Preferred Plumbing & Drain

Monika H.

The executive director of the company Ronnie personally called me up to apologize about missing the appointment. I was very surprised and impressed; furthermore, I never like to leave any business bad review because I know how hard it is to run a business. Ronnie assured me he will makes it right and will send out Seth, his service manager, to take care of my leak repairs the next day. Seth and his partner arrived on time today, in which both were very friendly and knowledgeable. Thank you so much for fixing our water leaks, we really appreciate it and will call you for all of our future plumbing needs.

Aleina D.

James and Henry did an exceptional job with fixing my store at Petco Redwood City. The two gentlemen were very polite and well mannered. These two were punctual, and they did a thorough job, and came in wearing masks, taking safety all the way through to the end. They were very informative and helpful at making me understand what the problems were and how to prevent a block from happening again. I HIGHLY RECOMMEND!! Whether you're having issues in your private home or your business they're great for both!!

Kimberly M.

James is awesome! He fixed the employee restrooms at my job in a super quickly manner. He was very polite and did a great job. Thank you!

Val J.

James provided excellent service !! He came in and went straight to work and communicated his findings upon checking out the area!! He also resolved the headache of an issue we had! Thank you James!!!

Dj L.

Very rude receptionist from my initial call. Not open to answering questions and will talk over you constantly.

Paula G.

Came home early this morning from an ER trip to our water heater leaking out from the top. :( Just great. Another first world battle during COVID! I remembered my cousin referred me to Preferred Plumbing & Drain so I called the first number I found on Yelp. Britney was friendly, took all my information & told me to get some rest and someone would be on their way soon enough. Took a couple hours nap, woke up thinking it was all a dream but then I received a call from Darren saying Seth & Ronnie were on their way. 15 minutes later, they arrived & found that our 18 year old heater had an internal leak & was done for. They gave me some options of which kind of water heater I could replace it with and I decided to go with the same brand, no questions asked. They left and about an hour later, came back, uninstalled our old water heater & installed the new one with new parts & lines. Darren went ahead & finished the transaction over the phone and now we have running hot water again! Yay! Thank you Preferred Plumbing, Britney, Darren, Seth & Ronnie. We really appreciate you guys during these unprecedented times.

Monikka O.

These guys are in high demand and I understand why. I thought I was going to get an estimate and have to wait a day or so for them to schedule an appointment but NOOOO! They came PREPARED and at a price that was extremely fair. They not only fixed my issue the day of the ""estimate"" they also handled my last minute ""add-ons"". They were honest and very accommodating. I'm sooooo happy with the work and price. They will definitely be my plumbers from here on out.

Cyran M.

I called because of a plumbing concern. Paul was put on the line and I explained my situation. He is knowledgeable and with an explanation of his reasoning, assured me that the situation sounded like it wasn't an issue. I felt like he was right but wanted the peace of mind of an inspection. Michael Rivera Tech17 arrived on the same day. He is personable, respectful of my property and explained all he was doing. It wasn't a pleasant task because he had to crawl under the house in a small crawl space. He showed me pictures of everything and made some recommendations for future work. Everything was okay as Paul already knew. It was worth the money for me to feel comfortable that there were no leaks. I will always call Preferred Plumbing for any issues. Their customer service is excellent!

Marcy L.

5 stars will not be enough for this company. During COVID-19 pandemic we are all used to seeing poor or below standard customer service and we accept it as our new norm. Well, that doesn't apply to the team from Preferred Plumbing & Drain. From my initial call for help at 6:20pm ( after sitting on my home warranties customer services queue for over an hour) I decided to reach out to other plumbers and see who I can get out to our duplex in Fremont. Our tenants both started experiencing water backing up from their sinks, toilets and shower with very low water flow. After being turned down by a dozen plumbers stating they have nobody available due to the pandemic, I landed my plumbing hero's at this company ( Preferred plumbing & Drain). Brittany took the call and assured me that they will get us the much needed same day service. She listened very carefully, asked a lot of questions and then gave me realistic timelines. She then mentioned that dispatch would contact me with-in 15 minutes to schedule a plumber to come out. To my surprise, in 10 minutes, Alberto contacted me and again another compassionate person ( Alberto) assured me that he will make as many calls to all of his plumbers to see who can go out there and if he had to pull them out of bed he would. By now it was almost 7:00pm, at 8:00pm walks in the hero Marcos! He immediately diagnosed the issue as a mainline back-up and rolled up his sleeves a d went to work and by 8:45pm he was unrolling his sleeves and leaving my property with his warm greetings after making sure all was resolved. Throughout the entire process Alberto kept in contact and provided me with constant updates and world class professionalism. Even after sitting on the home warranty companies phone queue for 3 hours, just to get a person on the other line telling me that I was transferred to the wrong department and nobody could help me until the next day. Just imagine if I hadn't called Preferred Plumbing & Drain, I would have been left abandoned by my home warranty company who I've paid nearly $700 a year to be there for me during these times. Oh did I mention their service fees was simply incredible and less then half the price of other plumbers who quoted me. Do yourself a huge favor and add this company to your contacts on all your devices. Tell your family, friends, CO-workers that this company and team REALLY care about your emergencies. Realtors, add this company to your list for your clients, they will make you shine! My husband and I are Realtors and they are now our ONLY company of choice. Both our tenants and us as owners couldn't be more appreciative of such exceptional service by this company. COVID-19 has moved this company in the opposite direction as their competitors, the direction of flawless service. Thank you Brittany, Alberto and Marcos. The dynamic trio indeed!
Respectfully,
Marcy Leyva
Corcoran Global Living

Ellen I.

Called them to repair our shower that won't shut off. They were very responsive and they were able to send someone to us within the same day. Technician Marco was very good and polite and wore a mask the entire time he was doing the repair, and wore shoe covers as well. We will definitely definitely hire them again for future plumbing needs!