Prestige Plumbing Solutions

Susan B.

I called this company and after being told that a fee of $125 would be charged to have a man to come out and check the problem, I was also told that if I ended up having them do the work, the $125 would be applied to the cost of the job. That was on 11/04/15 The man came out, looked at the problem, took my check told me the owner would get back to me with an estimate of the cost to fix the problem. I have not been called back. So, in my opinion this is not a honest business today is 11/16/15

Gene G.

My rental in EPA had a shower valve leak. Talked to a contractor and he said need to open the wall to replace the whole thing. I then found Prestige in Yelp. talked to Robert and he did a free estimation. he said can repair the valve. It is great do not need to open the wall! So I asked him to do it and a quick fix! He sent me the invoice in email, and I paid him through phone! Very good service and convenient to deal! Would use him again for the next plumbing issue in future. Of course, hope I would never deal w/ a plumbing problem, though:)

Chris R.

I needed a 90 ft gas line installed outside my home near Downtown Menlo Park.
I had 2 Menlo Park plumbing companies come out and give me a quote. Both were very high. I needed one more company to come out. I didn't know who to call so I reached out to a local General Contractor that I know and he reccomemnended Prestige Plumbing, funny this was the second time this company was actually recommended to me in the last 6 months ( first time by a resident in Atherton) but I had totally forgot so with that said I felt confident to have them come out. Why not? The owner, Robert came out within an hour to look at the job and give me a quote. The owner, right from the get go was very professional, he explained the work that would be involved and gave me a bid of a $1,000 LESS than the other 2 companies, HIRED! The next morning at 8am sharp, the guys came out as promised, they dug a trench..these guys worked hard, there was no slouching. great workers. So far Im impressed. There was a problem that I had found out during the digging was that I needed the trench to be dug 30"" deep (originally I told Robert 18"") due to new trees coming in. My mistake.
This was going to take a lot longer than proposed. I thought to myself there went my savings on this job but instead Robert came out and said he was going to honor the quote...I couldn't believe it. At the end, I saved about $2,000 plus he said he would come back out at no charge to hook up outdoor fireplace and grill- at no charge!
I am extremely impressed with this company and definitely would recommend anyone to use.

1. PROFESSIONAL
2. KNOWLEDGABLE
3. GREAT WORK ETHIC
4. VERY VERY VERY REASONABLE PRICING

...and most importantly
5. HONEST
6. AGAIN, VERY VERY REASONABLY PRICED

Zaira H.

I found this company thanks to redbeacon. They answered quickly, gave us a good price, repaired my broken faucet quickly and gave us a 30 day warranty on their work. Very happy with the service. Thank you.

Roger W.

Prestige came out within 2 hours to repair a water feature supply line at our apartment complex. Prompt , good service. quick response. They did it again. Good service.

Stephanie L.

Robert and his team were professional and courteous and did a great job for us on short notice. We needed the installation of a natural gas line from the house out to the middle of the back yard for a fire table, before the contractors poured concrete for the patio at the end of the week. Robert was able to accommodate our short timeframe and sent his team the next day. The guys were professional and friendly; they cooperated with the other contractors on site and all went smoothly. We are pleased with the quality of work and would certainly use Prestige again.

Katrina E.

Awesome. I met Prestige through another plumbing outfit a little over a year ago. Not only will they service my east bay and south bay properties (hard to find a plumbing company with that range) but their response times are excellent. Especially their weekends and nights, not to mention holidays. I've found their pricing to be very fair, their service reliable, and their technicians polite and able to work well with my rental customers. I often find contractors charge more when working in Palo Alto, not Prestige, their rates are fair no matter what city they work for me in. You won't be disappointed if you use their services. I've used them to replace water heaters, clear backed up sewer lines, find pesky leaks and install ground level cleanouts. They communicate through phone, text and email, which makes my life as a professional property manager easier. I recommend them to all my clients.

Catherine D.

I had a nightmare of a plumbing problem. A giant root had gotten into the clean-out and was clogging up everything. I called Robert who came out with his camera and quickly found out the source of my blockage. There was quite a bit of work that had to be done to dig out the root ball - going through concrete and removing part of a wall, as well as part of the bathroom floor. When the project was completed, it looked like nothing had ever been wrong. Robert's crew were prompt, clean, and professional - and best of all, it cost less than I expected. I would definitely use them again for any other work I need.

Joanna G.

I purchased a living social voucher to get an earthquake value fitted and I had contacted them on the number on the voucher on a number of occasions and left messages but I never received a call back. My voucher expired. I contacted living social who gave me an email address to use in addition to the phone number I had already been using. I emailed and explained the situation and Robert responded within 2 minutes and asked me to call. I called and he explained the number was incorrect but he agreed to accept the expired voucher. He would have had someone out to do the work the next day but I couldn't be home so he had someone come out the following day. The person who came out was great, he turned off the gas to the water heater before and lit it again afterwards. There was a problem with the way our gas pipe came in but he got it resolved. I would use them again for any plumbing needs I might have. If anyone else has an expired voucher you should contact Robert. The phone number and email address on yelp is correct so use that to contact him. He is very responsive.

Gloria N.

Did not think I would ever write a bad review since I always try to find something nice to say but I think not this time. I had a voucher that was going to expire and wanted to get the outdoor hose faucet fixed with it. (I was not able to use it right away due to a family crisis.) Called up and set up an appointment but he never showed up. Never even called to say he could not make it. Tried to call him up to find out if it could be re-scheduled and left a message. Never called back. No explanation and a no show. Truly unprofessional and unreliable.