Premier Comfort Services

Jeanmarie M.

Incredibly professional and courteous. I have been very impressed with their continued service!

Jose R.

The review states I am from CA. I am located in Melbourne, FL If you are getting a routine service, this is a good company for that. Service tech is very polite and personable as well as the techs. However, Read on.... We had an A/C unit go out in our condo. The condo is surrounded by a unit above us and on both sides. The only exterior wall is to the patio. Our space is less than 1700 Sq Ft. We called this company because we needed a speedy repair/service done since the A/C was completely out. The address and phone number lead us to believe Premier was in the local area, NOT. They arrived on scene late in the day. After doing some preliminary tests, they decided we needed to replace the entire system. They started the next day, replacing the wrong condenser unit. The one they removed belonged to the condo above us. He was not happy.... This company had to chase after the one they removed, from Orlando, and bring it back. The techs were wondering why they kept feeling an electrical shock when they were disconnecting it. They did not use two-way radio or cell phones to communicate. The person outside kept going in and out of the condo to pass on what he was or was not seeing. Our condo is in the center building that has 10 condo units. The upper level condos are serviced by 5-condenser units on the east end of the building while the lower units (one of ours) is serviced by the units located on the west end. The building is about 175 feet long. After the third day, they got the new unit installed but then the unit went off line. It was determined that the underground coolant lines were leaking. We were hesitant to hire this company to replace the lines, because of the problems noted above. Additionally, we learned the crew was being sent from West Palm Beach, FL and NOT from in the Viera / local area, as indicated by their address in the search for a reputable A/C company. As a result, we were given time frame of 2-3hrs when the techs would arrive. We thought this was a timeframe they would be on-site. WRONG.... It was an expected arrival time. To add to the aggravation, the crew was always late. It was after the 2-3 hour time envelope. In consideration of the above, had little confidence this company was capable of providing a realistic price and technical competence to replace a 75-80 ft copper set underground, so we sought another company, by recommendation of the condo association. The new company came out and found the heat-pump circuit to the condenser unit was not even connected! They also found another control sensor on the inside (evaporator-air handler) unit was installed in the wrong location. Did I mention Premier quoted a unit that was seriously oversized for our unit? They installed a 3-ton unit where a 2-ton would perform better. As a result the humidity levels, while bearable, are higher than they would be with the smaller unit. Premier did provide a quote for installing the new coper line set, to be just under $2,000.00. The local company that the association recommended cost a little of $900.00. A no brainer. AND they were the ones who discovered heat pump was not connected and miss-located sensor. I know this because I was on site the entire time when both companies were present and I have several years in construction management. Stay away from Premier!!! MAKE SURE, who you hire is from the local area and recommended by those in your neighborhood. Due to the time of day and urgency and the fact our tenant was without A/C, we took a chance that turned out to be a poor choice!

Sandi R.

SCAM RIPOFF I was offered a free tune up / checkup for two homes one for my home and one for my EX wife's home. We had the same tech. One unit is 1 year old the other is 2 years old. I was told at my home the capacitor was bad and he quoted me $450.00 to replace it. I knew that was too much so I called two other companies, one quoted $159 the other said from $150 to $250 both included service call parts and labor. I had the $159.00 company come out and he said the capacitor was fine so I was charged $89 for the service call and diagnosis. At my Ex wife's house the first thing he said without knowing the square footage of the home is your unit is too small you need a larger unit. Then he found in the evaporator section a small piece of foil that covers some insulation coming lose, she texted me the picture, I said he can just pull the foil over and use duct tape to keep it in place. While on speaker phone I heard him say you cant use duct tape there is a """"SPECIAL AC GLUE"""" she asked how much and he said $400 See photo for the $400 scam repair. Then he went to the compressor and came back with your unit has a BAD CAPACITOR. She told him you said the same thing to my EX husband. He got upset and yelled ARE YOU CALLING ME A LIAR. She got scared of this guy as he is a big guy with now a bad attitude. HORRIBLE RUDE RIPOFF COMPANY. I tried talking o the office but they just had excuses. He also wrote the unit is over 5 years old on a one year old unit.

Wendy S.

Jon V. came on time to give me a free estimate for what to do about my failed water heater. He first offered to fix it but together we decided that since it was nearly 20 years old it would be better to replace it. I got a second estimate later that day, but as Premier's was a little lower and I thought Jon was very professional, I went with Premier. They replaced the water heater and did some related work quickly, cleanly and professionally the next day. Thank you Premier and Jon.

Anna H.

I had a new a/c system installed this past summer and thought it was time for routine maintenance on the system.Premier Comfort Services texted and emailed me prior to a technician arriving at my home Justin was punctual and thorough. His years of experience and feedback made me comfortable. All the more reason I'm glad a chose Premier Comfort Services for my original installation

Kara M.

Very unprofessional on every level from technician to management! Every appointment I've made with company got overlooked and service technician always showed up to my house at WRONG date and time. Technician was suppose to count my air ducts and missed counting the ducts of my master bedroom somehow so tried to up-charge me on the day of service for 12 air ducts instead of 9 that was miscounted on the day of price estimating-- and tech was extremely RUDE and unapologetic about the error! The minute I questioned the miscount, he packed up and left! Tech was very rough with removal of vents to where some of the paint around vents now require retouching after vents were removed to prepare for the servicing. 1 vent actually broke in process, but although this vent was replaced, this speaks to the lack of skills and care taken by the tech to ensure my paint remained in the condition they were before. I called the company to inform management- Sofia of all my concerns. Now I'm just noticing my AC is actively leaking water after Premier's tech inspected and the company's management response is """"we are no longer servicing your address""""! BEWARE BEWARE BEWARE!!!!!!!!!!

Martin N.

Premier Comfort Services is an AMAZING a/c service company! A/C was out at my house, in July with 100 degree heat index days. Yikes! I called Premier Comfort, they fit me in that day and they had the part that went bad in my unit with them ... no wait, immediate fix! Premier Comfort Services is reliable, trustworthy and completely competent. Call them first!

Stephanie H.

The technician came out to my house and said my entire outside unit was broken and would need to be replaced. She said she would try to find the matching unit. If not, I could find it and she would install it for me. She never found the unit, I ended up having to call the manufacturer and have the unit shipped directly to me. When I called them back to have them install it, as I was previously told by their own technician, they told me that they do not install units purchased by the customer. Apparently, they want to make money on the labor and the part. I told them that the technician told me verbatim that she would come back and install the unit. They refused. I said I wanted the return of my $89 fee because the technician told me that the money would be applied to the installation. Since I am asking them to install it and they are refusing, I want my money back. The manager refused to return my money. I would never do business with this company ever again.

Charles O.

After the disasterous failure of our air conditioner in the Florida heat I called Premier Comfort for help. They came the same day and dispatched a technician Adrian Young to fix the problem. Adrien was one of the best techs I have ever dealt with. He fixed the system so it cooled the house again. Additionally he provided several options with costs for the repair.He then took a series of pictures that explained the problem in detail and sent them to me the same day. He also stayed until 11:30 at night to complete the job.He was the consumate professional and was always keeping us informed about the progress on the job. Anyone else would have left my disabled wife in the heat and completed the job the next day but not Adrian. This is a great tech and a wonderful company to deal with and they are HIGHLY RECOMMENDED.

Donna S.

I have left 3 reviews for this place. I had first left a five star review but the AC they fixed had problems less than a day later. Then they came out four more times to fix it and it didn't work so then I changed my review to a 1 star. After coming out for the 5th time they found out something they did made the compressor explode- but the owner of the company did come out because of it and he offered to either refund us everything or put in a whole new system for free so they did put in a whole new system for free and everything seems to be working great now. I appreciate their effort to make things right. Five stars