Premium Plumbing

Mike A.

Have been having problems with our sewer line since Hurricane Harvey. Finally called Premier Plumbing. They had come out a couple of months before on a clogged toilet. They did a great job and it didn't cost us an arm and a leg.

After days of rain -
Wednesday afternoon:
We kinda knew where the problem was so they started digging with an excavator. Within 45 minutes they were at the sewer line that was broken - severely. They stopped and called the city to come look at the city side. There was a question about the city tap and they didn't want to mess with the city side. I completely understood that. It was nearing 5 so the city said they would come out "bright and early" the next morning.

Thursday morning:
Premier was here. City wasn't. So, we waited... and waited... and waited. Calls were made and they kept saying "We are on our way". Premier guys went to lunch and 5 minutes later, a city truck pulls up. He went to check the sewer line and in a less than 3 minutes was back telling me they were going to lunch! Said they would be back "1ish"...

Thursday Afternoon:
Premier is back from lunch before 1 and we are still waiting for the city guys. It was well after 2, the city guys show up and the talking starts. Premier was firm about replacing the city tap. They finally agreed and started digging. When they got to a stopping point, Premier guys went to work and never slowed down. Got the line repaired and back in service in less than an hour.

Friday: Premier comes by to pick up their excavator. The city had brought one of their own to dig out their part so Premier left theirs overnight. Darrell, one of the two that worked the job said, "I'll clean up this mess a little so the ruts won't be so bad". And, he did. All the way out of the backyard to the street.

We were very nervous about this repair. The cost, the displacement it might cause, and the cost. Did I mention the cost?

Premier did an excellent job. They were professional and fast. I won't go into pricing because I know every job is different and it varies. I will say this - it wasn't as bad as we thought it would be.

The office staff was prompt and courteous.

I hope we don't have any more sewer issues, but if we do we will be calling Premier