Price Right Plumbing & Drain Cleaning

Millie F.

I had a similar experience to the other Yelpers who wrote reviews. We had a sewage smell coming from our bathroom so we put in a claim to our Home Warranty company (Home Warranty of America). They sent two men from this company. One was said to be training the other. They told us they were going to check for a leak in the crawl space as well as replace the gasket under the toilet. I didn't think anything of it when I saw his trainee wandering around the outside of our house but I should've. The lead replaced the gasket and said that should fix the smell. They left and I thought all was good. After they left I noticed one of our crawl space vent covers was half pulled out. This vent cover was not even the entrance to our crawl space so he didn't even properly check for a leak. Long story short, the smell is back. I was apprehensive that it was another issue we've come across but after reading these reviews it's probably the inexperience of the company we were assigned.

Robert M.

I was also assigned this company by American Home Shield. My hot water heater was leaking and had to be replaced. The hot water heater was located in the attic of my 2 story home and the path to it went across the hard wood floors in my downstairs. After about an hour of back and forth trips of one of the technicians, including him taking the new hot water heater up the stairs and across my hardwood on a dolly by himself, I noticed a 3 ft gouge in my hardwood that wasn't there before. He noticed me watching and now decided to buy down a tarp on my carpeted stairs. They wrestled the old dripping hot water heater down and out the door, leaving a trail of brown water drops. Then they wrested the new one up into the attic. After awhile, they declared they were done and showed me the new hot water heater in place and had me sign the order and they left.
After the left I noticed that the wall next to the stairs to the attic were banged up and scratched and had brown water drops running down it. I took pictures and call Price Right and they said they were going to send the same technicians back over. I said oh, I am not comfortable with that but they sent them. When they arrived they looked at the issues and said they had to go to there truck and make a call. They came back and asked some questions, one being why didn't I say something before they left, I told them I didn't want to confront them because I assumed they would deny doing them damage. I also mentioned no to worry about the small scratch up on the wall by the filter, it was already there.
They went back to the truck to call the boss. They came back in with a paper ""explaining everything"" for me to sign. I read it and it said they deny making the scratch with the dolly, they deny I told the first guy to be careful of the hardwood and did not even mention the damage upstairs on the wall. I asked about the wall and he said, oh! I thought you said it was ok. I told him, not, add it. As he was writing it, I told him I was not signing with the denials, he said my boss said if you do not sign it, do not give you a copy, I said then you can leave.
I call the office and talked to the rudest supervisor I have ever encountered. She told me the technician said I told him my roommate said the damage on the floor was already there (remember above I said the damage on the wall near the filter was already there), I tried to tell I had not said that and she kept talking over me so I could not say anything and called me a liar for the 1st of 5 times. She said there was no way a 3"" dolly could of made a 1/8"" gouge and again she would not let me answer as she talked over me as I tried to tell her I never said a dolly fid it, only that it was not there before and it is there now. I tried to say since I did no see it physically happy, I do not know what did it, any other liar was hurled at me. At this point she is threatening to hang up on me instead of listen to me.
THIS IS THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER HAD TO DEAL WITH!

C F.

Inexperienced plumbing technicians showed up to do the job. Could not find the leak in my shower. Wanted to rip out my kitchen ceiling to find the leak. And when I refused to let them rip out my ceiling they left without doing anything. After they left I found the leak myself. The leak was not visible from the kitchen ceiling even if they had ripped it out. Awful!!!

Joni B.

Horrible Company that lacks professionalism & any type of customer service!!! We were assigned Price Right Plumbing & Drain Cleaning Inc. by First America Home Warranty...they came out...took our shower apart & took our money. They told us they needed to get First American's approval before fixing anything. Well...they were given approval but REFUSED to do the work...trying to say it was not covered under warranty & could only be fixed at a starting rate of $275. Their business is a SCAM!!! They get jobs from warranty company's & then try to get additional money from you out of pocket.

K M.

We are remodeling our kitchen and realized that the drains (shower and kitchen) weren't draining correctly. We contacted First American Hone Warranty to place a service call for a clogged main drain. They sent Price Right. The very young person they sent out didnt seem to know what he was doing. He went outside to call someone to figure it out! He came back in and said the kitchen sink needed a studor vent. He said the main line wasn't clogged because some water went down. He didnt go under the house or check the line. We paid out of pocket for another plumber to install a studor vent. There is still an issue. The new plumber went under the house and found the main line backed up and ""bubbling"" letting little through. Recalled warranty plumber to fix it. They denied service stating that their technician said the original call was for a slow kitchen drain, not a stopped up main line. The work order to the warranty company states it was a stoppage! This plumber said it was not and canceled the service call!! Price Right told me I needed to place another service call and open a new ticket! Now I need my plumber to send his invoice to the warranty company to document that it is the main line still, not the sink drain. Price Right would have to return to fix the issue at their own cost because they didnt fix it to begin with. They know this and are trying to say that this is a different issue so that they get paid a second time. DO NOT trust them!!!! Refuse this company if your home warranty company chooses them for your service!!

Lisa O.

I would never use the company. The young girl that answered the phone was rude and has no customer service skills. I didn't have any water since Wednesday. I tried to explain to the representative that my 80 years old mother was living with me. The representatives said we called you, very nasty that we had call you and we didn't get an answer. I listen to my voice mail & I didn't have a message from them. She said we can't come out until Monday, which is unexceptable. Well, I was assigned Price Right plumbing & drain by American home shield service. I called another plumbing service and they came out in 2 hours. Don't ever use their service. There's is always more than 1plummer in VA. Beach. Thanks

Alexandra M.

Had them come out before. Issue was not resolved. I tried to have a recall and the customer service is rude. Not able to come same day for urgent requests. Would not recommend.

Zalika W.

My warranty company (American Home Shield) sent this company to my home. The company sent 2 ""plumbers"" plumbers to fix my problem. Upon completing the leakage work order, the lead plumber stated that he didn't like how the toilet flushed. He lifted the toilet and augered (snaked) the drain pushing whatever was hard down into the system to go out (the main line). In turn he backed up my main line and poop water was everywhere (bathroom, kitchen, halls). I called the company directly and was told they would not come out because their technician didn't do this. I've talked with the warranty company, which deems price right at fault. It's been over A week and today they still won't take responsibility for their actions. Won't even pay me back if someone else comes out to fix it. Very sad. I trusted them with my home and now I'm being taken advantage of...

Then they had the nerve to have their plumber call me and say he could not have done this. And that it was A foreign object... How do you know if you didn't pull it out but pushed whatever hard something you felt further down... Make that make sense. Also stated that he called the warranty company and they said it's my fault, them people barely speak English and my claim is higher than a regular rep. I'm not sure whom he spoke with but he blatantly lied.
I pray none of them have to experience what i have and especially with small children in the home. Its sad. And they are disgusting

Lee A.

Price Right gets most of their work from home warranty scams and tell you something is $150 and not covered (in addition to your $100 service charge) to make up for the cheap price they've negotiated to do work.

Constance L.

I too was sent this company from AHS. They are the absolute WORST. Guy told me i needed a new toilet and quoted me $425 never cleared the blockage and left everything a mess on the floor. I am seriously considering canceling my warranty with AHS because they continue to associate with a company as poor as this.