Preferred Plumbing & Drain

Amy B.

I will never call Preferred Plumbing again. My family has three rental properties and one owner occupied residence and up to this point, we had used them on all 4 properties. After the last couple of months of the company not returning phone calls, missing scheduled appointments, and not following through with fixing our plumbing problems, I cannot recommend them to anyone. Their unprofessional conduct and their lack of customer service make it impossible to get anything done. They pass off the work from one plumber to another who do not share information and thus have no record of what they have done for their customer base. They have lost a tremendous amount of business in this family. If you would like plumbing services done in an effective and efficient manner, seek out another company.

Claire L.

Called and made an appointment. Plumber did not come. We made arrangements to be home and it was very inconvenient for us. Two hours later, we received a call stating that the plumber might be able to come in the next hour. We said ok. Plumber never came and no call until 4 hours later. They then left a slew of messages to reschedule. I called them back to tell them to take me off their call list (I received 10+ phone calls over two days from them), and I was placed on hold with loud hard rock music. Very unprofessional. What a waste of time. I hung up. Don't bother with them.

Kat F.

Professional, nice and very informative. Expensive but about the same price as everybody else, they do offer a discount so actually I saved about 40 bucks. I would recommend them, they are honest. Go to there website and download the coupon.

Kim H.

Terrible service! I have had such a hard time with a kitchen faucet (the company installed a new faucet one year ago, and just had to have them replace it again!) it is ridiculous! I will not be using this company again. It is so hard getting them to communicate! Very frustrating experience, just hope this new faucet lasts more than a year.

Tiffany P.

I do not recommend Preferred Plumbing at all. I'm not giving any stars. The computer is forcing me to give them at least one star.

My first experience with them: A guy came out, looked at something that was broken, talked with me about the problem, didn't actually work on anything, and I paid $109 for that consult.

My extremely unfortunate second experience with them: The leach lines on our septic tank recently failed. I looked up the history on those lines - in 2009 Preferred Plumbing installed new leach lines (around $3000). How could the lines not be working? Why was all this water not draining out? I had a different guy come out to snake the leach line, maybe something was clogging the leach line. He snaked, said it was just dirt he was drilling into. I called Preferred Plumbing & explained the situation. They said there was a one-year warranty on those leach lines, would I like them to send out a technician? No, thank you! This other plumber guy dug up these leach lines, and what did he find? Preferred Plumbing did not put a sleeve over the leach line, so dirt poured into the holes. Also, they did not put rock down under the lines, they laid the lines in the trench of dirt. No wonder the leach line filed with dirt & became clogged a mere 4 years after installation. (It should last at least 10 years or longer.) Dirt pouring into the holes + liquid from the septic tank = mud.

I think Preferred Plumbing is a scam company. Not really sure what their deal is with their employees (these so-called ""plumbers""), but they seem to have a system where the plumbers/technicians get a percentage of what they sell, so there is motivation to recommend more and/or raise the price (get the most $ out if the customer). Something the $109-guy said to his supervisor when he called him stuck in my head as weird business practice, and this commission-based service was the conclusion I came to. Their plumbers or ""technicians"" are probably very nice, but lack experience and possibly lack certificates or education (whatever one needs to be a qualified plumber). Maybe they are apprentices, or plumbers-in-training, so are paid a low salary or paid on commission. I don't know, but that leach line job they did in 2009 was definitely substandard.

I will never use Preferred Plumbing again, and I do not recommend them.

Dawn V.

they don't deserve even one star! we were without hot water and because the service was through a home warranty company, after hours of stringing us along, called us at 9pm and said they weren't coming. thankfully my husband went to lowes and purchased the part before they closed and fixed the problem. so when you read on their website that they offer service 24/7 know that that is a lie and they won't show up!! if this is the kind of customer service this company provides i can only imagine what kind of work they do

Wednesday O.

Below is the initial day 1 review. 2 days later STILL waiting for this company to het a tech here to fix water. If I could give negative stars I would. This company is a joke.
Technician is 2 1/2 hours late so far! Not a good start to an already bad day. Was told an hour ago would be here in 15 mins. Called again and still ""on the way"". Seriously? If you can't even be on time chances are the rest will be crap as well. Just as suspected the tech turned up, spent 2 hours in our house-texting photos of the drain parts as he had never seen them before- left our family with NO water for 3 days as has to come back after getting parts. We asked if leak could be capped so water to the rest of the house could be turned on. He said he couldnt. What??? So we have to turn water on at main to do anything while hot water spews out of leak (which will eventually ruin the hot water heater - not that HE mentioned that). Pretty sure this guy has no idea what the hell he is doing. Already put a complaint in with our warranty company that sent this group in the first place. Beware! Use a different company if at all possible.

Julie J.

Great service . Got the job done in a timely manner. After waiting over an hour for a plumber , i gave them a call. Very happy with the job done.

Scooter L.

If it were possible to rate negative stars I would. I called on Monday evening and spoke to a very pleasant young man who transferred me to a scheduler, also a pleasant young man, who scheduled an appointment for Tuesday and let me know that the technician would call to confirm the time. The appointment came and went and no technician, no technician call. Then the pleasant young man called again and said ""you are not going to like this"" and then informed me that the technician would not be there. He asked if we could reschedule, being a reasonable adult I agreed and scheduled another appointment for Thursday evening. I also asked if he was certain the technician would keep this appointment. Appointment time came and went and no technician. I called and a pleasant young woman transferred me to a not so pleasant young woman who let me know that no one was coming as they were having trouble finding a technician who could work on a water heater. (really?) She asked if I would like to reschedule and I said only if you can guarantee that they will show as I have been without hot water for four days now and cold showers are getting tiresome. She said she couldn't guarantee they would find someone but we should reschedule. I declined!!!! So if you like making appointments call them, if you actually want a plumber don't.

Krystine M.

I had a clogged drain on a Sunday night. These guys came right out, gave me an estimate, and got it done. I don't know what happened with these other reviewers, but I had a pleasant experience with Preferred Plumbing & Drain, I appreciated that the guys came out late night to help us, also that they seemed to be ""good guys"" if that makes sense. They were really nice, really helpful. Reminds me of my brothers.