Preferred Home Services

Jamie S.

We had called a different plumbing company for a leak from our water heater. Over the phone I was told it would either be a valve ($375) or we needed a new water heater ($1,950). When the plumber arrived no diagnostics were performed and the valve was replaced. The water heater still leaked. I called the company and was told I needed a new water heater. They would give me 10% off the $1,950 quoted. Thankfully I called Preferred Home Services! Diagnostics were done. They found our water pressure was extremely high. They replaced the expansion tank and the PRV at the street. No leaks! If I had gone with the previous company I would have still needed the expansion tank and PRV replaced on top of a new water heater. I recommend them and would use again. I'm confident if something fails, they would stand behind their work.

Sam C.

Very nice, clean and knowledgeable plumber Service was professional from start to finish. Everything was throughly checked and explained to us. Options were also provided. Great experience!

Jennie Y.

I called for pipe leak repair. The leak was in the pipe connected to the outside hose bib. I call for a technician to come out. The office personel were very friendly and professional. They had a technician out within an hour of calling. When the tech arrived he looked at the hose bib, did not touch anything, he did not go under my house to even determine where the leak was coming from. He gave me 3 quotes. 1.Replace the hose bib and pipe, disconnect and have no hose bib at all or disconnect and install another one in a different location. He gave me a price range of $363-$691 depending which option I choose. Thankfully, I called a different company they came out went under my house located the leak and quoted me $175 to repair the pipe and replace the hose bib.

N T.

Will Never use this company again! Had a new Hvac installed. Cost a fortune! Told me I would have a free year of Maintenance. One month later I noticed they billed my credit card for this free(??) service. I called them about it so they removed the charge! Seven months after the installation the new unit wasn't working correctly, so I called them and they told me i would be charged for the repair!! I raised Cain with them and they backed down but my unit still doesn't work well! I am an 80 year old widow and i feel like I was taken advantage of!!!

B B.

Called for water a leak. It was a 3 hour job and the parts would have cost around $10. They gave me an estimate of $2500. That is a labor cost of $825 an hour. Standard rate for a plumber is around $100 to $150 an hour. Sorry but I don't trust this company.

Stephanie W.

Decided to give this new business a try for a leak in ceiling I had coming from my upstairs bathroom onto counter of my downstairs bathroom sink. The technician arrived close to the time that the dispatcher told me, so I'll still consider it on time. The technician was friendly and professional. He quickly diagnosed the issue and he was able to resolve it in a fair amount of time. He cleaned up a after himself and disposed of trash. He explained the repair process and pricing thoroughly and even offered me a membership that would save me 15% off services plus other annual checks on HVAC, etc which I declined at this time. They will be offering electrical services in the near future and I will definitely use this company again.

Brooke M.

They did an excellent job on our clogged up sink. Chris Gibbs was quick and thorough with the job they had to do. I'm very please with the work they performed. Thank you for your service. I will choose preferred home service in the future. Thanx again!!

Craig R.

We had them come out and give a quote along with other local HVAC providers. The salesman seemed knowledgeable, explained the offer in detail but just pushy on getting the job. After we got all 8 quotes we decided to go with a small family owned, reputable and knowledgeable HVAC company. Always get multiple quotes and don't be pressured by """"this offer is only valid for a few days""""! We learned a lot from the people that came to quote and easily choose the Right climate company for our home!

Margaret W F.

We had Chris Davis come out shortly after we moved in to the home for an AC inspection and adding a few upgrades to our unit. We had been getting an error that turned out to be due to wiring in the attic not being set and capped properly. He spent quite a bit of time in our attic fixing all the wires instead of just the one causing the lose connection and subsequent error. 1 year later and everything is running smoothly. We've had no issues since their visit. We are very appreciative of his professionalism, quality work, and the company. Their employees made the process easy.

Hyaci P.

Service and professionalism was great The technician was very helpful we didn't get the discount rate $58 was told that needed to add additional charge which costed $260.00 wasn't prepared to pay that amount we had to adjust our other bills to make the payment. We needed our AC unit repaired before spring just had purchased hour until in 2020 and replaced the inside wall unit that adjusts by cellphone . But it was repaired and we are prepared for any weather situation. How can I make you smile