Preston Nealy Plumbing

Janice T.

Be leary of this company. I paid them $3500 to re-plumb the sewer pipes in my house to get it done right. I had hired too many fly by night people so I decided to finally get it done right. So I hired them to redo every sewer line under my house. Within the first month after it was done the pipes stopped up twice. I had to call them back out to unstop them. I wasn't doing anything other than the normal every day living things. They charged me both times (more than $300) to come out and unstop the pipes. Fast forward less than two and a half years. The main pipe separated under the house and toilet paper was getting jammed up and stopping everything.(I feel like their work should have lasted longer than this if it were done correctly) I called them and told the man what was happening, he said there would be someone out that day to take a look at it. Nobody came, so I called again the next day. The lady said she would get with him and call me back. No call back. So three days after that I called back and was told he's on a big job and wont be back for a couple of weeks and when he did come it would be $110 an hour service call. During the same call she decided that since he would be gone so long it would be a bio hazard by the time he got back and told me to just call someone else.
These people do not stand behind their work at all. Not even within the first month or so.
I had someone else fix the problem and he told me it looks like they reused the pipes I already had under the house. So I was essentially charged $3500 for someone to get under my house and glue pipes together.....

Judy S.

Nicole E, I need to publicly apologize for not being able to take care of your emergency when you needed us. At the time you needed us we already had commitments that we were trying to take care of. As you know plumbers are very much in demand and every homeowner only calls if it is an emergency. That is the way plumbing works. Again I apologize for not being able to meet an additional commitment after having a full schedule already.

Nicole E.

Secretary is not very professional or good at scheduling customers. I called to make sure I was on the list early in the morning only to be skipped on the list and another work order came before me. This was a emergency plumbing problem. Every I called she was not in the office and told me she called but there was no answer which I never seen a # on my caller Id from them and she got mad at that fact and said maybe I should find someone else. I want recommend no one to them.

Amy P.

They installed our kitchen sink a few months ago and it's already leaking. The stuff they used to attach the drain is peeling away. They refuse to come fix it for no charge. I won't use them again.

Janti P.

Best plumber in East Texas. If you need some plumbling word done the right way call this company VERY honest and great work