Priority 1 Plumbing and Drain Services

T A.

Excellent customer service. Expert plumbing. I've used them multiple times and the quality remains throughout.

Chris W.

""We recently had our water heater replaced by Priority 1 Plumbing, and I cannot recommend them highly enough! From start to finish, the entire process was seamless, professional, and honestly exceeded our expectations.

Initial Consultation and Scheduling:
When I first called Priority 1 Plumbing, I was impressed by how quickly they scheduled us for an initial consultation. The team listened attentively to our needs, answered all my questions, and made sure we understood every part of the process. It's refreshing to work with a company that cares about educating their customers, especially when it comes to something as essential as a water heater replacement.

Transparent Pricing and Options:
The technician explained the different options available for water heaters, from high-efficiency models to tankless options, and provided transparent pricing. There were no surprises or hidden fees, just honest advice about what would work best for our home and budget. We felt completely comfortable with our choice after their guidance.

Installation Day:
The day of the installation, the Priority 1 Plumbing team arrived right on time, fully equipped and ready to get to work. They took extra care to protect our floors and surrounding areas from any potential damage, which showed us they truly care about the little details. Watching them work, it was clear that this team knows what they're doing - efficient, organized, and highly skilled.

Quality of Work and Attention to Detail:
They removed our old water heater and installed the new one in record time, yet they didn't cut any corners. Every connection, every adjustment was made with precision. They tested the new water heater to ensure everything was functioning perfectly and took the time to explain the new system's features to us. Their knowledge and expertise gave us complete peace of mind, knowing that our water heater was installed correctly and safely.

Customer Service:
Throughout the entire process, Priority 1 Plumbing's customer service was exceptional. They followed up after the installation to make sure everything was working smoothly and answered some additional questions we had. It's clear that they genuinely value their customers and stand by their work.

Results:
Our new water heater has been running perfectly since the installation, providing consistent hot water with improved efficiency. We couldn't be happier with the results and have already noticed a positive difference in the performance of our hot water supply. We feel confident that this new system will serve us well for years to come, thanks to the high-quality installation provided by Priority 1 Plumbing.

Final Thoughts:
If you're considering a water heater replacement or any plumbing service, look no further than Priority 1 Plumbing. Their dedication to quality, customer service, and professionalism truly sets them apart. We feel lucky to have chosen them for this project and will definitely call them for any future plumbing needs. Thank you, Priority 1 Plumbing, for making what could have been a stressful experience into one that was smooth, efficient, and stress-free!""

Cynthia C.

Matt installed new shower fixtures, sink faucets and toilets in my two apartment bathrooms as part of renovations. When he went to install a new bathtub there was a problem in that the old bathtub was an odd size, a weird size that is close to unavailable if that makes sense. Matt was able to move the tub plumbing, which went through concrete, to accommodate the new, standard size tub. He made it work and I really appreciated that. Probably not a big deal to him but it was to me. Matt is friendly, a really nice guy, knows exactly what he is doing and has all the tools to do it. He worked really well with my the plumbing supplier (Ferguson), my renovator (Ramey Home Solutions) and my designer (Allison Shortmeyer Interiors) - they all work as a team to fulfill the customer's vision. I will definitely call on Matt again as the needs arises.

Heather H.

This is my second time using Priority 1 and I am very happy with their responsiveness and professionalism. The receptionist is very knowledgeable and helpful and the plumber, Miguel, is amazing. No hard sells and is a wealth of information. Was on time, put on booties when entering the house and put everything back just as he found it. My second time calling them was for a false alarm on the sewage ejector pump and there was no charge. Amazing company!

Michael W.

We have a 100+ year old house with some unconventional plumbing. That old plumbing has backed up three times in the last month. Paul was very kind and very responsive every time. I feel we got a good deal and quickly fixed it until the next time occurred. We are going to use them again when it time to start replacing the crappy old pipes.

Ksenia P.

Paul was a godsend! We had a really difficult situation where our sewer line got blocked two days after we moved into the house. After a frantic Google search we called a company with over 1,200 positive reviews, who turned out to be total crooks. We then went through 3 other plumbing companies with not much better results before calling Priority One.
When Paul came over the next day he snaked the line with a special kind of device that actually cleared the blockage. It did not solve the issue permanently, but it allowed us to finally move back to the house from the hotel. And none of the other 4 companies even mentioned that as an option!
We went ahead and hired Paul to do the permanent repair on the sewer line of course and have been extremely happy with his service. He has tons of experience, is very helpful and is just overall a very decent human being. From the start he treated us as human beings too, unlike the other plumbing companies who only saw us as a potential source of revenue. We'll be calling Priority One for any and all plumbing needs from now on. 100% recommended!

Tina Ann L.

They resolved our issue and did a fabulous job!
I would definitely recommend them for their quality service and professionalism!
Thank you!
A very happy customer!

Tim H.

Paul did an amazing job! I needed someone to come the day of and he moved stuff around to get me taken care of. Paul was super polite and knew what he was doing. Highly recommend.

Susan J.

I'm very happy to have found this company. We've used them twice and they did a great job both times. Matt spend time explaining our water treatment system that came with our house and repaired the issues quickly. I liked that they didn't try to sell other services or contracts. By far, one of the most professional and nicest company that I've worked with.

Colleen M.

Absolutely great service. Very communicative and helpful. We were in a bind with our pool project and needed a plumber quickly as to not hold up the progression. Priority 1 was not only informative and responsive but rearranged their schedule to get us squeezed in AND called back to check on us after completing their tasks to make sure all was ok. A++ on customer service, professionalism and general services. I would most def recommend them to anyone.