Prince Plumbing & Mechanical

Lea C.

The first time I called Prince's I wasn't sure if the price for the job I needed done was a good deal or not, but I was in a crunch and this was the first company that said they could have someone out that day. When Prince showed up by himself to give a quote I figured it'd be a few days, as I didn't think the owner of the company would dig a hole in my front yard. I was totally off about him! He told me he'd have it done in a couple hours, and broke out his shovel. I had to leave him to it while I went back to work, and when I returned the job was done and my yard looked like no one had even messed with it. A closer look, and I could see he had carefully scraped off a layer of grass before he dug and placed it nicely back on top after he filled the hole back in. I was very pleased.

The second time I called I was nine months pregnant and in way over my head with two bathroom renovations. Not only did Prince put me on his schedule for only a few days out, but he finished his other job early and came back the same day to do as much of the work as he could. I thought this was super awesome of him to put the effort in to get the work done for me as quickly as possible.

We called them a third time to get a quote to run water to a piece of land we have, and Abram came out. Again, super nice and took the time to walk our land with us to find the correct location to tap into.

The last thing I'll mention is how much we love Angie, the first person I talk to anytime I call. Though we've never met in person, she remembered me from work that was done over a month prior to me calling back, and she was sure to ask me about the new baby. She's super nice and very personable.

Prince is definitely our first call for all our plumbing needs!

Sarah G.

I called Prince today because I needed a back flow test done, and needed it done same day. He told me that he'd be there between 1 and 3 and that he'd call when he was on his way. He called at 1:15 to let me know he'd be there in about 15 minuets. He got here, tested the system and that was it! The price was lower than other companies that I called and he was able to come out same day. I'll use the company again if needed.

Coley R.

prince plumbing is the one to call in temple area are beyond have been using their service for over 5 year never a problem called 1 13 2013 8am problem solved by7 4 oclockl hot water element fixed reasonable price so givem a call with your plu,mbing troubles coloey Rawlins temple texas

Gennoah W.

Do not use this company if do not want to be disappointed. The appointment schedule [she] is rude and very unprofessional not organize.

Jeni F.

Recently had a plumbing issue, contacted Prince Plumbing, affordable, showed up within a reasonable time and worked diligently. Would definitely recommend them to anyone, and we will be using them for future needs.

Natalie S.

So this was a second call for Prince Plumbing & Mechanical. He did a great job the first time and I was pleased with the results. Called them out for a leak in a bathroom sink. His technician was punctual and got right to work. The problem was accessed, but solution was far more difficult. After removing some of the tile, there was a considerable amount of water damage. The leak had been found but wasn't sure how to proceed. I was informed that he would be consulting with Mr.Prince on what direction to take. Still working on a solution, I was informed that Mr.Prince would be stopping by. Five hours later, the work was completed. An explanation of how the work was accomplished, supplies used, and the area cleaned. I received my bill, paid for but was shocked on its amount.

My insurance was notified, the adjustor came to access damages to which he remarked how well the plumbing had been done. Adjustor stated he was glad to see the proper supplies that was selected. So I pleased at the adjustor's remarks but still unsettled about the amount. I made a call to Prince Plumbing, voiced my concerns, and explained my point of view. The receptionist listened intently, very professional, thoughtful and she would inform Mr. Prince of my concerns.

Within a day, I received a call alerting me that my concerns in reference to my bill was considered and were valid. The decision was made to refund some of the bill.

I want to say the Prince Plumbing & Mechanical are professional, and knowledgeable in the work they provided. Great service was provided, and they do not look down on persons who are ill-informed on plumbing issues nor did they take advantage of the situation. They were on time on both occasions and extremely pleasant to work with. They are not the cheapest!! But do you really want cheap or work to be completed right the first time. As a bonus, they listen and with great respect; they respond to this customer.
Thanks again and keep up the great work. N. Swindell

Frank E.

I was so relieved when Prince Plumbing came out to reassess my plumbing issue. They had the confidence that the "other company" did not I received 3 estimates and Prince Plumbing was not the cheapest, but they were the most knowledgeable. You get what you pay for.

Bonnie D.

I had done business with Prince Plumbing a couple of times in the past. I called them out to look at a leaky two handle bathtub faucet. Prince, himself, came out and told me I would need to replace the two handles faucet with a one handle, because the plumbing stems were old and needed to be replaced and brought up to date. I went and bought a new one handle faucet and the plate to cover the two handle holes in the tile. Then called him to come and replace. I told him I was not really fond of the idea because I had my bathroom walls refinished and did not want to ruin the new finish on the tile. He said, at first, the tile work would be behind the plate and would not show. After he began the work he told me I would need to get someone to come out and replace some of the tile. I got upset and angry because he told me he could replace without damaging the tile! After awhile, he completed the install without tearing out much of the tile. He said the work was not correct because there was not enough space between the water spout and the plate with the faucet handles, but it was the best he could to and it worked. After he left, when I took a shower, the water comes gushing out of the spout so hard it blocks the drain below, when you turn on the shower the water comes out of the shower head AND the spout with a lot of force. The bathtub drains slow because the water is hitting the drain so hard...and...you run out of hot water within a few minutes. All the other showers in the house do NOT have this problem so I know it's not the water heater. I called him to come back and adjust the water pressure or whatever needed to be done to correct the problem. He came back and looked at the bathtub and told me there was nothing he could do. Now I have a shower that I cannot use and I will NEVER DO BUSINESS WITH PRINCE PLUMBING AGAIN!!

This is in response to Prince's response to my review...You Sir are a Liar!

Tabitha P.

We hired this company to do a 3 part install for a new bathroom that is being added to an addition in the back of our home.
Princes brother Judge and another man came to lay the pipes to complete the first part of the contract. They came, took their sweet time and took several brakes. They even left for a two hour lunch break. The work was sloppy and was not what we wanted. It barely passed inspection because the pipes were nearly too short. Because we hired them to complete the job, we called them back out for part two, keep in mind they put the pipes in and then we had concrete poured, so the plumbers knew where to dig to find the pipes for part two. I called Prince plumbing for part two 6 months later and he tells me he needs to do a reassessment. He does the reassessment and tells us he is not happy with the work that was done by his brother just by looking at it. He states we need a different type of install because there is not enough fall in the area. He states he will need to raise his price by no more than 20%. We were shocked. Then he goes on to tell us he had to FIRE his brother Judge and another worker because they were not getting the job done and the work was poor. He wines and says the job will take 3 days to complete. He never calls us back, we left messages, this went on for a week trying to reach him. When we finally reached him he says he's now swamped with work, he doesn't have the crew, all kinds of excuses. This company is not worth your time. They don't honor their own contracts, the work is lousy and they make excuses for jobs they don't want to do. If you have to fire your own brother, you know this is a lousy company. Good help is hard to find. I DO NOT RECCOMEND THIS COMPANY FOR ANY TYPE OF PLUMBING. I gave one star because you can't rate them without a star.

Jen W.

The work was decent and the workers were nice but we reviewed the invoices and noticed we were double-billed for some services. We called the receptionist and told her. We never received a call back from the owner, and each time we tried to call back our calls were blocked. Should've checked BBB first.