Precision Plumbing & Heating

Larry W.

The owner reached out to me via a very nice letter and a refund check for that service. I was hesitant to call him since I was not sure I wanted to keep rehashing these two disappointing experiences and thought I would get dismissed again. I spoke with him and he was genuinely concerned about my experience. He also was disappointed and very much wanted the opportunity to try to make things right and check to make sure everything was as it should be after Robin left. We were not in town and definitely not comfortable with anyone coming back to the house when we were not there, if at all. I thanked him for reaching out, for refunding our service (which was totally not needed since we actually did get a service done) and for openly listening to me, which I felt I did not receive from Jeff. I thought that was the end of it.

However, because of the owner going above and beyond to try to make the disappointing services last year right and our previous years of satisfied service, my husband wanted to use Precision again to continue our efforts from last year to try to get rid of the water softener beads McCardell Culligan flooded into our water system which clogged the pipes and essentially shut off the water to every sink, toilet, shower and other water line when they installed the water softener backwards and could not come out to inspect the situation for several days despite knowing I had no water. My husband returned in June and found Robin left our home as he found it, except for dirty cups. He booked an appointment to again have our lines blown, hot water heater thoroughly flushed and screens cleaned, which McCardell agreed to reimburse us for. He was side by side with the two plumbers from Precision. He was thrilled to let me know they did everything he asked for without rushing though and trying to leave early and felt Precision's service was back to what we had received in prior years.

Because there were so many beads released into our water system, the thorough flushing and blowing out of our lines (again) still has not gotten rid of them. The beads once again worked their way into the shower diverter so we only had cold water showers and also worked their way into a tub spout so it no longer stopped running once the shower was on. We had Precision out for those issues and to replace a failed gasket on a sink that failed prematurely from all of the blowing of the lines and cleaning of the sink screens for the beads. Since my husband was gone, we had a very good friend meet up with Precision. He also reported a very professional experience as well.

The owner really took my experiences to heart and coupled with the service experiences, it is going a long way to restore my faith in Precision. I am still not at the point to where I would want to have any one in our home without someone being here yet. We are hopeful that may come back too.

Nancy M.

The guys showed up on time and went right to work. We had a problem with an upstairs toilet that was leaking through our ceiling. Another plumbing company had failed to see and fix the problem. The Precision Plumbing men carefully listened to when the toilet leaked and after pulling the toilet found exactly where the problem was. They fixed it and cleaned up nicely after they were done. We were very happy!

Deborah G.

Work was acceptable and they showed up promptly but be prepared to pay an additional 30% on parts on the weekend or after hours.

Nancy M.

Jeff Manker and his team at Precision are awesome! We learned our tenant had no heat after hours. Jeff and one of his service techs, Mike, both responded to my voicemails after 9 PM, and helped us determine a plan of action. Thanks guys for responding to my calls!

Mae A.

Review Update: We have since received a lovely apology letter from the owner who assured that this has been addressed. Thank you so much for listening and addressing our concerns. We will definitely give Precision another try for services in the future.

Cindy H.

Excellent...sales rep gave us thorough explanations of our options...installation actually done on the day promised...installer, Paul, outstanding... we have a new air conditioner at a reasonable price! No reservations in recommending this company!

Lisa M.

Update: 5/23/2018 Matt from Precision called to schedule an appointment for an estimate.
Even Bob the owner called. I have updated my review from 1 star to 4 stars. Once they perform the job I know the my review will change to 5 stars. Thank you Precision Plumbing.

Lisa M.

This company is excellent. Their customer service on the phone and in person is very professional. My furnace quit in the middle of February and they fixed it fast for a fair price. I highly recommend them.

Terri G.

We received great service from Precision Plumbing. We called one evening and they were there the next day. They called in advance to tell me the plumber was running late which was nice because that then enabled me to make plans for the afternoon instead of sitting around and waiting. The plumber, Robin, also called when he was about 15 minutes away which was also a nice touch! He was a great guy who really knew his stuff (and it didn't hurt that the problem was much easier to fix than we had anticipated!)

Mrs. C.

I called Precision to get an estimate on putting a hot water heater in. Terry came to give me the estimate. He took two measurements and left. I had questions as to where the hot water heater should be placed out of two locations. Terry gave me an estimate for one location. The estimate was for $2600. This is $900 more than three other estimates I have received. The estimate had a description of the work, basically, ""install hot water heater"" and the $2600 total. I told Terry of the big difference in estimates and asked if he could break down the work. He said no, his company does not do that. I told Terry that I should at least know how much I am being charged for the hot water heater so that I can better judge the other estimates. Terry said no.
I find it suspicious when a company cannot do business with transparency. Terry said that this is how they do all of their jobs because they sell systems. Terry should be familiar with most estimates being parts and labor. He should have explained that there would be no break down before coming to my business to give me an ""estimate"". It's ok if you want to try to forge a different way to do business, but you need to let people in on it first. My time was completely wasted.