Prime Plumbing

Emily M.

I'm very glad I called Prime Plumbing today. Last night, I dropped my ring down the bathroom sink so I contacted them at 8AM this morning to ask if anyone could come over to Sorrento and retrieve it for me, anytime today but preferably ASAP. The man on the phone said that someone was available and could be there in half an hour, and was upfront about the dispatch fee ($59) before asking for any of my information. I thought it was very respectable. I've never hired a plumber for anything myself, and after reading some other Yelp reviews for plumbers in the area, I was expecting to (1) wait an extra 2 hours on top of the time frame given, and (2) be overcharged. I am so beyond pleased with Prime Plumbing. Two men showed up about 20 minutes (!) after I hung up the phone. The job itself only took about 5 minutes, and the man was very friendly and even checked for leaks. The price was VERY reasonable. I see some negative reviews for this business, and I can't speak for those experiences, but my experience today was outstanding and I would highly suggest this business.

Nicole B.

I have used PRIME PLUMBING before for some work at my house they installed a new water heater. The techs that came out to the house were very nice and explained how the new heater would work. I will always recommend the guys over at PRIME to everyone i know. They will be your forever plumber

Michelle B.

So far I just called for an estimate on our plumbing issue. The person I spoke with was actually the owner of the business. He was super nice and helpful. He listened to every word I had to say. I will edit this review further after they come out and provide our final bill and service to us. **updated** The guys came out and did a fantastic job! They were there for about an hour and took their time to do it appropriately without rushing the job. They made sure to stay around and wait for the glue to dry before turning the water back on. When the job was complete they tested the water line for pressure and checked for any other leaks. It was a job well done! Highly satisfied and if we should need a job done in the future, we will definitely call them back!

Rick F.

Made an appointment for these folks to come out and replace a faucet in a garden tub. In discussing it with the two gentlemen that came out, it was decided that we would explore greater tile replacement (as they would have to replace tiles to repair the faucet). Very cordial and professional at the time - was told """"will have you an estimate by the end of the day"""". Three days go by so we called. We were told """"we apologize, just waiting on our tile guy"""" or something along those lines. Fast forward two weeks and nothing. I called and left a message (paraphrasing) """"if you all want this work please call us back"""". Not a peep. They had three phone numbers, two email addresses and our physical address which is local. Bottom line - I am sure the owner / manager has no idea this happened, but I am fairly certain this isn't how you want your business to be seen. Maybe others will have better luck.

Cathy S.

Austin was great - he replaced my disposal, was knowledgeable, and had everything he needed with him. He also came during the quoted time window. The only reason that I did not give 5 stars is I thought that the price was a bit high, but the work was good. I will call again if I need help.

J S.

Moving into the area a year ago, we were dependent on recommendations from others for reliable service providers. Prime did an excellent job with large and small plumbing jobs that were needed before we could move into our home. Service was excellent, products were of high quality, and plumbing skills went above and beyond expectations. All together, leaky stacks in the basement were repaired, toilets were replaced, sinks and showers were repaired, and upgrades of fixtures were completed in a timely, competent manner. While repairing the sink, the plumber noticed a piece that was not yet broken, but would probably need attention a year or two down the line, so the part was replaced just to prevent future problems. We are looking forward to working with them again!

Ellen Y.

I had them out to fix a small under the sink problem. They left my kitchen a mess. They left the old pipe they replaced in the middle of the yard and left dirty rags all over the kitchen. Then they had the nerve to charge me almost $600. for their shoddy work.NEVER AGAIN. BEWARE

Phil K.

We had a sub slab pinhole water leak that caused damage to our guest bathroom and carpet. It caused us to have to turn off our water for almost 24 hours. Plummer Kevin Hill from Prime Plumbing Inc. worked on the problem and within 5 hours had the leak found, slab opened, hole located and pipe fixed. In addition he cleaned up the mess he made, filled and cemented the hole in the slab. He was efficient, fast and friendly. Made a very taxing problem go away all the while calming our fears. If you need a plumber, buy all means call Prime Plumbing. Phil Kleinberg

Mike L.

The plumbing work was done correctly, but the whole experience and their exorbitant prices left me very unsatisfied with this company. - After the work was complete, I called plumber 3x to get me a bill so I could pay - Received a call from one of the two office managers with a rude demand that I pay immediately (about a week after the work was complete). I said I'd pay as soon as a I received an invoice with the charges and an estimate for additional work. - Plumber finally called back with a feeble excuse for not getting back to me. - Received invoice and estimate for additional work about 2 days later; called and spoke with other office manager and gave credit card over the phone. - Almost 1 month later, I received a letter from the company threatening to turn the account over to a collection agency. - Called the office and spoke with the first office manager. She said """"Oh, disregard that letter - it probably crossed in the mail"""". (Which was impossible because I called the office directly to make payment). - Called office again and spoke with other office manager to explain how rudely I'd been treated. He merely said """"Oh, yes, just disregard that letter."""" Tried to explain again that their customer service was poor and I wanted to speak with the owner. He refused my request as the owner doesn't handle any of the day-to-day operations.

Marge P.

BEWARE is right!, Keith came out to our house in a rain storm to find a leak in our yard. UH, everything is wet. Dug a hole, found a sprinkler head that was leaking, went to Home Depot because he didn't have the part. Pumped the water from the hole 3 times and decided to come back the next day. Re-dug the hole. Charged us $425.00 to fix NOTHING!!! We called to talk to the company about resolving this problem only to be told we will get back to you. I called two days later and was told the person was out of the office. So I said I will write a review for Yelp, This company has alot of bill boards around but they should not be anyone's plumber. Dig a hole yourself and throw your money in it!