Primo Plumbing

Tommy J.

Charles has been a lifesaver the couple of times I've worked with him. I have a funky old shower which I love (though its hard to get parts for). The hot water was leaking and he quickly came over and diagnosed it - a faulty cartridge on the hot water side. He pulled out the piece to get the part number and went and picked it up from a plumbing distribution shop that afternoon and installed it with minimal fuss. Very respectful of me and my home, honest and stands behind his work.

Richard K.

This is the third time I use Charles. He was prompt,
efficient and fair. I wish I can find someone like him in Sonoma where we also have a home

Jeff L.

Charles at Primo Plumbing is amazing! I'm embarrassed I didn't submit a review sooner. Over the past few years, he's helped remove old gas lines in the ceiling of our 100+ yr old victorian to make room for new light fixtures, rerouted gas lines that were mistakenly mixed up between my and my neighbor's meters, helped us replace bathroom plumbing (bath/shower valve, faucet and shower head, sink water supply lines and drain, tub and drain), and upgrade an old toilet drain. Charles can do it all -- and is friendlier, more reliable, more hardworking, more practical, and more honest and fairly priced than pretty much any other contractor I've ever worked with. I cannot recommend him enough.

Erin K.

Charles is a very honest and hard working guy! I'm very happy to have followed through with contacting him on Yelp. He has solved issues that others have not, and is pleasant and dedicated. Definitely recommend!

Nick C.

If the Yelp fairy allowed me to award just one 6th star to all the reviews I've given over the years, it would go to Primo Plumbing. Charles is a master plumber, as evidenced by the monster systems he works on at SFO in the mornings. He fixed a number of issues in my house, from replacing the sink faucet to fixing my bath tub stopper. Some of these required creative solutions that stumped my prior plumber. He's also responsive, polite, and a swell guy.

A warning about billing, however: Charles may try to undercharge you. If he pulls this stunt, stay firm and insist in paying him for his time and materials in full.

Lauren C.

Charles removed our old kitchen faucet and installed a new one. There were some unexpected issues: a crack in our P-pipe (so that's why it's always damp under the sink), a missing washer, and a flex hose that wasn't long enough, but he handled everything. He was friendly, communicative, and very affordable.

T T.

Wow, talk about great service! I called him after lunch hoping I'd be able to get an appointment for later in the week but he was able to come by tonight. He immediately figured out the problem. He's polite, kind and knowledgable - exactly the qualities you want in someone coming into your home. Unfortunately I need to order a part to fix it, but it's such a relief knowing I'm in good hands

Ian W.

If there was a 6 star rating I'd give Charles that. He did plumbing work for a bathroom remodel for us and did great work. He always showed up when he said he would the quality of his work was very good - if you have any jobs that require exposed soldered plumbing pick Charles - it was almost a shame to sheet rock over his soldering!

Also we had a shower cartridge fail and I called him - he was really busy but gave me advice on how to replace it - now that's service!

s l.

Charles is the BEST!!! I needed someone to install a complicated water purification system under my kitchen sink and after another plumber flaked on me, I decided to call Charles. He was prompt in responding and kept me posted on his arrival as he had another job before mine. He is very thorough and went back and forth my place, his place and the hardware store to get the necessary parts because my building has a very old plumbing system. The job took longer than expected because it was a lot more complicated than we thought. For all the time Charles spent on getting it all setup, he was very reasonable in the final charge. I am super grateful to have found him. There are absolutely no leaks and I have amazingly clean filtered water. If you need any sort of plumbing work done, Charles is your man!

Mary C.

Charles is great! First of all, he returned my phone call when no one else did! My bathtub was backed up and I was worried it would not get fixed today. Charles came promptly and did great work, and is so nice. Highly recommend Primo Plumbing!