Precision Plumbing & Contracting

Sandi E.

The response time when we called was excellent. Appointment was set up quickly. Work was done exceedingly well and efficiently by Blake. I would definitely recommend Precision Plumbing to anyone at any time.

Mr. W.

We had another plumbing emergency (don't get me started). I spoke to Jamie over the phone. She was very responsive and set everything up quickly. She said the tech would be at my house around noon. He showed up at 12:00pm. Work was done exactly as expected. Troubleshooting complete and we were good to go. I highly recommend Precision Plumbing!

Mark L.

Precision Plumbing installed a salt free water softener for me. The office called me letting me know when the plumber will arrive. The plumber was courteous and did a perfect job consulting me about how I would like the tank and filter positioned. He spent time leveling and securing it. The softener is adjacent to my water heater and he noticed a gas smell which I verified. I had him replace the gas hose. He was done in an hour and a half. I didn't mention how he helped me remove my old salt water softener. They just became my plumber!

Jennifer G.

I have to say this company is great. I called frantically on Monday and spoke with Christine regarding my water heater that decided to stop working on me over the weekend. She had me send her photos and all the details of my existing water heater so she could get some numbers put together for repairs and replacement. She called me back with all the information and I decided it would be best to just replace it. She was able to have a technician out the next day with a new water heater. Keelen our technician was extremely professional, friendly and informative. I would highly recommend this company.

Jennifer Y.

After having several issues with our toilet clogging, we did a camera inspection to determine we had a broken cast iron pipe. We got quoted a price from one plumber and Precision beat the price by a significant amount. Christine was wonderful to deal with. Ron was so nice to talk to. Christine made sure we knew about potential problems that could arise once the digging began. We did run into an issue, but Precision did everything they could to solve it, including planning to come out on a Saturday. Thankfully they were able to come back a day earlier than expected. Jose and his team did an excellent job and were able to dig up our bathroom without also opening the wall like originally thought. We now have a fully functioning bathroom again!

Jennifer S.

Just had my kitchen sink leak repaired and the technician Steve was very professional and efficient! He explained everything he was doing and got the repair done very quickly. The price was very reasonable and he itemized everything on the bill so there were no surprises. I would definitely recommend this company to anyone looking for quality work at a fair price!

Mike T.

The very best in customer service!!! This whole team is so pleasant to work with. Jamie on the phone who sets up the appointments was really pleasant and patient with our scheduling. Their prices were fair and beat out other competitors in the area. The bonus was not only were they the cheapest I found, but that their customer service was over the top.

We recently remodled our kitchen and they arrived to install my new kitchen sink and faucet. During the install, Cameron recognized that my old air gap did not match the new appliances. He went out to his truck and brought in one that matched and replaced it at no extra charge. In addition, he saw recognized that our stove top still needed to be hooked up. He completed that task as well at no additonal charge. He looked at our reverse osmosis system, tweaked some things, cleaned it up and has it working better than ever. Again, no extra charge and was not part of the original service request.

The next day, Danny came out and installed our new water heater. He was just as nice as Cameron and did a great job. Danny also ran a pot filler line for us. The job was clean and everything turned out great. These guys are so friendly and trustworthy. I haven't had a chance to meet Ron, but I can tell his focus is on hiring those that deliver good customer service, are friendly, and are trustworthy.

I never write Yelp reviews, but after having such a great experience, I felt that Ron and his team deserved it... Thanks again and I look forward to working with your team again in the future

Jenn M.

They were contracted to install an earthquake valve, prior to the closing of our home by the previous home owner/agent. They turned off the gas to do such work and failed to turn it back on. As a result of such, when the Home Inspector came to do the Home Inspection, he did not inspect the water heater because he said the gas had been turned off. We had to call PG&E out the following day, delaying work for the other contractors on site.

Fast forward to about two weeks or so when we moved in. Our first shower and attempt at dishes proved no hot water from the water heater. Given escrow had closed, it was now on us to fix/replace the water heater. After the $75 home warranty fee, we had to spend an additional $410 to have a new water heater installed with the new required code upgrades not covered by the home warranty. Had they turned the gas back on upon the completion of their work, the Home Inspector would have inspected and noted the hot water heater was not producing hot water.

Our agent contacted them and was given an evasive answer, when asked why the gas had not been turned back on. She stated they didn't seem to concerned about the error either.

I have emailed them twice to attempt some type of reimbursement, with no response ....... I guess small claims court and BBB is my next recourse unfortunately.

Jeff T.

My mother needed a new kitchen faucet and one of her toilets repaired. This company did a really great job for her! They came out fast, and did the work fast too! Danny the plumbing technician, was really knowledgeable and very friendly. He was very patient with all of our questions. He did a great professional job, and also left no mess.They also gave my mom a senior discount. We were very happy with how everything turned out. I had never heard of this company before, but now they've got my business! I'm also going to recommend them to my sons!

Jane E.

We recently had an earthquake valve installed at gas meter by Precision Plumbing on our home in Discovery Bay. The service was required by my Real Estate agent and State of California for the sale of our home. Apparently the agent was supposed to be present for the installation, he was not. My husband and I were out of town and unable to be there. The technician did the valve without anyone being there. It is a requirement that a homeowner or other responsible party be there during the installation process. This way the technician can inspect all gas sights to determine correct and safe operations. We got home that evening unaware that a Precision Tech had been there. There was No Furnace, No Hot Water, No Gas. We called their service line and spoke to Christine. She told us no service tech was available and walked us through resetting the valve. The furnace still would not ignite and there was smell of gas. Our next call was to PG&E . They were there immediately. PG&E explained that there was a gas leak from an elbow that was installed. He also stated sloppy work. More fittings were used than necessary. The main gas valve was half way turned on which was not enough gas to ignite furnace or pool heater. We called Christine and she appeared to be defensive and truthfully rude. She said we should have had her technician do the repair instead of PG&E. There was a strong smell of gas that required immediate and skilled attention. REALLY wait with a gas leak until they had time to do the job. Gas leaks are nothing to be taken lightly. Precision is not the correct name for this company because they are anything but PRECISE. More on the Incompetent side. Save yourself a lot of stress and grief and stay away from this company.