Precision Plumbing Heating Cooling & Electrical

Larry A.

I called Precision to have them look for a water leak in our home. Because this is part of an insurance claim, the insurance company has asked to have the work order broken out into charges to discover and pin point the leak and actual repair charges once the source of the leak has been identified. Well I was told by the person on the phone that they can not breakout the invoice! I was shocked, how can a company that has been in business for 30 years not able to figure out a way to do that. I'm sure this is not unique as far as requests go! I'm hoping their response has everything to do with the person answering the phone and not management.
I do not recommend them to anyone that has an insurance claim!!!

J G.

Update: I received a refund check today for what I paid my A/C company for a nitrogen pressure test. While this closes the issue, I would feel better if Precision would have contacted me and apologized, and not have taken 2 weeks and required a follow-up prodding by the resident for whom they were doing the repairs for on their unit.

At this time I consider the matter closed, and I upgraded them 1 star because they sent the refund check.

Kerry K.

We had two jobs. Job one was to remove the old kitchen faucet and replace with a brand new one, which we supplied. Job two was to remove and replace the bathroom faucet set (two handles and faucet). This time the plumber was supplying the faucet set.

The plumber said he needed to work out the price. We waiting what felt like nearly half an hour for him to return. When he presented his pricing, we were nearly in shock. $710 for job 1 and $1,100 for job 2.

Since then we have received an estimate from another plumber for job 1 - $225.

Unbelievable.

Greg S.

$7700 bid to replace a $1495 water tank?

We had a Triangle Tube Phase III Advanced Thermal 60 gallon tank model #HL-60 fail. Precision sent someone out to look at it. They confirmed it needs a replacement. Then left a proposal for $7700. The proposal had no itemization for parts vs. labor. When I called, they said they just quote the job and do not itemize.

Quick research online. The tank they were recommending is a Superstor Ultra Stainless tank model number SSU-60. The retail cost of the tank is $1495.

So that's $6105 in labor to replace a tank? No wonder they don't want to itemize.

Beware of this operation. Its a scam.

Tyler L.

This company is not cheap, but you get what you pay for with workmanship. We have had various master electricians and master plumbers from this company out to our home for a variety of issues over the past year. Every job was fixed promptly and correctly the first time, without having to have them come back and fix their own work.

Randy (electrician) is seriously amazing. What a great guy and master electrician!

John B.

Had this company out to look at a kitchen faucet that was leaking. The first guy they sent could not find the problem. I thought maybe the faucet could have been defective so I bought a new one and had them out again. This second guy stopped the leak for the time being, but I was not sure it would hold so I asked him much to install the new faucet I had already purchased - he said $400.00. Obviously, I declined that generous offer! Then he proceeded to tell me that I needed a new water heater to the tune of $3500.00. I paid him for the service call and asked him to leave. I was insulted by both of these quotes and arrogance of the plumber. I won't be calling them back anytime soon!

Nicole R.

Their plumber techs spent 5 minutes here and gave us an extremely overpriced quote (2x as much as another plumber whose quote was not very low to begin with). Their electricians canceled the night before our appointment. Said they absolutely could not come out even for 5 minutes to provide a quote. This is despite being scheduled for over a week and it being just 24 hours before our inspection objection deadline.

Now we are unable to provide a quote to back up our objection to seller. Precision knew about this deadline all along and when we asked what we're supposed to do now, they said, ""I don't know. Sorry"".

They didn't return a subsequent phone call either.

These guys clearly have more work than they can handle.

Frank H.

Pay attention to the reviews that use words like 'predatory' and 'rip-off' - we were in some monthly service plan that offered ""15%"" and free inspections. In other words, we were paying them monthly to come out and make sales calls. They told us we needed to replace furnace igniters several years ago, although they are still igniting. They also quoted water heater replacement that, when we had it done by an honest plumber, cost us 40% of the Precision quote. And that's after 15%. When we cancelled the ""service"" plan, it took multiple phone calls and a BBB complaint. Stay away.

Truman L.

Faucet control for our kitchen sink was leaking through the assembly and it was not obvious on how, if any way, to get into the mechanism. The house is 5 years old so my thoughts were it was just something loose, but i could find it. Online searches basically indicated that you cannot get into the faucet so I figured I would call a plumber before I go out to replace the unit. What a mistake. The tech was very professional an nice, but the BS about a new faucet costing about a $1,000 and a rebuild could be as much as $750 is total none sense. He must of thought I just fell off the imbecile pumpkin truck and have no clue what things cost. The faucet we were trying to fix is a Moen and I looked online at a really nice Kohler for $249. Anyway, the tech took part of the handle apart and all that was needed was to tighten the main nut, issue solved. He continued on about how this is only temporary and it will fail again; yeah in 40 years. Took him 10 minutes and cost me the basic service fee of $179, yikes. I get that you have to cover your costs but if the call is less than a half hour, charge me for the drive time out and back plus a flat service fee.

Valuable lesson learned. Am a bit embarrassed since I am very mechanically inclined and it's irritating how in this day and age plumbers still get paid as if they are doctors. Next time, ask about what the cost will be if it's a simple fix that only takes 15 minutes. I'm sure there are plumbers out there that would not of charged me $179 for 10 minutes; no exaggeration.

Mateo G.

Just got off the phone with Noel.
Wow, these guys are dense.
Me: hi I need a plumber to come out to replace a sink/garbage disposer. I already bought the unit at Home Depot.
Noel: it's $29 for plumber to come out and give quote, the $29 can be put towards service if you decide to go forward.
Me: Can't you just tell me what it cost for the simple job requested. It's not a mystery what needs to be done. Can't you call your plumber to ask what he wants to charge to replace a disposal unit. It's a very simple job
Noel: what's your address ... blah blah blah .. plumber will come out and give you a quote and will be charged the $29...
me: CLICK!!!

Just told you I don't want to meet for a quote and be charged a fee.
No wonder you guys are three stars only on yelp