Priceless Plumbing, Heating Air & Electrical

Good Eats S.

I am very happy with the service from Priceless Plumbing. We have had two different techs come out and both have been very thoughtful---thoughtful not only in manner, but in thinking out the issue and trying to come up with solutions. I appreciate these guys are not knee-jerk repairmen! I don't remember the name of the first guy, but the last two times it was Israel. Can't say enough good things about him. Again, very thoughtful, pro-active, polite, and kind enough to explain everything he was doing in simplistic terms a layman can understand. Also, the PP guys are always on time and always wear shoe protectors. They clean up after themselves---you can't even tell they were at your house! The girls in the office, Heather and Cara, are always very nice and a pleasure to speak with.

Robert P.

They were punctual, professional, and seemed to know what they were doing. They had all the parts and equipment for the job and fixed the problem. My complaint would be that they refuse to give an estimate over the phone claiming they have a set price list that can't be determined until the problem is diagnosed. They charge a large ""diagnostic fee"" that is waived if you allow them to do the work, which turned out to be 50% higher than other estimates. You are stuck paying the diagnostic fee or allowing them to do the work at a high price. Consequently, I would recommend using plumbers that charge by the hour. All in all, the work was good, but the cost seemed excessive for what was done (replacing a $12.00 cylinder and tightening the faucet for $226.50).

Rita B.

Priceless Plumbing can do it all - they serviced our RO system filters and fixed a Hose Bib on our outside faucet. Very efficient and did a lot of little extra touches since our RO system is 10 years old and a bit outdated. He tested the water and it's still working fine. Very good pricing and I also had a $25.00 off coupon from the Cave Creek Town Planner Calendar. The tech. Israel is very professional and nice. I even got a little thank you pen and hand sanitizer. Nice - will use again for sure.

Susan C.

They came out on a repair, took hours to try to fix it, and charged a ridiculous sum of money. I'm not impressed whatsoever...

Evike R.

Very happy with this company they did my estimate for a replacement A/C quite awhile back and honored the price. they were on time, professional, used slippers, knowledgeable and caring i believe i received a very competitive price and the customer service in and outside the office was superb!

Janice K.

I had a terrible experience having Matt H. not return any of my phone calls about my a/c problem. I could not get ahold of a repairman after 5pm and did not have a/c for three days, after they came out and supposedly fixed the problem. poor cust service and left me stranded. the owner was rude when i finally did get someone on the phone.

Lulu L.

customer beware...they are not what they say they are...they have taken advantage of me and my circumstances and failed to comply by the original agreement..it's ashamed

Sean M.

They did come out right away. But I'm still confused how a 24/7 company has after hour service fees. The repair went pretty quick, less than an hour. No parts needed to be replaced. Just some hard water build up blocking flow. The service fee was supposed to be applied to the labor cost. But my bill implies it was added. My bill ended up $248- and while I am happy they fixed my problem- $248/hr is insane.

Teren H.

I have a multitude of clients that are seasonal residents in Cave Creek/Carefree that I manage property for. Used Priceless on a big job that required several service dates. Not once did they come with-in the two hour window they provided, nor did they call prior to arrival. Pleaded with dispatcher to be more communicative. Didn't make a difference. Prices too high. Difficult to get estimates in advance. Need I say more?

Todd H.

I would like to point out a few things to this company if they want to be taken seriously:

1. There are a LOT of identical companies serving the Phoenix area
2. Many of them are very well-known and have been in business a long time
3. First impressions are what you are judged by

That being said, and in a bad economy, you don't get a second chance. My first experience with them was priceless, that's for sure, but in the worst way. As a customer I expect service people to be courteous, especially that all important first impression. This company didn't deserve a second chance.