Preferred Plumbing & Drain

Justin F.

I called preferred plumbing at 6 pm on a Sunday with an emergency job. Water was not flushing and backing up into my toilet and shower. I called, and within an hour, they sent out a technician, Gene. He was professional and very nice. He snaked the plumbing and found the cause approximately 90 feet down the line. A suspected root ball was blocking my plumbing and not allowing it to drain, causing the backup. It took him approximately one hour to diagnose and fix the issue. The pricing was exactly what they told me over the phone. I appreciate the fast response and the honesty. Thank you

Tony A.

Could not find handles for old two handle shower so had to update to a single handle Preferred plumbing was a little pricey but did a great job converting the shower, I would recommend this business. Oh didn't show up on time but did the job in about 3 hours.

Suanne M.

Vlad and his assistant were very professional. They arrived in a timely manner were very thorough. Both were friendly, very fast and efficient. Vlad explained the problem and the solution options. They fixed my problem easily. I would recommend this company, especially Vlad again.

Shanda D.

Requested a plumber to come out to give a quote and he showed up a day late. Once he showed up, he ended up breaking the toilet further at the water shut off valve. Do not use this company.

Jen A.

I called to set an appointment for an evaluation, and was a no show. They said they would call when someone was on the way, but never happened.

Ariel S.

I couldn't be any happier with how we were treated by Preferred Plumbing. My 90 gallon bathtub started draining into my showers and flooding the bathroom. As we cleaned up the mess, I called every plumber I could find that advertised 24 hour service. This was Saturday around 1130 pm. Preferred Plumbing was the only company I could actually get ahold of that didn't want to charge $80-100 just to show up. Brian was so nice and because it was a busy evening for them, got us scheduled for a visit at 9 am for a free estimate.

I hate having strangers in my house, but Gene was so polite and made me feel comfortable right away. He kept us in the loop about what he was doing and what he might try next. The fix was way more affordable than we expected. I have no reason to call anyone else if we have any plumbing issues in the future, and I'd request Gene specifically if possible. 10/10 on service, communication and value.

Jessica V.

Gene is Awesome! Got our water to stop leaking at work today! Very professional and courteous and communicated everything that was going on the whole time.

Jodi L.

At this moment I can only give one star. I called regarding an issue with my shower faucet. This issue required us to shut off out water, so I wanted someone to fix it ASAP. I called this company just before 8 pm. They took my information and told me a dispacher would get back to me. One hour later, the dispacher called me, told me that they only have one tech on duty who has 2 jobs before he can get to mine. It'll probably be around 1 am before he will be here. I agreed since the other 24 hour places I called could only offer me a 7 am appointment.
At 2 am, still no plumber, so I called the number to get an update. I spoke to Brian. He told me that the tech got held up at the job before mine because he went in thinking it was a residential water heater, but ended up being 2 commercial water heaters for a nursing home. He estimated it would probably be 3 or 4 am before the arrival of the tech at my house. He told me he would be checking in with the tech in approximately 20 minutes and would give me a call back.
It is now 5:01 am. No tech and no call back. Just silence.

Pat T.

I got them to come out to help with a clogged toilet. The technician showed up and didn't announce his name nor did they wore booties or any protection on their shoes. They charged me $165 for a job that took less than a minute. All the tech did was shove a snake down the toilet and said it was fixed. The next day I tested it and it still didn't flush. I called back and the representative said she will write up the work order as a recall and I shouldn't be charged again. The tech came out and shoved a snake down the toilet again and says it's working and wanted to charge me another $165 for the same issue that didn't get resolved when I paid the first time. If they had told me I was getting charged again I wouldn't have let them do any work. If I could give this place less than 1 star I would. Terrible service, terrible communication and terrible customer service. I won't ever do business with this place again.

Augustus R.

The last plumber that came from this company to fix a small error from a previous plumber did so at his own time and expense. The person who helped me with this problem was Isaac #17 and I deeply appreciate his assistance. I am a Senior Citizen and a Disabled Retired Soldier and every penny we can save is great. This company in general seems to have decent rates and their personnel get direct to business when they arrive. There work is very good and I will call them again should I need their assistance.