Priority 1 Plumbing and Drain Services

Cynthia C.

Matt installed new shower fixtures, sink faucets and toilets in my two apartment bathrooms as part of renovations. When he went to install a new bathtub there was a problem in that the old bathtub was an odd size, a weird size that is close to unavailable if that makes sense. Matt was able to move the tub plumbing, which went through concrete, to accommodate the new, standard size tub. He made it work and I really appreciated that. Probably not a big deal to him but it was to me. Matt is friendly, a really nice guy, knows exactly what he is doing and has all the tools to do it. He worked really well with my the plumbing supplier (Ferguson), my renovator (Ramey Home Solutions) and my designer (Allison Shortmeyer Interiors) - they all work as a team to fulfill the customer's vision. I will definitely call on Matt again as the needs arises.

Heather H.

This is my second time using Priority 1 and I am very happy with their responsiveness and professionalism. The receptionist is very knowledgeable and helpful and the plumber, Miguel, is amazing. No hard sells and is a wealth of information. Was on time, put on booties when entering the house and put everything back just as he found it. My second time calling them was for a false alarm on the sewage ejector pump and there was no charge. Amazing company!

Michael W.

We have a 100+ year old house with some unconventional plumbing. That old plumbing has backed up three times in the last month. Paul was very kind and very responsive every time. I feel we got a good deal and quickly fixed it until the next time occurred. We are going to use them again when it time to start replacing the crappy old pipes.

Ksenia P.

Paul was a godsend! We had a really difficult situation where our sewer line got blocked two days after we moved into the house. After a frantic Google search we called a company with over 1,200 positive reviews, who turned out to be total crooks. We then went through 3 other plumbing companies with not much better results before calling Priority One.
When Paul came over the next day he snaked the line with a special kind of device that actually cleared the blockage. It did not solve the issue permanently, but it allowed us to finally move back to the house from the hotel. And none of the other 4 companies even mentioned that as an option!
We went ahead and hired Paul to do the permanent repair on the sewer line of course and have been extremely happy with his service. He has tons of experience, is very helpful and is just overall a very decent human being. From the start he treated us as human beings too, unlike the other plumbing companies who only saw us as a potential source of revenue. We'll be calling Priority One for any and all plumbing needs from now on. 100% recommended!

Tina Ann L.

They resolved our issue and did a fabulous job!
I would definitely recommend them for their quality service and professionalism!
Thank you!
A very happy customer!

Tim H.

Paul did an amazing job! I needed someone to come the day of and he moved stuff around to get me taken care of. Paul was super polite and knew what he was doing. Highly recommend.

Susan J.

I'm very happy to have found this company. We've used them twice and they did a great job both times. Matt spend time explaining our water treatment system that came with our house and repaired the issues quickly. I liked that they didn't try to sell other services or contracts. By far, one of the most professional and nicest company that I've worked with.

Colleen M.

Absolutely great service. Very communicative and helpful. We were in a bind with our pool project and needed a plumber quickly as to not hold up the progression. Priority 1 was not only informative and responsive but rearranged their schedule to get us squeezed in AND called back to check on us after completing their tasks to make sure all was ok. A++ on customer service, professionalism and general services. I would most def recommend them to anyone.

Nick Lancaster L.

We are in the middle of selling our home. During the home inspection, a leak was found under the sink. I submitted a project request on Yelp and within a few minutes, I had five helpful companies contact me offering their services.
Priority 1 plumbing was able to send someone out the next day. Luis showed up on time, found that the leak was from a crack in the garbage disposal. Within an hour, he had completely replaced the disposal and we no longer have a leak. The price was reasonable and Luis was very nice.

Phil s.

So here we were yesterday 29 April 2020 with major rain storms on their way and our sump pump decides to go on vacation. Only the small back up pump was working. This will make the 5th or 6th Zoeller sump pump that has fried itself in the 15 years we have been in the house. Terrific.

I had been referred to Priority 1 Plumbing last year, but had not used their services. I called and left a message and less than an hour later the call was returned and a technician dispatched that same afternoon.

Long story short, Luis reviewed the old installation and recommended a total replacement of the old system, battery and charging system included. Expensive? Yes. Worth it? Absolutely.

Luis had planned to be at our house between 1200 and 1600 today, but with the heavy rain I called and asked if he could come sooner. He did. His work was professional, neat, and definitely timely. Luis explained the new system in detail and provided all the proper documentation.

Hopefully this will be the last sump pump we will ever need, but certainly if there is a need for other plumbing services, Priority 1 will be on speed dial.

Great service.