Premier Plumbing

Ann V.

I was looking to re-pipe my entire house and Premier's quote was one of the more competitive quotes. TJ, the plumber came and gave a thorough walk through of the property and explained to me each step of the way his assessments and what my options were which I greatly appreciated and so I chose to go with Premier for the job. Unfortunately 2 stars is for the very poor communication that followed from the front staff of the company itself. For the initial job of assessing and fixing one pipe leak, the leak was assessed but no communication from the company of when someone would be back to actually fix it despite several calls to the company and multiple messages left. I waited several hours at home and into the first night waiting for a person who did not show up. ( I had been told at the assessment that 'someone would try to make it out that evening or at the latest the next morning').
For the re-pipe job itself (a large cost and large project booked) - no communication other that booking the dates that the company would be out to do it; I was not told what time to expect the plumbers on day 1 ( I had to call to ask that myself) and no communication on what to expect onsite with the job (I recommend actively being available to move things away from walls as needed. I did this myself in anticipation of the job on my own which was fortunate because I had help to move furniture away from walls which I would not have had on the day of). The plumbers on the actual job appeared competent and were courteous and answered all of my questions during the actual work which was great. Unfortunately, while I was told there would be clean up after the job - the clean up is minimal and I found one of my personal bath towels used to clean up dirty water on the floor along with debris and drywall plaster! I would recommend that the company have their own towels and clean up materials. A house dustpan were also used and left broke and I am still missing a house broom which was not meant for plaster and drywall clean up. Overall all - technical plumbing repair and service 4 stars - ; Customer service communication and clean up post job -2 stars.

Teri S.

My hot water heater went out yesterday morning. Steve from Premier Plumbing came out this afternoon - ended up having to replace the water heater! He was so polite, knowledgeable and quick. I Highly recommend Premier!

Cam D.

Martin came out to our rental today to take a look at a broken water heater. Could not have been a nicer guy. Wore a mask the entire time due to the pandemic, which we really appreciated. In and out in 30 min. Problem completely solved. Beyond impressed. Thank you!

Leo N.

Showed up to one of our properties only to find out we had a sewage backup. Nothing would flush down the water main. Called Premier Plumbing and they sent over Wesley. Wesley new from the start what could be that main issue. He immediately deployed the snake and went to work. 15 minutes later he unclogged the main and we're back in business. I recommend these guys and will use them af

Kathryn P.

Every time I have a plumbing issue, I call Premier Plumbing. They never disappoint. The plumbing staff is knowledgeable and efficient.....very professional and polite. Wes Harris arrived early and walked through every issue I needed fixed. He was thorough and diligent. He reviewed his work with me and explained the charges on the invoice. It was a great experience. I trust Premier Plumbing.

Kiko M.

1st they came onto the property w/ booties and protected our brand new installed wood floors. Big brownie points! TJ came out and estimated the project and gave me a quote in a ""TIMELY"" fashion. Other contractors took weeks and some didn't even end up quoting such a small job but TJ had stellar follow through. Brandon knocked out the job, and even put in extra work to make sure the job was 100% thank you Primer Plumbing.

Ashley L.

I called premier plumbing to check some leaks that were reported on a previous plumbing inspection. They did a GREAT job. The plumber checked all of the leaks. He also pointed out other issues I wasn't even aware of. Very knowledgeable and very honest. If I have any plumbing issues in the future, I will definitely call Premier Plumbing.

Alexis S.

I was referred to Premier Plumbing by Clovis Plumbing for one of my water heaters that hasn't worked in months and is about 15 years old. Clovis Plumbing told me to request Martin who was a gem. He had an guess immediately about what was wrong and said the tank is a good one so it'd be wise to try to fix it rather than replace. The part was about $165 and the labor was somewhere around $235. Worth it. He even cleaned the closet that the water heater is in and explained everything. So thankful I finally called someone and they referred me here AND told me to request Martin.

Tina B.

I could not ask for a better company. They are always available to help whatever the problem. They are prompt, courteous, pleasant and handle whatever issue you may have in a timely manner. I have used this company for years and would never go anywhere else. The owner is simply the best you can find in this field. They have always gotten 5 stars from me. It's good to know there is a Plumbing Company you can trust. Thank you, thank you, thank you!!!

Loretta P.

This is a rental home. Plumber, DaJon, called once he was done and said the sewer line was cleared. We questioned if he ran into tree roots and asked how far he ran the snake, but he didn't want to tell us how long his snake was, which we found odd. We have had problems with roots at this house in the past, and when he told is he didn't find any roots we were concerned. Less than 36 hours later the toilet was plugged again. We notified Premier and were told too bad. You have to pay again. The line was never cleared properly the first time, so we called another plumber and fired Premier. They were unprofessional and rude on the phone.