Primo Remodeling

Steve F.

On recommendation from a friend, we contacted Primo Remodeling to provide and install some custom cabinets and a frame around our flat panel TV in our family room. Met with the owner, Anothy, super nice guy and showed him what we wanted. (Wife found the design on the web). Anothy did the measurements and put us in contact with the co-owner, his wife. We purchased all materials from Primo, (except for door pulls) paid for it, and half of the installation cost. Materials were delivered the day before installation, cabinets in boxes and large boxes for the TV framing. The installers were pleasant enough but did not speak fluent English! Why do I bring this up? The installers did not receive coherent direction as to how the installation was to take place. In particular how to install the frame around the TV. After several calls to the owners and showing the installers the design from the web they understood what was expected from them. The cabinets were assembled and installed with perfection, the frame for the TV was installed and the cut outs for outlets, cable, surround sound were professionally completed. It was when it came time to rehang the TV that issues began. The installers could not get the TV to hang properly and to make matters worse, they installed the mounting bracket off center. When confronted with that, with the limited English they could speak, told me that the bracket was damaged. New's to me it was fine before. They also left All of the boxes and other material behind when they left. We contacted the owners and told them of the issues. (Anthony the owner was not the person contacted) You would think that a business owner would be concerned about these relativity small issues. Nope! Everything was our fault, WE let the installer leave without centering the TV and WE purchased the materials (through them) therefore WE are responsible for the disposal of boxes and materials. The tone of the co-owner was beyond RUDE and unprofessional. We will now have to coordinate with the city for pick up as most of this stuff will not fit in a traditional trash can. I don't like to write reviews like this, but you need to be aware that if you use this company, you will get quality materials, good installation (for the most part) and be responsible to clean and dispose materials after the work is completed and expect poor customer service. Good luck.