Premium Plumbing & Drain

Favor N.

Premium Plumbing was connected to us through our home warranty. Our laundry room flooded multiple times while doing laundry. everything was tightened, but we could not not figure out the problem The water travel into our coat closet and caused mold to build up. Ishmael came out today and was very helpful. he figured out the problem right away and screwed the water pipe so it doesn't move. he also called our home warranty company to discuss about the potential mold issue so they can send someone to test the wall.

This company is highly recommended and make sure to request for Ishmael. He is very nice and very knowledgeable. And he does an excellent job!

Angela B.

Jose came out and he was kind and put 100 ft snake in mainline but that didn't fix it he explained that its on the city's side but he will talk with boss and see what to do next the boss Scott spoke to me and was super honest and said before spending my money on doing 300 ft. snake with them to try and call city of Lathrop and gave me number city came out and said it was a crack on their side Scotts honesty saved me about 525 dollars he could if been dishonest and ripped me off .Praying that their honesty blesses them with lots of business!!!!

M M.

Great response time. They came out and did a thorough assessment of what needed to be done, including checking the pipes under the house. Couldn't complete it all in one day due to unexpected find. The second day, all work was completed. Very reasonable cost, friendly staff and explained what was going on through process. I'm very happy with all the work done.

Cameron H.

Had a shower drain issue. It was draining slowly. I had tried to snake it myself with a hand crank snake and I wasn't able to get it to go down far enough. I had ran drain cleaner down the line and it didn't work. My home warranty company dispatched Premium Plumbing & Drain. The tech that came to my home was Brison. He was very professional and respectful. He noticed I had removed my shoes inside the home and also removed his shoes. I didn't mind either way but my wife is a stickler about shoes on the carpet. Brison had a thinner snake than I did which he attached to a drill. It took about 45 seconds and he was able to feed the snake down the line for about six feet. I only had to pay my deductible, which was still a good value as probably what I would to pay without insurance so it was a wash. It's always a gamble whenever a home warranty picks a company and who they send to represent them. In my case it was a win-win as Brison did a great job. In addition, the girl who called me and followed up was very nice and had great customer service. The company is doing something right! It's all who you hire to represent you.

Belinda M.

My water heater went out. We had no hot water to our house, so I placed a work order through my home warranty. I received a phone call from Premium Plumbing the same day, and a technician came out the following day. He quickly determined what needed to be done and had it fixed within a couple of hours. Efficient, friendly and clean! Highly recommend

Chicano C.

They send very inexperienced workers. Stay away. I would not recommend them at all. A 30 minute job is taking days. After expressing my discomfort I was cussed out and threatened and told I was not a plumber and didnt know what I was talking about. They honestly deserve to be shut down. ZERO STARS

Yeni M.

I contacted my Home warrant company for leaking faucet and they sent what seemed to be a new technician to change them. Guy took more than two hours to replace one faucet and ended up making a hole on my tile. Called the company and said it wasn't them. I asked for a manager and he never called me. I sent them picture and to this days they have not contacted me. I will never use or refer them.

Renee S.

My teenager clogged the toilet, shocking I know. Ugh. I contacted my home warranty and Premium Plumbing was assigned. Anthony arrived in less than 3o minutes after they contacted me. Anthony was able to get the clog cleared easily and cleaned the floor afterwards. Anthony is very kind and professional. I will definitely be requesting Premium for any future plumbing needs. Thank you Anthony

Roxanne M.

So good! I submitted a request for service to our Home Warranty and they connected us to Premium Plumbing. We had a leak in the garage and couldn't tell where it was coming from. I got a call from their office the following morning and their tech, Edgar, was here within an hour to evaluate the situation. He was very thorough with his inspection and testing. He needed to cut into the drywall in order to see the pipe he suspected was leaking and asked for approval before doing so. He confirmed the leak, went to pick up the parts he needed and fixed the leak right then. We really didn't expect to have someone come look so soon, let alone to solve the problem right away. Lucky for us, Premium Plumbing was very quick to respond so our home didn't end up with any major damage from the leak. They were amazing to work with, very professional and did a great job. Would highly recommend them to anyone with plumbing needs! Thank you Edgar for being so awesome!

Erica D.

You guys sent someone who showed up in their own personal vehicle. Did not inspect where water was leaking, did not turn on water period. Walked in the bathroom and basically walked out. He stated he was going to get parts called me after n said my home warranty didn't cover and asked for money. Interesting fact cause the other plumber (my home warranty) sent out got the job done, which happened to be covered. You guys suck and are unprofessional PERIOD! Like I said, the guy you sent out was lazy. POINT BLANK PERIOD!