing they would be there at 5:30-6 pm.
Never would I recommend this company, piss poor customer service and response times.

Lindsay O.

Have had pro plumb out twice. Once to fix leaky pipes and once to diagnose leaks. Super friendly professional and honest plumbers. High five on being available too :)

Chris A.

UPDATE ON JAN 26, 2018: If there was a number lower than 1 STAR, Pro Plumb would get it for dishonesty. I can't say who's being dishonest but stories don't line up when the Estimator said he ""Ok well I did just get back to town from hunting"" and the company owner claims in her response to this review, ""he was dealing with a sick child."" I have the text message chain and this company stinks even more following her disengenous reply.

ORIGINAL REVIEW:
In the absence of communication, imagination kicks in. And I'm imaging I'm not very important to Pro Plumb NW's success.

After discovering water pooling in our sewer line, I embarked on finding a plumber who could fix it. After all, I'm trying to sell my house. It was like winning the lottery to find Pro Plumb NW and Chris M, who described having been on site when the sewer scope was done, so he knew EXACTLY what needed to be done. He never wavered. Apparently, he knew it so well that he decided to not do an on-site estimate. Nevertheless, he provided one and in complete knowledge of the placement of our existing gas main and line. You can't miss it; it's right there two feet from the yellow flags marking the pooling location --- if you visited the site as one would expect.

On September 18, I secured an emailed bid from Chris M. for work that was scheduled for October 6. Because I'm a professional and consider my own word as more important than my commodities and services, I was there and ready on the morning of Oct 6.

On Oct 5, Chris M. contacted me and said they might need to do the job on Saturday. On Saturday the crew showed up, took a hard look at the job, took my phone number and said they would be in touch about swapping jobs in the morning for the afternoon. They did not say they wouldn't be back. They never came back.

On Oct 10, I finally reached out to Chris M. for a third time trying to get some idea when this job would proceed and if it needed an adjustment to the estimate, or what have you.

Nothing. I had to reach out to him multiple times because he was hunting and never heard again from the crew who took my phone number and said they'd be back in the afternoon. I traveled from Tacoma to be on site and wouldn't have otherwise been in Portland at all. This is how the text communication went down:

Thursday, 7:41pm :
ME: Hey Chris. Are we on for tomorrow?

No reply.

Friday, 8:05am:
Chris: Sorry, i cant talk right now.
Me: Are we on for today?
Chris: Sorry driving no sir it's Tomm we worked till 10 last night
Me: Ok good to know

Saturday 8:30am:
Two guys came at 8:30am and departed, me thinking they were coming back or they would call me on the phone number they asked for.

Saturday 1:15pm:
Me: Hey Chris, can we get an update?

Saturday 3:30pm
Me: Hey, when your guy left he said he would be back in touch and back this afternoon. Nothing. I'm in Portland for this exclusive reason. Can I get an update?

Saturday 5:30pm:
Me: Hey when your guy left he said he would be back in touch and back this afternoon. Nothing. I'm in Portland for this exclusive reason. Can I get an update? I'm guessing he is not coming back tonight.
Chris M: I'm sorry I'm out of cell range till Monday will loose u soon he said it was a safety issue.
Chris M: I'll try soon again
Me: OK well he took my phone number and it would've been great to know. We would be into, doing what we do.

Sunday: nothing.

Monday: nothing.

Tuesday 9:41am:
Me: Any news?

Tuesday 6:41pm:
Me: I'm trying hard to not be rude but I just can't even believe that you dropped the ball on me the way you did over this last weekend. Am I missing something here? I've been waiting to hear from you guys since Saturday.

Wednesday 7:15am:
Chris M: Ok well I did just get bsck to town from hunting like I said I will speak to my this am and call

I called the owner of the company and she was polite but cautious to not commit herself to the notion that this is a piss-poor way to treat a customer. ""He was hunting."" ""He has a sick child."" Yea, all of that is excusable when one communicates. Give me a break. We all have life we're living. It didn't occur to her to ask what hardship I might be facing.

But then again, I do what I say I'm going to do.

andrew k.

I was referred to this company by my previous employer, who sub-contracts a fair amount of residential plumbers for their projects. We had a leaky drain line in our crawlspace that went from slow drip to stream running across our basement floor in the span of a couple weeks. They got me a same day bid when I finally called, and had the repair work scheduled for a couple days later.

The father/son team who bid the job and repaired the line did an awesome job, and were just plain fun to have around while they worked. Jennifer in the office was very responsive, and was there to answer questions every time I called. Perhaps best of all, I found the bid to be very reasonable and the final charge was exactly what they estimated. Great experience all around, and I won't hesitate to call them again the next time we need some plumbing work done!

Christine D.

Super disappointed in their service. Had a clogged utility sink which they came out to clear. First load of laundry I did after, the sink overflowed again. They said they can't warranty blockages and their price went up by like $80 from 2 weeks ago. No thanks!

Consumer R.

it took a whole month
they failed the inspection twice
made baseless lien threats

I hired ProFleet for a big job. They assured me it would take four days. I gave them 50% down. Nine days in, they told me I owed about 96% of the bill immediately ... despite the job being nowhere near complete. When I told them they'd receive full payment upon completion, they threatened to put a lien on my house. Another 22 days went by before they finally passed an inspection, after flunking the first two. The second failure gave them no choice but to return and excavate my yard a second time to redo the work. If you want to ""leave it to the professionals,"" call someone else.