Precision Plumbing and Construction

Leah D.

I can't say enough great things about this company! Fred is a great plumber, hard working,honest and fair priced! I would recommend him to anyone!

Sherry S.

I had an emergency situation when my basement started leaking and smelling horrible. I contacted Precision and they sent a couple people out. They were able to fix the problem and were professional and timely. The cost was unexpected but realistic so overall the experience was A+
Would recommend them to anyone and would definitely use them again.

Akie N.

Wow. I'm impressed with how awful customer service is here. Really it's on a new level of awful.

I had an appointment scheduled with them for 9AM Friday to fix a leak. An hour passes and I call them to see if they were still coming. The person who answered said he had 2 people not show up to work. I sympathized because there was a heat advisory and they were probably very busy. He said someone would be available to come help at 5PM or 6PM. At 7:30 PM when no one showed I called and asked if they were going to come. He replied, ""2 people showed up and will be there at a quarter til 8."" I asked if he was sure, because it was now an hour and a half later and this was the 2nd time he had given me a time and no one has showed.

This set him off and he proceeded to scold me for having the audacity to be upset that he was essentially ignoring my planned appointments that I had scheduled my day around because, ""He has about 100 calls and it's very hot"". He then said

""We can just cut this off and no one can show up.""

So I said ""Yes let's do that.""

Let me tell you, I completely understand if it becomes busy and emergencies take priority and labor is low and everything falls apart. As a business owner, I know that if something arises and I can no longer meet a commitment with a client I would give them a call and offer to reschedule. Not IGNORE the client completely so they have to chase after me to know what is happening.

And then to be so incredibly rude on top of that, as if I should just be okay with being completely ignored when I planned my day around commitments that don't mean anything.

In short: DO NOT HIRE. YOU WILL BE IGNORED AND SCOLDED FOR BEING UPSET THAT YOU WERE IGNORED.

May B.

Sorry Fred. I just can't recommend you. Not after you cost me over $600 down my basement. I guess a flooded basement isn't emergency enough for you.

This company is not reliable in anyway manner at all. I understand that people get busy as we all do. But really be upfront and let your customers know what's up that way they don't walk and run around your schedule all day.

First, I had called Fred to come in and look at the damage I had in my basement.. so we schedule an appointment and he never made it, rescheduling it to next week. No communication either for anuthing, whatsoever. He still never came until my pipes started cooperating again. Sad to report that it came back and the problem came back worse this time. My basement was completely flooded. Fred was called again, Since he was the closest plumber approved by the insurance that we have. This was an emergency situation. Fred said hell be around 11. Never came. Then it changed to noon, then it changed to one. At that point, my worrying was increasing since my furnace is sitting in the basement with the damn water. So now I called my heating and cooling man. Sadly there was nothing he could do since the stuff he needs to work on are under the water. He advised me that the water needs to come down and out before it completely fries the circuit board. In my worry I call Fred again and he says he's on his way. It's already 4 pm. So I call to make sure he knows where we're at, since we have a schedule to run around as well. This is when I find out that he's not the one coming around and he'll have one of his workers come around and Fred gave me his workers direct phone number. So, I call the guy, (nice guy by the way, seemed to have no problem coming out and running to my house) he explained that he was just now getting out from a previous work he had to deal with. this is when I realize that my house is most likely the last stop of the day.

All of a sudden I get a phone call from Fred screaming to stop calling him. I had been patient with this guy all day waiting for him to come around and this is what I get.

Fred, I've never met you and I'm sure you're a decent man. But for real, you lack professionalism. And I don't know how you run a business with an attitude like yours and how you still have customers. I did recently looked at some reviews from your previous customers and it looks like I wasn't the first to have to deal with a situation like this. To the young man I had talked to the phone working for Fred, more power to you.

While on the phone with Fred, I explained to him the damage and because he was very unreliable I had paid my heating and cooling guy to fix whatever he could fix to stop from making it an even more of a bigger damage from my furnace. I told him, him not being around on time that he's cost me 6 hundred and something dollars. He told me to stop, to ""just stop"" because he said what I had wasn't a big emergency. And I told him I was getting angry Cuz he's made me wait for him all day. ALL DAY! I was getting mad. My husband was getting mad. Fred was mad. He told me to apologize. Apologize for WHAT? I guess I had to apologize for calling. For calling where he's at and when he's coming. He kept giving me times and never did he came or showed up ones. And all of a sudden the said, ""We are not a scam!"" Who said you were a scam. I just wanted you to show up. Never did I said that he was a scam. And then he goes, ""you either apologize right now and I'll send my guy to your house if not I'll tell my guy to come home."" I was so frustrated I told him not to show up in my house and never come to my house. Then I hanged up. I was so mad, I was actually crying when I got off the phone.

Sorry, after wasting my whole day waiting for you. I've ran out of patience of play with your game.

I called the insurance and told them what had happend. Luckily, they recommended an excellent company who came in right the next day to fix the problem.

No, please find someone else do fix your plumbing problems.

Mary D.

I have used Fred for years for large jobs, water line to house and small jobs. He is the best!

Patsy R.

No one likes to find out they need a new water main. I have a Home Serve policy just in case. I was lucky enough that they use Precision as one of their contractors. They were responsive, and showed up at 8:15 this morning, ready to work in the rain! Four hours later, I have water, and they reseeded the lawn. I would recommend them to anyone needing this work.

Patsy R

John R.

Just a quick note because I had to put this out on the internet somewhere. These guys are great! I called Fred Fraley at Precision Plumbing because he was recommended by a real-estate agent that I know. I wanted him to come out and replace the main shut-off valve for my house which had a very slow, but annoying leak.
Instead of coming out and doing what I asked and taking my money, Fred told me that I probably don't have a problem that needed his help after all. He explained that those shut-off valves are made to be adjustable, and they have a ""packing nut"" which has fiber packed around the stem, and which is made to be tightened over time. I'm a little handy, so I cleaned the corrosion around the valve like he told me, grabbed a crescent wrench, tightened it just a little, as he suggested, and it's dry as can be.
That tells me all I need to know about Precision Plumbing. Thanks for your help, Mr. Fraley!

James M.

Too busy to be bothered with installing a new kitchen faucet and converting a portable dishwasher into a more permanent appliance. I suppose you'd need a bigger job to entice their interest.

Angie B.

I was referred to this company and after describing the issue, they said they should have someone out that afternoon. Turns out they didn't have time the first day, the second day, there was little to no communication, and no apologies. If you need something done quickly, call someone else!

Jonathan H.

We had a few plumbing issues going on that we thought were somewhat severe (I'm not a plumber so I couldn't give the situation a proper assessment). We called Precision Plumbing and explained what we were experiencing. The gentleman who answered the phone gave us a few things to try and said to call back if the problem persisted. They turned out to be very minor issues that we as the home owners could resolve without getting a plumbing on site.

That man could have embellished the problem and convinced us to get one of their guys to come to the house (and have the company bill us for said visit). We wouldn't have known any better... but he didn't! I think that whatever plumbing issue you have going on, you could trust this company to be honest and not try and just gouge the heck out of your wallet.

Thanks a lot to anyone from Precision Plumbing who is reading this!

- Jonathan