Preferred Home Services

Some O.

My neighbor was using their services and their trucks were blocking my driveway. I told the guy that he couldn't block my driveaway so he moved his truck. I return home and pull into my driveway and no sooner as I open my car door to get out of my car their driver pull up behind me and block my driveway. I told the guy that he couldn't block my driveway and he said it would only be 5 minutes, I said 'no'. I know that 5 minutes will turn into 1 hour easily. Then guy number two walks up behind me and stands in front and says, """"Did you hear what he said, it'll only be 5 minutes?"""". I turned to him and asked, """"Did you hear what I said...don't block my driveway."""" I proceeded to tell him that it's illegal to block a homeowner's driveway and I can have their truck towed and or ticketed. To make a long story short these guys were rude and hostile. Blocking someone's driveway is inconsiderate, especially if the person's profession requires them to be on-call ( nurse, doctor etc.) and they have to leave at a moments notice. I would not hire a company like this and have these types of people in my home.

Stacey M.

It was 98° in my house!! I highly recommend Shawn Tomkins, service, repair gentleman. Extremely polite, very courteous & extremely thorough, We had a different service guy from this company come out on 7/3 & he was in and out of my house within 45 minutes. He got our AC to finally blow cold air. Less than 24 hours later the AC was reading 98° again! We called Preferred, Home, Services, and they sent out service representative, Shawn Tomkins. He came out on Fourth of July, he took his time & was here from 10 AM-1:45 PM. He was extremely thorough & found issues that the other servicemen did not. Highly recommend asking for Shawn Tomkins!!

Marilyn F.

We want to thank Johnny for his fast and efficient help today with the installation of a new faucet! And EJ for his honest Opinion on the AC situation. We have an usable room and he confirmed that for us as well provided some options. We greatly appreciate Preferred and their quick response today. We would highly recommend and will call upon you again! Thank you!

Nancy C.

Will Never use this company again! Had a new Hvac installed. Cost a fortune! Told me I would have a free year of Maintenance. One month later I noticed they billed my credit card for this free(??) service. I called them about it so they removed the charge! Seven months after the installation the new unit wasn't working correctly, so I called them and they told me i would be charged for the repair!! I raised Cain with them and they backed down but my unit still doesn't work well! I am an 80 year old widow and i feel like I was taken advantage of!!!

Jon J.

Needed to replace and old child height toilet, not working very well. So, best option was a new replacement. I like to take care of most things myself, if I feel I'll do the job, like it needs to be done, done toilet installs before, it sometimes can go so very wrong once you get under it. So, I called Preferred, they send Johnny Galivan very well mannered and knowledgeable, Tech. He gave me all options, from just a fix to two or three replacement, ideals. Came need day and did the install, was fast, works great, great clean up, and he even did a few small things that needed to be done in two other bathrooms, for no charge, yea I know, right....just shows he's a fare Tech. Ask for Johnny...you won't be sorry, promise.

Brenda L.

They did an excellent job on our clogged up sink. Chris Gibbs was quick and thorough with the job they had to do. I'm very please with the work they performed. Thank you for your service. I will choose preferred home service in the future. Thanx again!!

Craig P.

Called for water a leak. It was a 3 hour job and the parts would have cost around $10. They gave me an estimate of $2500. That is a labor cost of $825 an hour. Standard rate for a plumber is around $100 to $150 an hour. Sorry but I don't trust this company.

Diane S.

They are knowledgeable and keep appointments. I like that you always know when they are on the way. They have done several repairs for us and most recently a new HVAC system. They did a thorough job. They are a bit pricey but jobs are done well.

Tammy H.

I called for pipe leak repair. The leak was in the pipe connected to the outside hose bib. I call for a technician to come out. The office personel were very friendly and professional. They had a technician out within an hour of calling. When the tech arrived he looked at the hose bib, did not touch anything, he did not go under my house to even determine where the leak was coming from. He gave me 3 quotes. 1.Replace the hose bib and pipe, disconnect and have no hose bib at all or disconnect and install another one in a different location. He gave me a price range of $363-$691 depending which option I choose. Thankfully, I called a different company they came out went under my house located the leak and quoted me $175 to repair the pipe and replace the hose bib.

Lisa T.

Zero. This is a 2nd/3rd party referral service. Septic backed up and needed pump out on a Saturday. Specifically asked if this was a referral service and was told no. Technician arrives and tells me the tank needs to be pumped. No duh! Gives an estimate for a $1000 and some other company they give the referral to will be in touch on Monday. Complete rip off charged me $60 and did absolutely nothing!!!