Priceless Plumbing, Heating Air & Electrical

Sean M.

They did come out right away. But I'm still confused how a 24/7 company has after hour service fees. The repair went pretty quick, less than an hour. No parts needed to be replaced. Just some hard water build up blocking flow. The service fee was supposed to be applied to the labor cost. But my bill implies it was added. My bill ended up $248- and while I am happy they fixed my problem- $248/hr is insane.

Teren H.

I have a multitude of clients that are seasonal residents in Cave Creek/Carefree that I manage property for. Used Priceless on a big job that required several service dates. Not once did they come with-in the two hour window they provided, nor did they call prior to arrival. Pleaded with dispatcher to be more communicative. Didn't make a difference. Prices too high. Difficult to get estimates in advance. Need I say more?

Todd H.

I would like to point out a few things to this company if they want to be taken seriously:

1. There are a LOT of identical companies serving the Phoenix area
2. Many of them are very well-known and have been in business a long time
3. First impressions are what you are judged by

That being said, and in a bad economy, you don't get a second chance. My first experience with them was priceless, that's for sure, but in the worst way. As a customer I expect service people to be courteous, especially that all important first impression. This company didn't deserve a second chance.

Beth B.

Awesome guys! The only company that said they would send someone asap (it was after 5pm) Part needed to be ordered, which was done the next morning. Installed and I am back up and running at 12.30pm!! Thank you CJ and Priceless :)

Conrad H.

Recent shoulder surgery left me unable to do a simple evap cooler repair, so I called Priceless. A technician checked it out and quoted me a price of $500 for the repair. Included was a $50 charge for a new fan belt, and a $265 charge for a new float assembly. The balance was a labor charge. I was also told the pump did not work, but was not given an estimate to replace it. I know from 40 years of doing these repairs myself that a fan belt (which it did not need) cost $10, the float assembly I eventually purchased cost $8, and the pump was working perfectly. It takes 10 minutes to replace and adjust a float. I paid a local handyman $35 to replace the float assembly.. An irate letter to Priceless got me an apology, and a promise to refund the $89 service call charge. It's been well over two months, and I'm still waiting for my refund. The gentleman I spoke with on the phone actually told me he hoped I would use their service in the future. I think not. Conrad Hudgens Cave Creek Az

Kayla N.

This company is clueless!! all the guys could do while they was here was talk about how sorry the owners of their company was. like really in front of a customer who thought i was getting a good deal! well turns out the price was double what other company charge so the tech came back and did it for half off on his own time he said his company rip's people off. smh

Kelli N.

Very disappointing. I called this company because my drip system was acting up in my front yard. The man came out and looked around for a few minutes and told us we needed to replace the whole motor which was going to cost us over $680.00. Boy am I glad that we didnt move forward right away with his services. Today our landscaper came out to trim up our yard and took a quick look at the system and found that the sensors were dirty!! THATS IT, dirty sensors!! He charged us $35 to fix it right up. Beware that it seems if you are clueless as to what is going on they will attempt to take advantage

Andrew S.

Rarely do I click on Yelp search ads, but today was an exception. I was searching for a plumber that would service a house in the Desert Mountain community (Carefree) and an ad for these guys popped up - good reviews, right area code. So, I clicked.

I called and got connected right away. They took down my info and offered an appointment window within the next couple hours. I asked for later in the afternoon and they obliged. They impressed me with their professionalism and willingness to work with my schedule.

A while before the specified appointment window, their operator gave me a call to let me know a technician was in the area. I reiterated that I still wanted my later time, to which she was quite amenable. She was merely offering the earlier time in case it was more convenient.

Right on schedule, Plumber Scott showed up ready to work! I demonstrated the clogged bathroom drain and he quoted me the possible costs. Though they seemed pricey, MOST service quotes in Desert Mountain are expensive. So, I'm used to it.

It turned out the clog wasn't so bad and Scott had it cleared out lickety-split! He accepted a credit card on the spot too. Overall, I had a very good experience with these folks and would recommend their prompt and courteous service to anyone in the North Scottsdale/Carefree area.

Good Eats S.

I am very happy with the service from Priceless Plumbing. We have had two different techs come out and both have been very thoughtful---thoughtful not only in manner, but in thinking out the issue and trying to come up with solutions. I appreciate these guys are not knee-jerk repairmen! I don't remember the name of the first guy, but the last two times it was Israel. Can't say enough good things about him. Again, very thoughtful, pro-active, polite, and kind enough to explain everything he was doing in simplistic terms a layman can understand. Also, the PP guys are always on time and always wear shoe protectors. They clean up after themselves---you can't even tell they were at your house! The girls in the office, Heather and Cara, are always very nice and a pleasure to speak with.

Robert P.

They were punctual, professional, and seemed to know what they were doing. They had all the parts and equipment for the job and fixed the problem. My complaint would be that they refuse to give an estimate over the phone claiming they have a set price list that can't be determined until the problem is diagnosed. They charge a large ""diagnostic fee"" that is waived if you allow them to do the work, which turned out to be 50% higher than other estimates. You are stuck paying the diagnostic fee or allowing them to do the work at a high price. Consequently, I would recommend using plumbers that charge by the hour. All in all, the work was good, but the cost seemed excessive for what was done (replacing a $12.00 cylinder and tightening the faucet for $226.50).