Prime Plumbing

J C.

The technician and the plumber Gabriel were fantastic. They both focused on what needed to be done The technician informed me that what needed to be done he couldn't do. He said it needed to be done by a plumber He called his office and we rescheduled for the next day Gabriel came the next day and completed the work.
As for working with the women that answered my request, not great. Jocelyn was difficult to work with. I called and explained that I forgot I had another appointment for that day and she told me to change the appointment with them. I would have to talk to scheduling. I asked her for the phone number and she informed me I can't give you that. I asked who else can I contact. She said the front office I asked her for that number and she said I can't give you that number. I texted her back and said first you tell me I can't have scheduling's number then you tell me to call the front office and you tell me you can't give me that number either. She then said sorry for the confusion and gave me the front office number. I called the office number and asked for scheduling and was informed that her and Jocelyn were the front office and scheduling. I explained what just happened with Jocelyn and I. She apologized for the misunderstanding and rescheduled my appointment to the following day. If it wasn't for the outstanding work that Gabriel did I wouldn't have anything good to say. Jocelyn needs to be informed that when she is talking or texting with the perspective customer she is the face of the company she works for. She was very condescending to me. If I hadn't needed to get this job finished I would've canceled any service with them. Gabriel did such a good job that I will recommend them. If it wasn't for him I would say to find someone else.

Rachael E.

Prime Plumbing is the best! They came out quickly, addressed the issue right away, explained what happened in detail and fixed our problem without delay. They provided us with pictures and a report to make the process of working with our insurance company a breeze. Josh is especially great to work with. Thank you for saving our crawl space, Prime Team! * The Martins

Cheryl F.

I highly recommend Guy at Prime Plumbing. Guy provided us with an estimate for a water softener and started me off on my research about water softeners and the differences between companies, pricing, and customer service. We decided on Prime Plumbing because of reviews, pricing, customer service, the brand of water softener, and company reliability.

Guy installed our water softener, provided clear instructions, and helped me understand how the system works. I had a very good experience and would not hesitate to recommend Guy to others.

Deborah ..

I called to have my septic pumped and they arrived the next morning. Jeremy was extremely friendly, answered all my questions, and did a great job. Highly recommend!

Colleen W.

Being new to the area, my Innovate Home Warranty recommended Prime Plumbing. Travis came out to install a new bathroom faucet and look at my tub shower. Water pressure was a concern. Travis was very professional and answered all my questions. I would have Prime Plumbing do any of my future plumbing needs.

Debbie V.

Guy installed our water softener and RO system. He did an outstanding, professional job. He was very informative and made sure I understood the whole system.

Donald T.

Tenant called them out to troubleshoot no hot water. Technician verified elements were good, but said tank needed replacing at approximately $1800. Tank not leaking. Only really needed upper thermostat replace due to weak hi-limit tripping.

Just want to run a scam to rip elderly people off!

Dale T.

What started as an investigation into a flooded basement became a two day odyssey into the ways old drain systems are installed. Travis showed up late in the day on our emergency call and worked his tail off trying to locate the source of the blockage in our drain. When it became clear that he did not have the necessary equipment with him, he called for help and apologetically left for the evening, promising to return the next day with bigger equipment and help. Sure enough, Don showed up with Travis the very next day with some mondo snake stuff and a bigger camera. It still took some time, but we eventually discovered that our house's sewer line was connected to the neighbor's line. Fortunately the blockage was nearer to our house or the neighbor would be dealing with a flooded basement as well. Once the blockage was discovered it was short work to remove it and end up with everything flowing smoothly. Travis and Don were engaging, fun, and professional. While I hope to never need their services again I sure am glad to have met these guys.

Christine J.

Had Guy out to install two items that we had purchased from a Plumbing Store and then decided we did not want to install ourselves. I know some companies won't even do this. Prime Plumbing had no problem with it.

Guy was here for a few hours and did another wonderful, perfect job. Left everything clean and tidy and made sure the bidet and the new faucet were working as they should. He is so thorough and so careful and even removes all the debris that came with the items that was not his problem.

the price was very reasonable, even my husband had no problem with the pricing and he tends to be frugal.

All in all this is a great company and we love Guy.

Larry W.

We had a horrible odor from our well and I had out several other plumbers who gave me different information and many different prices. I spoke to a neighbor and he highly recommended Guy from Prime plumbing so I called and made an appointment. I had 4-5 issues in our new house and guy was able to fix them all and the best is that my water no longer smells and I can enjoy a long bath! This company returns calls and emails promptly and Guy takes his time to explain everything and he does the estimate as well as the plumbing as he is a plumber so much better than having a salesperson try to sell you somethng and not realizing that it may not work in your house. Thanks Prime plumbing and Guy - REALLY appreciate all you did to help us!