Preferred Plumbing & Drain

Uum R.

I am very unhappy with this company. I needed a new wax in my toilet. Me knowing nothing about plumbing I called these guys. They did answer and respond in about 1 hour. We were very happy to see them. They stole my flanch and told me I didn't have one. They charged me $700.00 to fix my toilet. How do I know they stole my flanch? A plumber told my they don't disappear. My toilet worked fine for 7 years. I had a new bathroom put in in 2012. It's 2019 and I only needed a wax replacement. They also cracked and scratched my tile floor. They also charged me extra to install my new toilet seat bought at Home Depot because I didn't want the old one. To top it off the seat was not installed properly. I don't want them back in my house. I'm so unhappy with them.

Tanya M.

I called Preffered Plumbing because I had both of my toilets backed up and needed serious help. Yandel came and fixed it! He was very knowledgeable and experienced. Very pleasant! Thank you Yandel!

Chase B.

I had problems with my toilet getting backed up. I called ppd and they sent some kid out to snake the drain and he BROKE the TOILET!!!!! This company hires people that don't know what they are doing! Worst plumbing service EVER!!!!

Ej K.

So fortunate to have Prefered Plumbing come on a Saturday night and fix a blockage that caused raw sewage to fill our tub and shower. Sylus was focused, courteous, and professional. Thanks so much!

Pamela R.

I have had Preferred Plumbing come on 3 separate occasions to fix various plumbing issues. All 3 times they came on very short notice, all were prompt, polite, explained everything and took care of the problems quickly. I will continue to call them for any plumbing issues. And while all have been good, we especially enjoyed and appreciate Jorge, Tech # 95. We will ask for him when possible in the future. He was so sweet and helpful which is very comforting when you are in the midst of an urgent situation and need help.

Chad W.

I had a water heater installed at one of the properties I own there in North Highlands. This was the company I called, since I used them once before in the past. They did a really good job, didn't make a mess and were able to fix the problem for one of our rentals. I wouldn't hesitate to calling the company again if I needed to.

Jose Ma B.

Tyler and Cyrus/Silus/Cylus. were really great, quite knowledgeable and works fast. i had a kitchen sink problem and they got to it pronto. had fun chatting with them about pipes stuff. these guys were really young and i admire young people working honestly. that's a very rare characteristic. these guys will go far. based on other reviews here with different guys. id suggest calling these two guys. kudos to the company for having them!

Marquice J.

Benjamin Williams and his partner came in to Ray Ban with a good attitude and were even kind enough to kill some roaches under our toilet while the worked on the plumbing. They were huge by the way.
Thanks guys we appreciate the good work you did for us

Teal K.

So my fiancée and I needed a plumber - badly. The main drain is clogged, causing 2 toilets, 2 sinks, and a bathtub to cough up awful stuff all at once. Since ""Preferred"" said they had the right equipment and would come out right away, we said, ""Yes, please!"" Also, once Paige arrived, I could tell my fiancé liked him because he was also a Marine.

HOWEVER, they wanted to charge $645 just to start to try to make a diagnosis...then, after Paige tried looking down the pipes with a camera, he stopped after a couple feet and said he couldn't go any further - one of his colleagues would have to come out and cut the tree roots blocking the pipe. Now the total was almost $1200! In dismay I said I'd have to contact our home warranty company. The cost was adding up quickly and we needed time to make a decision.

Long story short: I work for the prison system. I deal with criminals all the time. And, the only type of criminal I truly have issues with are those who LIE. Dishonesty does nothing but waste my time and yours. It also shows a fundamental disrespect for the person you're speaking to. You're assuming that they're too stupid to pick up on it. And you're assuming that they won't see you for what you are.

Well, Paige (and company), ""I see you.""

I had my suspicions when you were standing in my kitchen, and now I know for sure.

I hope you hear me loud and clear: I don't like liars.

The next plumber didn't run into any trouble with his camera (notably the exact same type & size you brought out), and there were ZERO tree roots blocking the line anywhere.

But the thing that bothers me most of all - more than anything, in fact - is that you used your Marine Corps background to buddy up to my fiancée. For that, I am seething.


UPDATE: I just spoke to Mike Marcas - the boss. And, as much as I hate how the last interaction went with Paige, I have a feeling that Mr. Marcas is on the up and up. In fact, he spent a good deal of time with me on the phone, even though I started out pretty mad (not a fun task, I assure you). He promised me he'd look into it, and - for what it's worth - I believe him. If he's as good a guy as he seems, this *could* end up being a 5-star review after all... Thanks again, Mr. Marcas.

Dix D.

UPDATE: My fiancée spoke with the founder/owner of the company, Mike, this afternoon; she was impressed. Now, after having heard his own concerns about Paige's handling of the situation, and his offer, I'm willing to be impressed. We shall see. Due to that phone call, my review has gone from a ""0"" to 3/5 stars--and, may go to five.

ORIGINAL: Yelp needs a ""0"" rating, truly. This plumbing company is poison.

Our sewer backed up into two sinks, two toilets and a bathtub. Paige, a (seemingly) straight-talking, (seemingly) professional U.S. Marine, arrived 45 minutes late. He opened two access caps, in the front yard. One didn't pose a problem--no more discussion about it. Into the other he ran a snake.

Paige's diagnosis was that he'd have to run his camera, and call another tech, with a ""Junior Jet"" and a root-cutting cable. He stated that he couldn't get his camera to work in our house's outlets; instead, he said that he would rent a generator, at our expense. The jet-and-cut guy was called off, by us, for ""another day."" The proposed bill: $155.00/hr. for two hours(""I'll SEE if, maybe, I can just charge you the commercial rate: $125.00 per hour.""), to run the root-cutting cable; $100.00, for the generator rental; $250.00, for ""2 hr. camera + locate;"" $370.00, for ""2 hr. Jetting,"" ""to clear sludge;"" $25.00, for a couple of ""Dye tablets;"" and, a $10.00 ""Admin fee;"" ""2 wax rings, at $12.00 each""(for having removed one toilet); ""[that thing],"" ""[this thing],"" ""toilet bolts,"" and, ""[some other thing]."" TOTAL: Pushing $1,200.00--BEFORE A DIAGNOSIS.

We called another company, Earl's. Devin(nice, honest guy) mapped the lines for the entire yard and problem. When he ran his camera(which worked just fine on our outlets), HE HAD ME WATCH WITH HIM. The pipe that Paige said was ""completely clogged with roots...maybe collapsed...could barely get the snake in there,"" had a little standing water(negative grade, part of the problem), NO SLUDGE, and NOT A SINGLE ROOT--clean as a whistle, almost pristine. Devin identified the type of pipe as Orangeburg(bitumenized wood pulp and pitch), and got his camera all the way across the yard with no problem. Had Paige's coworker run a root-cutting blade, THE PIPE WOULD HAVE SHREDDED AND COLLAPSED--requiring a replacement pipe($$$$$).

To actually diagnose, and map, and explain, Devin charged us $265.00. And, while he was performing honest work, Paige left a voicemail, doubling down on the need for ""cabling the roots""; I'm keeping that one.

Synopsis: I served in the U.S.M.C., as well. Paige shook my hand, looked me in the eye, and LIED to me. (There's a very bad word for Marines who screw over other Marines. When I think of Paige, I'll use it, because, certainly, this crook has earned it.)