Preferred Plumbing & Drain

Kaylea P.

Called to have an evaluation plumber was over an hour late. Immediate quote very expensive for a simple toilet clog. Plumber was a nice man but seemed to lack experience/knowledge often called boss for reassurance. First day, he was unable to unclog the toilet because he did not bring the proper equipment. Second day showed up late as well ultimately said he needed to remove my toilet to drain it and leaves my white tile floors with black scrapes. Toilet itself was placed completely away from original quaking and damaged so will now have to replace as well. Was highly unsatisfied with the $400 services I paid for. Plumber was not able to fix anything or give any result made me believe it was a larger problem like my septic tank or pipes. Had a different company come out next morning and they were able to fix the clog within an hour.

Ronney K.

Called these guys earlier, they came out on a Saturday morning and got our problem fixed fairly quick. I was having a leak coming out of a faucet on the side of our house. I didn't know the first thing on how to fix something like this. I had tried to go to home depot to do it myself, but should have called them from the get go. They came out fast and got the problem fixed in no time. I would highly recommend Gene and the people that setup the call. I would refer them to friends.

Amy P.

Our washer valves started leaking we were unable to replace them as they were solder in. The first plumber we had out gave us an astronomical estimate. So I decided to use yelp.
I put in a request on yelp and Gene with preferred plumbing was first to respond and was here within 30 min
Gave a free estimate which we thought was very reasonable and had the job done with in a hour. Highly recommend Preferred Plumbing.

PB02 S.

First off no issue with the rep that does the follow ups or scheduling.

That being said I reached via Yelp for a small leak under a sink. The rep called same day and said they could get someone out tomorrow and get the job done. I told her I wanted an estimate first because I don't want to commit to pay if it is something ridiculous cost. She hesitated and said she would be right back. After about 5 mins on hold she comes back and says ok someone will come out tomorrow and give me an estimate and then if I approve the work they can do the repair. I was like perfect, even worked with them on whatever time worked best for them.

Next morning same lady calls me to tell me so it will be $495.00! I said wait how do you know that without seeing it. Some guy in the back goes we are just gonna replace the faucet so that's how much it will be and she repeats that to me. I was like wait what? you guys are going to charge me almost $500 bucks without knowing what is wrong??? The guy in the back said it's the faucet or the basket either was same price! I told her no and to cancel the request.

Whoever the business manager is for this business can you please do everyone a favor and remove ""free estimates"" from anything associated with your business. Obviously I would pay if you came out showed me what was wrong and what needed to be replaced but for you to give me an estimate just so you don't have to come out is a scam. Never will I do business with you! Thanks for wasting my time!

Justin F.

I called preferred plumbing at 6 pm on a Sunday with an emergency job. Water was not flushing and backing up into my toilet and shower. I called, and within an hour, they sent out a technician, Gene. He was professional and very nice. He snaked the plumbing and found the cause approximately 90 feet down the line. A suspected root ball was blocking my plumbing and not allowing it to drain, causing the backup. It took him approximately one hour to diagnose and fix the issue. The pricing was exactly what they told me over the phone. I appreciate the fast response and the honesty. Thank you

Tony A.

Could not find handles for old two handle shower so had to update to a single handle Preferred plumbing was a little pricey but did a great job converting the shower, I would recommend this business. Oh didn't show up on time but did the job in about 3 hours.

Suanne M.

Vlad and his assistant were very professional. They arrived in a timely manner were very thorough. Both were friendly, very fast and efficient. Vlad explained the problem and the solution options. They fixed my problem easily. I would recommend this company, especially Vlad again.

Shanda D.

Requested a plumber to come out to give a quote and he showed up a day late. Once he showed up, he ended up breaking the toilet further at the water shut off valve. Do not use this company.

Jen A.

I called to set an appointment for an evaluation, and was a no show. They said they would call when someone was on the way, but never happened.

Ariel S.

I couldn't be any happier with how we were treated by Preferred Plumbing. My 90 gallon bathtub started draining into my showers and flooding the bathroom. As we cleaned up the mess, I called every plumber I could find that advertised 24 hour service. This was Saturday around 1130 pm. Preferred Plumbing was the only company I could actually get ahold of that didn't want to charge $80-100 just to show up. Brian was so nice and because it was a busy evening for them, got us scheduled for a visit at 9 am for a free estimate.

I hate having strangers in my house, but Gene was so polite and made me feel comfortable right away. He kept us in the loop about what he was doing and what he might try next. The fix was way more affordable than we expected. I have no reason to call anyone else if we have any plumbing issues in the future, and I'd request Gene specifically if possible. 10/10 on service, communication and value.