Preferred Plumbing Services

Tom E.

The preferred plumbing van was dangerously tailgating me today and when I called to complain about it I got the driver who blamed me for driving by looking in my rearview mirror. He's a menace to the road.

Steve P.

I had a few items that needed attention. Calling a plumber is never something one wants to do, but if you call this service, you can rest easy. They do quality work and very reasonable rates. He came on time, he did the work in a timely manner, and he was receptive to any questions. We even had an extra issue that needed attention, and he did that too and charged a discounted rate because he was already in the house.

Robert G.

Excellent job and service when it was needed the most. Will call them again, they were very thorough and explained the process and gave me advice for future issues. I highly recommend them.

Alioune S.

I had to leave a review for this company who just finished a service on property. Mike and his team are great and honest ! They did a great job for me and drained my sew at a very fair price . If you have any pumbling problem , please don't hesitate to call these guys !

John B.

Honest and old-fashioned professional! After the runaround from others, Mike took my call and couldn't have been more helpful and honest. He was able to explain why he didn't service my type of gas water heater (rather than coming out and trying to sell me a new one as another apparently pretty clueless fellow did). He said he could put in a new one, but said I might be able to get mine fixed satisfactorily for a lot less. He asked several questions and then recommended a way to find someone to service my problem (he told me the company that had purchased the firm that made my water heater).

David R.

Excellent service, fast response time, accurate and
reasonable rates. What more do you want in a Plumber?

Heidi S.

Called Preferred plumbing on a Sunday, first thing Monday morning they returned my call. They arranged a time for later that day, arrived when they said they would. Brian was courteous and knowledgeable, and was a very tidy worker.

I will definitely be using them again and will recommend them to anyone who needs plumbing services. They also have very fair prices, I was very happy with their service.

Christine P.

Michael and his crew are the best. If you are having problems with your village in trying to get things up to code and pass inspections, call Preferred Plumbing. They were the third plumbers we've used in trying to getting surprise violations fixed from an REO purchase (including an illegal bathroom in the basement) and they will be the last we will ever use. They came in at a lower price than we had initially anticipated, and more importantly, it is all done right, so that we are able to pass inspection the first time around. To top things off, when he gave me our final invoice, he knocked off a couple of charges - doesn't get much better than that!

Each day they were here they arrived when they said they would, they were professional and courteous and let us know what was going on (Miguel would let us know when the water was being shut off, for example) and they cleaned the job site at the end of the day.

I found Michael to be a competitive business man with a pretty straight forward attitude - from the beginning he gave me the impression that he wanted to help us get our plumbing issues fixed, but he also wanted to give us a good deal - and build a relationship for the future. You know how some people come in and do a job and you think 'oh, they obviously aren't banking on being a repeat customer business' - well, I would say the opposite is true here. That being said, now that I understand plumbing and licensing a bit more, I understand how much more qualified a guy like Michael is...the testing he had to go through for his license with the state sounds like it was more intense than the bar exam. I only wish I had understood all of that when I began my search for a plumber. And I won't hesitate to call Michael and the guys at Preferred Plumbing for our next job and you shouldn't either!
Update: We've since moved to Brookfield so now I'll have to call Michael when we get ready for plumbing changes in the new place, and I have no doubt we will be able to pass our inspections without issue once again.

Joanne J.

Preferred Plumbing is now my company of choice. I had a broken pipe that flooded my basement while I was away from home. The water for the house had to be turned off to prevent continued flooding. Preferred Plumbing worked me into their schedule quickly the next morning. The repair was not easy as there was a wall preventing full access to the pipe, which required cutting a hole in the wall. But, the repair was quick. AWESOME. They completely cleaned up the mess. Even though my work was clearly a rush job, the rate for everything was quite reasonable. I didn't give them 5 stars only because they don't take credit cards or electronic payment methods. That said, I could not be more pleased with their service, quality and value of their work.

Lauren P.

Be very careful using this company. The manager believes that it is your responsibility as a customer to ask about pricing up front, not theirs to tell you as a business. If you decide to use them, ask any questions about things that could possibly cause the cost to go up first, such as- what is the anticipated price? Will I be charged overtime? and anything else you can think of.

I called this company at 3:39 and asked Mike to send out someone to fix my backed up toilet and tub. Although he told me that it was late and he'd sent his guys home early, he said he would see what he could do. He called back a bit later and said he was sending out two guys. HE DID NOT AT ANY TIME DURING THAT CALL MENTION THAT THE COMPANY CLOSED AT FOUR AND I WOULD BE CHARGED OVERTIME. The plumbers arrived and were very professional. They rodded out my line in about an hour. They then tried to get me to have them do a further service for an extra $100. I asked how much we were at and was shocked that they were charging $415 dollars! I asked why and was told it was because I was being charged overtime. When I told them that Mike hadn't mentioned overtime, they indicated that I should call him. I did call and expressed my dismay at being charged overtime without being informed of it up front. HE REPLIED THAT I DIDN'T ASK. I expressed my belief that it was poor business to not tell customers and then blame their upset on them because they didn't ask. When I objected to this, the call cut off. I assume that he hung up on me and was further upset.

Mike did call back a bit later and claimed his phone had died and he'd just gotten it plugged in. Thankfully, he had decided he did not want an upset customer and knocked off $100, ALTHOUGH THE PLUMBERS DID NOT FINISH RODDING OUT TO THE SEWER, WHICH THEY SAID THEY ALWAYS DO IN CASES LIKE MINE. I tried again to tell Mike that the company should always tell customers about charging overtime, especially if his business closes unexpectedly early. Eventually he started insulting me stating that it was his mistake that he'd agreed to do business with me because ""I was a great actress and the only one that got anything out of this,"" implying that I had tried to defraud HIM In some way. All I ever wanted was my plumbing fixed at an honest, up front price.

Beware,
Lori