Precision Plumbing & Heating

D C.

All I can say is that this company used to be good in the beginning. However, when they got bigger & bigger, the quality of service really went downhill. Now, they refuse to troubleshoot repairs. We had a few minor plumbing problems, but two different Precision technicians said they could not be repaired, telling us we had to replace with all new sets of fixtures, costing thousands of dollars in fixtures & labor. This had become a pattern with this company so we decided to call another plumber to get a second opinion. Guess what - the Precision technicians had lied. The issues were solved with the installation of a couple of small parts that cost around $25 ea. Precision also sent an unqualified heating specialist to perform a plumbing repair for a friend, which they said nearly cost them the loss of an expensive appliance. Much better plumbers out there.

Mike D.

Had another plumber come out to help troubleshoot our water heater. I should have realized I made a mistake when the first plumber said came to inspect, charged me 500 bucks and then told me that if I wanted a real inspection I should call an HVAC specialist????? Called precision and they sent Mark who simplified the issue and resolved our issues within about 30 minutes. He did the ol knock this, scratch that and rub over here and he sweet talked out water heater into working again. He gave us lots of tips and called me an idiot for not servicing my heater (he really didn't but he simplified the issue so much that I understood the problem and kicked myself). Anyways, these cats are good, friendly and think about their customers.

joanna h.

Before this weekend we would of given them 5 stars. But now we are Very disappointed that they do not have an emergency line. All plumbers should have an emergency contact. We purchased a tankless water heater 12/28/21. Since we have had it we had problems. They did come out and fix it luckily it was during a weekday a couple of months ago. Keep in mind we didn't buy a cheap water heater. It was around 7 k. This weekend it wasn't working. I called their number won't be in until July 5. No emergency number. Luckily I was able to get it resolved without their assistance. If we would have had a call a different plumbing company on an emergency basis on the weekend we would had to eat the cost of the repair because precision had no emergency contact. Please be courteous to your customers and Provide them an emergency contact number. Nothing like not having hot water on a 3 day weekend when the water heater is just over 6 months old. I don't find this acceptable. I have been in real estate and property management over 20 years. I really wish I had done more research before purchasing a water heater when if you have a problem when they are closed you are just out of luck with zero support. Very disappointing.

Ronald C.

I've used them many times in the past for flushing my tankless water heater (which never included a trip charge). Imagine my surprise when I had them replace the thermal regulator cartridge on my shower and was charged $360 (3 hours) which included a 1/2 hour round-trip charge. They estimated it would take about an hour (never mentioning the trip charge). After seeing what actually needed to be done, it was a reasonable estimate. The problem was that the plumber really didn't know how to do the job. In fact, I had to print the assembly instructions for him. Sorry, I can no longer recommend Precision Plumbing.

T.J. K.

My sewage line was backed up and I needed immediate assistance and they were there pronto! They did a fabulous job. The company was highly recommended to me by a service professional, and I pass the recommendation on!

Joseph F.

Mark is awesome. He did the annual service on my Rinnai tankless water heater. Will use them again for any future plumbing & heating services. Highly recommended!

Ron J.

As good as it gets! I've done a lot of business with heating and plumbing companies across the U.S. as I moved from place to place. Very happily surprised by the responsiveness and solution focus of employees with this company from the person who answers the phone to the technician who shows up to do the job. No drama or hidden agendas, just straight-forward customer service with a sense of ownership in what they do. This is your company for plumbing requirements if you need it done right now and you need it done right!

Ronald C.

Great company to deal with. Pleasant office staff. They installed a dishwasher for us. The plumber showed up on time and covered all the details. He was polite, went about his work neatly, and ran a test cycle to be sure it was working properly. The cost was very reasonable. We would use this company again without hesitation.

Ant A.

This company is awesome to work with; good customer service, good price and showed up on time! Mark replaced my shower water valve, fixed my furnace and assisted with my new smart thermostat. Great guy!!

John C.

I've not dealt with Precision Plumbing before my Navien tankless hot water heater stopped working recently. I found them through the manufacturer's web page of recommended local service providers. Of the five listed within 25 miles, only two had been certified as fully trained by the manufacturer, the others having less training. The second fully trained outfit never returned my phone calls and email. My experience with Precision was excellent. Trish answers the phone quickly every time I've called. and she quickly got me scheduled with Mark for a repair call on my Navien unit. Simply that experience alone gets them at least three stars because most of the other companies I called either didn't answer or return calls/email. Mark showed up on time and proved to be very experienced with Navien heaters (if you've opened one up, they appear as complex as a new car's engine so I recommend having someone fully trained fix it). My overall impression of Precision Plumbing is that they are professional, courteous, clean(!), extremely competent and on time. I'll call on them in the future for Navien's recommended annual servicing.