Premium Rooter Plumbing Services

Deaton B.

Great review for Premium

We love heritage pecan trees and we love having a working, reliable water-pipes system. Over the last several years, the expanding root system of a 100+ year old pecan tree was disrupting the water system. The house was built in the 1920's too close to the pecan trees. We wanted to protect the pecan trees and also have the modern convenience of water usage in our home.

Premium Rooter Plumbing Service was highly recommended for this complicated project by our regular plumber. We also consulted with an arborist.

Jerome, owner of Premium made time for this work, explained the process, had personal experience with this type of home-tree co-habitation and the project went smoothly. Jerome personally performed the plumbing work while utilizing the right types of company staff as support in the different phases of the work. He ensured that any inconvenience to us was at a minimum, inspected the teams' work at each phase to ensure high quality and came at the end for one final look and took care of two final touches that perfected the work. The process and work met all city requirements and was quickly approved thus no delays.

Now we are able to use the modern convenience of water in the home without worries about this beloved tree's survival, as to whether the water would pass through the pipe system properly and the quality of the work done by Premium. Highly recommend this local company.

Chris B.

Chris B. here, longtime landlord. so Isaac was amazing. he got out there on time, and did a fantastic job fixing the problem. I really recommend these guys any day of the week.

Kevin M.

Brett was very professional. He did a great job taking out the old toilet, putting in a new one, taught me some things, and communicated great along the way. I'll use them again in the future.

Gee C.

We had 4 issues and this service was sent from American Homeshield. The first technician arrived, don't know his name, resolved only 1 of the issues. We had an outside leak on the toilet pipe, and he fixed this one with the first visit. Same toilet was loosing water from time to time, randomly, without being flushed (2nd issue). It happens at night usually, when it's very quiet. He flushed the toilet and said if he can not make it loose water, he will not fix it. We had to be firm with him to change a $10 flapper. He refused to do it a few times, until my husband had to come and tell him to do it.

The third issue was with a bathroom faucet, it was leaking. He said the faucet needs to be changed and he will talk to AHS if they will replace it. He brought up to us this maybe a custom faucet and AHS would not provide it. He said he will talk to AHS and let us know. After a week we have not heard back, we called AHS, he returned and came in... without a faucet. He just showed up because AHS told him to take care of us. When I asked about the faucet, he said he does not know anything about it. He has NOT talked to AHS at all and after this visit he reported to AHS that it's a custom faucet, and AHS closed the case.

Another issue we had was a leaking faucet in the kitchen. He just unscrewed the top of the faucet, wiggled something inside the faucet, and screwed it back on. It was not leaking right that moment, but as soon as he left it started leaking again. When he returned 2nd time, I told him kitchen faucet is still leaking, he did the same thing - unscrewed, wiggled a rubber with his finger, and screwed back in. He left, it started leaking again.

After these two visits by the same plumber from this company, we had to talk to AHS for a long time twice. First, we told them it's not a custom faucet and it is a basic faucet. Second, the kitchen faucet was still leaking. We had to talk AHS into sending another plumber for the second opinion from Maclin Plumbing. This guy came in, and he immediately said it's NOT a custom faucet, he reported it to AHS, it took him a few days to get a faucet from Home Depot and install.

Another plumber from Premium Rooter Plumbing had to come one more time to fix kitchen faucet. It took him 10 minutes, but he put a sealant there, I don't know something else, and it's FIXED! How this plumber worked and took care of our issue at this time was excellent, I would have put 10 for the company. However, the first guy was lazy and did not want to fix properly 3 out of 4 of our basic issues. He has to be fired, as he was a very bad representative for the company. Sorry I did not get his name.

Our issues were supposed to be fixed with 2 visits. Instead, we had to get off work and meet plumbers 5 times! That's ridiculous. And it's all because of that one plumber who should not have this job.

Elaine L.

I'm sad to see the negative reviews below but from another review, I wonder how much the negative review is being pointed in the right direction.

We had the opposite experience. The Premium Rooter names was given to us by another company and we couldn't be happier. Jerome went above and beyond first last winter during the nutso storms and bailed us out at both home and work. Jerome was professional and diligent to make sure all was well. After that freeze, as we began to warm up, there were several little cracks that needed his attention, and he kept coming out until it was done, and done right.

Service like that is why you keep calling them. Our hot water heater went on the fritz last week and we knew just who to call. He fixed it quick and again, a job well done. Thank you, Jerome!

Samuel B.

Premium Rooter Plumbing came to my house via my home warranty company (Landmark Home Warranty) the next day to provide a quote, but then they failed to provide that quote. I called them 3 separate times to get a quote and a time scheduled when they would come back to fix my issues, but they never seemed to have the full quote and didn't schedule an appointment.

After the third phone call (2 weeks later!), they scheduled another appointment to inspect my shower to get a quote. They missed this appointment, and instead I got a call from my home warranty company that the shower diverter I need to get fixed wasn't covered under my home warranty.

That sucks, but doesn't explain why Premium Rooter Plumbing so poorly communicated with me throughout the process and failed to follow up with me when they said they were going to.

On top of that, they quoted $575 to install a PR Valve which from looking online seems overpriced.

I do not recommend.

R S.

I opened up a ticket with AHS for a gas leak inside my house. Premium Rooter confirmed that they could come out to my house to address the issue the same day & under this condition AHS gave them this job.
3 hours later the plumber arrived. Within minutes he told me that Premium Rooter wouldn't be able to address the issue for at least 3 days since they were short staffed today.
Premium Rooter was far from truthful with AHS when they confirmed they could do this job today...
When I spoke with Premium Rooter about this they danced around the question and said this wasn't that they agreed to & that I'd have to discuss it with AHS.
Really poor service here Premium Rooter. If you don't have the personnel don't take the job. You left a new customer out in the cold.

Mike D.

Placed call thru American Home Shield. Premium came out after 1 day wait. Very impressed with service from Victor. On time and was in and out after repair within 45mins. Cleaned up and told us what was needed through out the repair. Bravo Premium

Brian G.

Outstanding professional service by a great team of technicians! They replaced our water heater ahead of schedule and were extremely proactive in acquiring a quality replacement for us. Quick responses to texts and email messages which is a testament to a great business! Highly recommended these guys!

Gene W.

I was referred to this company by another plumber. Jeremy installed a FLO water shut off in my house last August. I have been calling him for all of my plumbing needs. Jeremy does not have a voice mail, but he will respond to my txt messages (I may get a response the 2nd day since he is one person and does not employ someone to answer his calls) or take my calls when he can. He is friendly, courteous and easy to work with. His price has been reasonable and fair.