Priority Plumbing and Heating - Northern Colorado

Christine J.

Adan, the technician who came to my house, was thorough, professional and I would definitely ask for him again!

Colorado R.

Priority Plumbing and Heating now at the top of my Most Unreliable Contractors list ... I've been a property manager/ owner for over 12 years now, I've worked with numerous contractors, and there are a lot of good reliable and trustworthy businesses out there ... but Priority Plumbing is BY FAR THE WORST plumbing company I've ever had to deal with in all those years. They've been unable to finish a job that was started almost 18 MONTHS AGO, TERRIBLE communication, and ZERO follow through on anything they say to your face. If you care about your sanity, stay away from this company, save yourself the stress of being ignored and having your job go unfinished.

I've spoken with the owner/manager Bob and the secretary Melony MANY times face-to-face, and have also texted / called numerous times for updates, but for some reason these two keep passing the blame/responsibility back and forth to each other on who is supposed to Draft the Plans for a simple Backflow Installation and give it to Pikes Peak Regional Bldg. to once and for all inspect their work and get the permit passed. I can't get ANY clear answer from either of them, ever, and they've had More Than Enough opportunity to finish the job they started... Did you install it incorrectly and don't want to stand behind your work? What exactly is going on here?!

INVOICE# 16648610 dated July 13, 2021... you have my number, please figure out your nonsense.

John P.

I have used Priority 6 times in the last 5 years. I called and spoke to Suzanna on 11/23/22 regarding a scope (camera inspection) that was done by Nathan on 6/13/2021. I told her I was afraid I was going to have a very expensive sewer line replacement but I needed to have a copy of the scope, which I paid for, but a copy was never provided. She said due to the holidays the manager would need to call me back the following Monday. I told her sure have a nice Thanksgiving and I'll wait to hear from her Manager. The following week, I receive a call from her Manager and she states ""point blank"" I don't know why Nathan didn't give you a copy (since you paid 199.00 for it) but they only keep them for 6 six months, PERIOD!! I stood there shell shocked for a minute and asked her for any assistance she could provide....she told me to have a nice day and hung up.............SERIOUSLY!!!
AVOID, AVOID, AVOID!! The sad thing is I left them a STELLAR 5 STAR review
a few years back....how times change !!!

James B.

Run, run, run away and find another company, these guys are thieves. They price gouge and don't tell you upfront what real cost will be . They charge for machines and labor and add on service charges for who knows what. I'm a general contractor and know they're many other trustworthy companies that don't price gouge and take advantage of a situation.

Sarah D.

Mel came out and checked on our hot water heater. Although he was unable to fix the problem himself (an electrician is now needed), he was very diligent in his assessment and called the manufacturer for me regarding assessment and warranty. I am appreciative of his work today. Thanks!

Adrienne R.

***Updated review: Priority was extremely professional when working on a resolution to my issue***

Grossly incompetent plumbers. I had a leaking faucet which only needed a new cartridge. Priority Plumbing sent 2 different plumbers, and a manager, but after 9 visits, they couldn't fix the issue.
During the multiple visits, one of the plumbers caused several other plumbing issues throughout my house. They then attempted to charge an exorbitant additional fee to ""find another resolution"" to the problem.
I then called another plumbing company who was able to change the cartridge and stop the leak in less than 2 hours.


I gave the plumbing manager, Ben Napier, an opportunity to refund the cartridge replacement fee and he didn't bother to respond.

DO NOT USE THIS COMPANY!!

Marsha O.

We are so impressed with Amanda from this company. She was incredibly knowledgeable, attentive and clean. She knew what she was doing and was polite in listening to our suggestions. She left the work area clean. We highly recommend her! Joe and Marsha

Amanda S.

I have worked with many pluming company's and by far this is the worse pluming company out there. We were scheduled on a Thursday and they didn't come out time schedule then when I called office Ezabel said they had a emergency job and had to reschedule me on a Monday. Sure enough Monday came and the tech came parked in the lot took a picture from the car didn't bother to come out of the car and reported the office a no show. I stepped out watching him leave the parking lot and and he went up and down the street then left. I called the office right away they said no one was there so we left and the lied to me that the tech is on the way back, I waited an hour and called the office back they Ezabel lied to me again and said we need to have a manager call you, Ben called me back and said we are not coming out we had to many issues. They are a lying company, the tech the office worker and the manager. Do NOT trust this company ever.

Dennis L.

That's one way to put it. From our perspective, we finally got results when we threatened to go to the BBB. Also, I don't understand the remark about not charging for the shower drain. I didn't realize the $199 charge was per item. He routed one sink drain for $199? That's pretty steep.

Mimi N.

I use Priority Plumbing for everything! Our business, rental property and home. They are the most honest plumbers out there. Recently when we were selling a home the buyer's inspection report showed there was a dip in the sewer line and the cost of repair is over $5,000. The sewer scope that came with the inspection objective was very shaky. I called PP and they sent someone out there the next day and they took a clear video and there was absolutely nothing wrong with the sewer line. They do business honestly and with integrity.