Pristine Plumbing

Marie Z.

I called Pristine Plumbing to follow up on a service order that was placed by my home warranty company. I politely inquired if I needed to contact them to schedule the service (the warranty company had put the order in on a Friday, I called on the following Wednesday). As soon as I uttered the name of the home warranty company, the woman that answered the phone interrupted me and started yelling at me, ""we aren't doing business with them anymore, you need to call them!!! Then she hung up. I can understand them having issues with the warranty company, but no need to yell at a potential customer. I'm not pleased with my warranty company either, and ended up hiring a different plumbing service on my own to do the work. I'm doing an extensive remodel on my basement, installing a full bathroom, etc. I WILL NOT BE CALLING PRISTINE. I've had a variety of services dispatched from my home warranty company. The techs/companies have usually been great, and yes, I hired them to do work other than things covered by the warranty. If they allow their first line of customer service to act this way, imagine how they treat their customers...

Charlie T.

Thank you for the reply Olivia. I found Fast Water Heater Co through Home Depot that will replace the unit at half the price. I do appreciate the promptness your company gave to the matter.

Madison M.

Left my mother's shower tile in shambles and yelled at our contractor. Do not recommend! Overcharged and left us in a worse position to begin with.

Ian S.

First rate! Jesse came out to unclogged my bathroom drain. His communication and work were outstanding. He showed up on time and was courteous and professional. After getting multiple quotes from other plumbing companies that were outrageous I selected them. Don't waste your time go with Pristine Pluming.

Emily P.

Nick and Jesse have both come to my house and they are wonderful. They will work with you to get what you need fixed in your budget and they go above and beyond. Always up front and will never try to make you pay more than what you should.

Kim V.

Nick and Jessie were awesome. Responsive and professional. They will be my newer plumbers to go with.

Gretchen M.

my contractor hired pristine plumbing to come in and fix a drain repair for me. The plumber put in the absolute wrong drainage system tore all the tile out of my shower around the drain and said, ""just hire a tile guy to put the tile back in around the drain"". When I hired a tile guy he said what the heck did they put in? this is the wrong drain system and I can't do anything with this tile. there is no waterproofing or anything to attach the tile to? if I replace them, as the first plumber from pristine suggested you would have a huge water leak and your kids could fall through the floor!!! when I reached out to pristine to let them know this the response I got was less than professional. Nick yelled at the tile guy who is just trying to help me, screamed at him told him he was shady and hung up on us! they took their flat rate of almost $1000 dollars and left me with an even worse situation that cost an additional $1700 to fix what their plumber did! not customer centric, horrible customer service, and now fraud. didn't do the job correctly and left me to foot the bill. LESS THAN IMPRESSED!! mortified actually. who speaks to a woman like that. I'm not a professional plumber I had no idea what I was looking at. To be taken advantage like that is JUST WRONG! Nick should be FIRED!!!

Steve P.

Hired to re-pipe from Galvanized to PEX late 2021.

Crawlspace Rambler Style home.
1 kitchen sink
2 bathroom sinks
1 tub/shower
1 Water Heater
60' of main water line to the street directionally bored under driveway
2 hose bibs
1 Washer

Bid came in competitive with 3 other bids. It wasn't the cheapest and also not the most expensive. Nick and Olivia were the best part of the experience.

The boring company rescheduled on us but Pristine still came in to lay lines on the home side. 1st day Nick worked on the inside of the home prepping, while Josh & an apprentice worked under the home running lines in the crawlspace.

Very adamant about absolutely NO sharkbite fittings were to be on the final product.

Since the boring company rescheduled, to get the water still running while waiting they decided to adapt the incoming lines from galvanized to PEX for the time being. The problem with that is that none of the cartridges were removed before turning the water back on, so it shot rust chunks to a few cartridges, which I cleared and wasn't that big of a problem, didn't even mention it to the guys.

After the boring company came in, Nick was there to oversee that process and then sent Josh to finish up the main line to water heater, get the old galvanized out and connect the pex under the house etc. Took him 7+ hours to run a few lines to the water heater & left all the pipes outside of the wall..... after he was done he told me he would be back tomorrow to straighten it up and place the pex in the wall.....

Water heater supply lines started leaking almost immediately after he left and I had to call him back at 11pm, but he did come back and fix it. Next day comes to re-do the prior work and again takes multiple hours to ""fix"" it. After he was gone nothing was leaking, great. Although it looked atrocious. I also mentioned to him that the mainline going into the crawlspace was connected using a sharkbite fitting and that 100% needed to be fixed with expansion fittings which he did end up fixing.

Next day...main line started to leak so I called Olivia and she sent out a plumber and he ended up redoing the entire setup josh had done prior for the main line. No leaks now, great. During this time I had brought up concern about how no one had come to inspect Josh's work under or inside the house and was told someone would come and check it out. No one ever did.

Few months go by and just looking at the water heater setup I just knew it wasn't right, josh had used a sharkbite fitting adapter and placed piping insulation over it to hide it. I called and sent pictures to Olivia and she was awesome, sent out Nick and another guy to check it out and apologized profusely for the work and told me they'd be there to fix it and inspect all Josh's work in the crawlspace.

Day of the water heater fix I get a call saying Nick was out so they sent over another plumber which I had never met. He re-did the water heater and i once again brought up concern about the entire job. He looked through the house and told me it looked terrible and took pics of everything. Did NOT go under the house to inspect, once again. I was again told he'd send the pics and someone would come out. Never heard back. ..

Overall I wouldn't call it ""pristine"". Pretty sloppy to be honest. No leaks, but it was quite the hassle. 3 or 4 call backs and never a final inspection under the house. I'd be hesitant to recommend them. To be able to finish up drywall work I will need to have some of these lines re-done.

David C.

A fitting in our master bath stand alone tub installed by a different company a few years ago, split. I called to see if someone could come out soon to have a look. Nick came right out, found the problem and fixed it in no time. I couldn't be more pleased with the knowledge he showed and the quality of repair. I'll call Pristine again the next time I need work done, great people to work with....from the first phone call to the repair.

Jill M.

Pristine Plumbing was hired by my home warranty company to do repairs. They left the job after dirtying my freshly painted walls and front door with black gunk, after chipping my sink when they replaced the stopper, after causing a toilet they worked on to leak at the base, after leaving the hot water turned off, and after leaving the hot water heater circuit breaker off. They refused to come back, didn't apologize, and said they are too busy with new construction to bother with warranty claims. Nick was extremely rude and had ZERO customer service skills. I would discourage anyone from using them. Thank God for my warranty company as they will make it right.