Premium Home Services

Jason M.

Very quick and responsive, work was great in some areas and shady in others. Very expensive and almost predatory and would only recommend if you have an extreme emergency.

Walter F.

Customers beware. I was told that in order to fix my HVAC system that I would need a $1500 repair, which may fix the issue. After a second opinion, a simple filter change corrected the issue. The Premium technician that came out also checked the system with the dirty filter still installed, and used that reading to try and sell me something I did not need. He never replaced or removed the dirty filter, as that would have solved the issue immediately. The second opinion with a new filter showed readings that were well within acceptable limits for our system. I was also charged a diagnostic fee, not disclosed when calling for appointment.

Stargate M.

When Chris showed up to our home, he was very professional and made me feel comfortable with the information he provided. Breathing in toxins, and our health rapidly declining for some time, it's been difficult understanding what has been happening, but Chris's kind smile, and very knowledgeable about tips/solutions gave my family not only happiness but hope. When a person's integrity and heart goes far above and beyond a paycheck, you know you've made the right choice. Thank you for caring about the health of others Chris C

Kris P.

We live in a place that is susceptible to power outages. Having gone through several and then an especially bad one in the middle of winter, we knew we needed a generator. Premium Electrical Electricians and assistants did all the work necessary to transform our entire electrical system to one with a transfer panel and backup generator hooked into our current fuel. They were very courteous, very knowledgeable and then instructed on how to go through the entire process and where everything was installed inside and out, and all the buttons and valves on the generator, including options should we need to use different fuel in a crisis. They have also always been really prompt with appointments too. We were able to take a video to help us remember it all, as well as the instruction book they left. Great job. We are very relieved. Thank you!

Kenzi K.

I cannot say enough good things about Premium Home Services! They have come out 3 times for separate plumbing issues. I am more than impressed! Johnny H. is the best!! I have told everyone there is no other plumber I trust! He was reliable, efficient and so experienced, he talked me through the entire process of my plumbing issue. He was also hilarious through the entire process. Whenever I have an plumbing issue I call Premium and ask for Johnny H. It is so comforting to have a plumber you trust come to your home and that is why I trust Premium!

Sarah T.

Premium Home Services is the best and most responsive HVAC company that I have dealt with living in NoVa. My boyfriend replaced his aging, 30 year old HVAC system this past summer. What he didn't realize when purchasing this home the year before was that it would so incredibly hot on the third floor that it was registering 90°, and yet the temperature on the bottom two floors or 20° lower than that.

PHS came out the day after we decided what we wanted and much to our surprise, replaced both the heating and cooling units in just a few hours. We selected a package that included installing a solar attic fan and cleanup of our air vents throughout the home. I have no words to express how disgusting it was before they did this. I don't think the previous owner ever cleaned them.

Yesterday I had the technician come out to replace the air filter and to check everything out. He was so thorough and knowledgeable, going above and beyond to make sure that he took care of everything -- to include updating software on the furnace and air conditioner. Who knew? They are definitely a solid choice for us.

Brenda C.

I am writing with concern and frustration. Before purchasing a Generac from Premium Home Service.....
I would handle a power outage with a gasoline generator. Twice my power went out in the middle of the night. Twice my basement flooded. I have two sum pumps in my basement which controls my basement from flooding.
When purchasing a Generac from Premium, the salesman informed me that if the light on the Generac was any color but green, call them. They would come out the same day or the next day. One day the Generac kicked on for a few hours. The breaker box in the basement was making a buzzing noise. I called them on a Friday. They sent someone out on the following Monday. The repairman said it was nothing to worry about. It would have been nice to be informed that this was not to be concerned about.

One year later the light on the Generac started turning yellow. I called their office. I informed the secretary, and she assured me someone would be out next week. After telling her again that the light was yellow, she said, ""Well, you want someone to come out now."" They made an appointment to come the following day but they did not show up. I call their office again. Again, they said they would send someone out the next day...the light was indicating it was time for the one-year maintenance.

Our electric went out on Thursday, Dec 15 around 8 p.m. Around 12 midnight, the Generac stopped running. I checked the Generac and a reddish/yellow light was on. Prior to this the sum pumps were running in the basement. I phoned the office and they informed me someone would call me back. To this day, Sunday, Dec. 18, NO ONE has called me back.

I wonder if I should had saved the $22,000 on the Generac and the money for the extra five-year warranty and kept plugging in my own gasoline generator. Salesmen tell you one thing but after they get your money, it's a different story.

I was thinking I was buying a peace of mind but now it's still a worry that if the electric goes out, will the Generac keep running, making the sum pumps run, and not have a flooded basement??


JP Christian
Winchester VA

Sharon Y.

Have received great service from this company. Always responds promptly. Issued fixed quickly. Employees-both office and techs are great to work with. Connor came out today and did excellent service, very professional.

Julia M.

This is a scam company. We called what we thought was a local electrician ""Maddox Electrical"" for emergency service. The person I spoke with, ""Pauline"" said she could have someone come out this morning and said we could either pay $99 for the visit or do their ""service package"" for $250 which would waive the $99 fee, give us a $50 coupon and a 10% discount on all future services. When I gave her my credit card information, she said we'd get a link to an app where we could manage our appointment. Then she called back saying our credit card had not gone through. She read it back and had changed one digit. She then pretended to put it through and said there was an alert saying transaction not permitted. This should have been my clue that this was a scam, but we were desperate and I gave her my debit card info instead. That charge went through and she said we would get a call from the tech. Then when I looked at the app reviews, someone else said it was a scam. We called back to cancel as we no one had come to perform the service, and they would not allow us to do that. The listing in Yelp has now disappeared. The app now says that our job was completed which it obviously wasn't.

Phillip R.

Worst hvac company in the dmv area. They send out the brochure claiming they will come do an ac tune up. Pick your system and house apart to try to find more work and make more money the entire time. The technician was not even knowledgeable and tried to claim I had an r22 leak and my system needed to be changed. The idiot didn't even look at the name plate and realize my hvac system is 410a. This company is a huge rip off don't waste your time or buy into their bs advertisements they leave in your male box!