Premier Plumbing & Leak Detection

John B.

These guys are awesome! I had a water leak either in the slab or the main line that feeds the house with water. Lucky me, it's on my side of the meter! The crew was there when and as promised, ready to diagnose and repair the problem at hand. Shawn S. and his co-worker were professional, polite, and hardworking guys. It turned out to be a leak between the meter and the house. It was fixed quickly, with minimal expense and everything put back as it was. The single best experience I've ever had with a plumbing contractor. 5 stars isn't enough!

Miguel A.

We called about moving our water heater and they left a huge mess behind- with a portion of the exterior wall damaged and discolored due to sloppy work. They left metal pieces hanging off the wall and the concrete wall patch material dried all over the vent pipe and wall- it looks horrible. After taking two full days to get the job done initially (they didn't charge us for all the hours thank goodness) and despite numerous calls and attempts to get them to come back to remedy the problem, we have been unsuccessful at getting them to come back, return our calls, or repair the damage.

Mandolin Z.

Unfortunately I have a leak in my home. So I did some light googling and called this company. Phone was picked up very quickly and after explaining my situation the rep told me I would have a plumber at my home between 12-2 pm. Now it was about 10 am when I called so I thought wow this is some amazing service. All was going great. I will also add I cut off the water to my home so as to not make any damage worse so I was in no particular rush. I also did not ask for a 12-2 time that's what they gave me. Well 1 pm rolls around no plumber. 2 pm rolls around no plumber and no call to check in with me. So I called them just to get an update and make sure I was still on their schedule. Same rep answers the phone as this morning he apologizes says they are super busy and my home is the very next call. Well the plumbers finally show up at 4:30 pm ! Now this is something that really angers me because I spent my day off just sitting around waiting on them. Had they just told me from the beginning that they couldn't make it to my home until 4:30 I would have been fine. But instead they made a promise to me and were way off the mark. They over promised and under delivered. This all boils down to bad communication which is a shame because when the plumbers showed up the 2 guys were actually really professional and very nice. But I cannot and will not stand for a company that does not value it's customers time.

Joseph H.

AVOID PREMIER! They cost me thousands in repairs and I'm not alone. They have multiple violations , citations, and a suspension filed against them by the State Licensing Board. https://www.myfloridalicense.com/viewcomplaint.asp?SID=&licid=2772742 Premier was simply replacing a bathroom faucet and broke the pipe causing a major flood. It took hours to remove the water and the damage was significant! Two supervisors promised to send a flood mitigation team with fans and to reimburse me for the replacement flooring. It never happened! While my homeowner's insurance would cover the damages (less the $1,000 deductible) my rates would increase and I'd likely be dropped by the insurance company. Premier wouldn't even comply with the state law which requires them to provide me their insurance information. I have never before given a one star review, but this company's rating is a ZERO! Link to State Board: https://www.myfloridalicense.com/viewcomplaint.asp?SID=&licid=2772742

Kathleen W.

WE had our septic tank drained yesterday, but the washing machine still overflowed and even caused the kitchen sink to back up. A call to Premier Plumbing and an hour later Michael and Justin were here to clean out the clog between the kitchen/washer and the septic tank. Prompt, polite, and professional. Do yourself a favor and call Premier for any of your plumbing needs. And they told me they now do septic tanks also!

Jason J.

As a result of a high GRU water bill, I was requested by them to have home checked for a leak. I proceeded to call different plumbers and also read the write-ups in regards to them. Premier was rated low. Thus I stayed away from them. I also called friends and persons who knew them and I received information that I should stay away from them completely as they do shoddy work. I ended with a person from B&H plumbers by the name of Bob who said he would send a person from B&H who was a leak detector and would locate the leak. Well, imagine my surprise when the person came (and after he had checked for the leak), I discover he is from Priemer. This person who goes by the name of Sam in pride and arrogance informed me he was the best at finding leaks and that he had been doing so for 20 years. He found no leak inside my home. He proceeded to tell me the problem was with the pipe that ran from the road to the house and that he would charge me $1,800.00 to dig a hole and repair the leak in the pipe. He stated the length would be 50 feet. It was less than 30. He stated with 2 men digging, it would take a whole day to complete. Really now??? I was not about to hire Premier to do anything else in my house so I proceeded to locate a plumber who would dig the trench and check for a leak. This was done and I was charged $30.00 for the labor. No leak was found in the pipe but Sam from Priemer had assured me that was where the leak was. I didn't think so. GRU was called and they in turn replaced all the equipment that belonged to them. The leak remained thus I was still with a leak in my house which Sam from Priemer had assured me there was no leak inside the house which he stated was a good thing. Sam from Priemer was called and informed the leak had to be somewhere in the house or its foundation. This Sam had continuously maintained was not the case. However, I received a call the following day from Sam informing me he was 30 minutes away and was coming to my house and he was going to find my leak. No notification had been given me, no conversation had taken place in regards to this with me. I was merely told he was coming. This was infuriating. He should have found the leak the first time instead he continued to maintain his stance the leak was in the pipe from the road to the house. It isn't. At this point I called B&H (Bob) because that is the person who was responsible for the issue. I was dealing with him not Priemer. I requested the refund of my money so that I could hire A REAL leak detector and get the problem with the leak resolved. Bob didn't agree. I am left with much money paid out and problem not resolved because of irresponsibilites of B&H and especially Priemer. If I had listen to Sam from Priemer, I would be out even more as that is what he is about (ripping people off). Charging over $1,000.00 to dig a simple hole is ridiculous. Way high and he isn't any good at his job. Many persons have now stated this to me. B&H is just as bad so people beware of Priemer and B& H. For your well being and pocket book stay away from Priemer and B&H because they are combined with Priemer.

Delores B.

WORST COMPANY EVER! We had them come out for a leak detection and they said they located the leak, and marked the spot. Our plumbers came out the next day, and the leak was not where they said it was, or anywhere near it in fact. They dug several holes in our floor looking. We reached out to Premier and they never got back to us. After calling and calling I finally reached Brandon and asked for a refund. He said he wouldn't give us back one cent. He said they only offer a 50/50 chance of finding the leak!! Well, they sure didn't say that up front! And what nonsense. Why hire someone that says they have a 50% chance of failing??!! They also didn't mention the hidden credit card fee they added. He tried telling me that no leak detection company will guarantee they will find the leak so I called the 2 best leak detection companies(Slueth and American) and they laughed at that. They said they would never charge if they can't find it and one guarantees they will come within 18"""" So he's full of it. I wish I had used the other companies and paid attention to the bad reviews on this company, but they couldn't get out fast enough. Just beware! They don't care about anything but money, and they just leave you hanging. BAD company.

Michael D.

So far so good. Our plumber, Mike Barber, just left and it looks like he did a great job. Plus, he was super polite and friendly was providing service.

Sky A.

Called on Monday, they came out on Tuesday. Had been told by a different company we would need to repipe to the tune of $4900! For a slab leak. Randy said there was no leak at all! Very grateful for honesty. Will keep them on speed dial for any future issues!

Emily B.

I received my service 9/16/21 and it has been a little over a month since then. The same issue is happening (leaking bathtub faucet) and the guy replaced something inside and said it should be good to go. About a month later it started leaking again with the same issue, and after looking at the receipt I realize the numbers are not adding up to the number he said. Total material is $115 and labor was $180. Total came out to $395 and with the credit card fee of 3% came out to $406.85. $115 + $180 = $295 and even with tax if there is a fee, it should not be $100 more than $295. Also after my mom called the company, they told her they would stop by my apartment today and that they would call me but I have not received any call at all today and it is 8:05pm. Unless they fix the overcharge from last service and fix the leak that I wanted fixed originally, I would unfortunately not recommend. Update: we called and it's a $600 cost to fix the issue that should have been fixed last month and that's WITH the $100 discount from overcharging. Very disappointed and would definitely not recommend to anyone unless you want to be ripped off.