Precision Heating & Air

Mary Anne H.

Our AC stopped blowing cold air. We called at 9 AM, and Ramiro was at our house by noon. He diagnosed the problem in less than 5 minutes, and fixed it within an hour. He was friendly, helpful, and a consummate professional. You never know how is going to go when your appliances break down, but Ramiro made the whole process quick and painless.

Jonathan G.

Do not use this company. They came out and gave an estimate on three different units. We talked about possibly setting up a time for install but I wanted to get another estimate. Two guys showed up out of the blue with equipment ready to install. I told them I never signed the contract, never chose what unit I wanted and wasn't expecting them to just show up. The price difference between the low estimate and high estimate was $7,000.00. What equipment did they bring to install without a contract? These two guys were very nice, cordial and professional. John immediately calls and expresses how unhappy he is and how I'm being put on a list of never service addresses. This guy is very unprofessional and rude. The two guys that heard John said he shouldn't ever treat a potential customer that way. Due to John's behavior on the phone I will never use Precision Heating and Air.

Gretchen M.

Abdul is the man! He was prompt and professional. Our a/c is blowing cold again and thank goodness. Really fast and great service. Would love for him to do any work on our system in the future.

Kimberley H.

After a power outage, the AC unit was not working in one of our homes. We have had this issue in the past where the wires don't communicate to the AC/Furnace after an outage and I communicated that to the tech. He was adamant that it was a faulty thermostat. Despite our conversation about our past issues, I trusted his judgement, but was still skeptical it was the thermostat.

After the service was completed, I never received an invoice. The next day, the AC unit still wasn't working and they sent a new tech out. Ironic that this invoice notes that the two wires were switched as I had originally thought. I followed up with a call to Precision twice to get a copy of my invoice, but only the second one was sent. I also requested to speak to a manager/anyone in billing to discuss my reservations about an unnecessary repair I paid for.

I haven't heard back from them. I would assume that they value professionalism and satisfied customers and am disappointed to have been treated this way as a past client.

Nafisa H.

I was shocked at the efforts this company made to scam my elderly parents into spending between $10,000-20,000 for air conditioning replacement. They lied repeatedly to me about Texas law requiring both outside and inside units to be replaced simultaneously (any part of an AC unit can be replaced without having to replace other parts). They claimed that it would cost thousands to look for a leak which didn't exist (as verified very quickly by a second company). They guaranteed service with parts the next day, and thinking we were signing the contract, changed and said there were no parts for a 300 mile radius and wasn't sure when they could do it.....and then offered a more expensive $20,000 unit ASAP. When we refused, they all of a sudden had parts and crew available magically for our original, highly overpriced estimate of $10,000. I'm shocked at the lies and the manipulation. Our second opinion somehow saw no leak, and managed to replace the indoor unit (as they said the outdoor unit was fine), for a few grand. It was nice to have honestly and expediency.

Alysson H.

Geoff came and "saved our lives" after a lightning strike destroyed our AC unit. I called Precision and he was here within an hour with a complete diagnostic of the system and a plan and timeline for fixing. I really REALLY appreciate super responsive service for things like HVAC during the summer, because I literally am terrified of being without AC! Geoff was kind and funny and fast. Thanks, Geoff and Precision!

Jerry H.

Quick response but Fox bought out Precision so I was puzzled when the truck pulled up. Nice knowledgeable man, but I couldn't afford the price so I decided to call a smaller company.

Tammy F.

I was going to be charged $500 for a $12.00 capacitor that takes two seconds to install. If that isn't ridiculous this is for sure 1,200 for a fan Motor that normally cost $300-$700 installed .. service man was rude rushing me to decide acting all nervous shaking his leg etc ..No thanks Bud! Next! Oh and they charge a $49 service fee for estimates reg $100...
update( Sept 9) over a month later as will not allow me to respond below to your message .. all capacitors r inexpensive and range $12-$25 and takes a minute to put on.. the technician in this case told Me initially I need a 40 power not 35.. then comes back telling me my fan is shot( when he didn't even remove the cover and check fan wires etc ) .. well I got the 40+ and it has worked awesome ever since .. no fan motor issues .. as far as within my budget or not I felt scammed. I think of the others who can't afford and r taken advantage and feel have no choice while enduring this Texas heat..

Jeff R.

All of their business relations were good, even a reasonable priced service visit, until they had to price a simple repair.. and I did my homework before hand. to replace a $ 200 Condenser fan motor was $1300 with the motor included... I responded that I don't do Gouging, and let their boss know this is horrible business etiquette. I had the motor overnighted for $ 80, and replaced it in less than an hour... 8 screws and some zip ties, and they wanted $ 1000 for the labor... for an HOUR.. you are professionals, and a noob did it in an hour.. so you KNEW this would be quick!!!!

Thieves

Matt K.

If you like to way overpay for things you don't even need, this is the company for you! Our AC system broke, so we called Precision and it took them 4 days to come out to our house, even though the inside thermostat was reading 100 degrees in the house. Then the technician shows up and says its going to take a few more days because he needs to order parts (which I completely understand) and gives us an invoice for almost $2,000 worth of work. We can't afford that so we were working with our insurance to try and get them to help pay for some of it. Our insurance requested a diagnostic report to explain what was going on with our system and why. We had to call and bug them multiple times trying to get this report, and then at the end of it all, we never got the report and the technician came back out to the house and said "oh never mind we don't need to do all this expensive stuff, we just need to add more refrigerant to your unit" Hmm... how shady is that. You want to charge me all this money until I ask for proof about all the issues and then all of a sudden they magically go away?
They also listed on that invoice around $700 for a new thermostat. You can buy even the nice expensive ones for $200 at home depot, and they're extremely easy to install yourself. So when we told the technician we were going to buy the new one ourselves, he offered to install it for $250, but with how easy it is and having a father in law who is an electrician we decided to save some money and do it ourselves. After we replaced it, that still didn't solve our issue. So the technician came back out and proceeded to argue with my husband and tell him he did everything wrong and that we should have gone with a basic honeywell home thermostat and that would solve all the issues. Between the technicians attitude towards my husband and the $250 fee, we once again decided to replace it ourselves. Once again, the technician was wrong and replacing the thermostat for a 3rd time didn't do anything. By this point we feel scammed and are extremely frustrated and have spent close to $800 in hotel costs and new thermostats. We called them last night to see if the technician could come out and just override the thermostat for the night so we could at least sleep at our house. The schedular said she would send someone out. A few hours later, our previous technician called my husband and was very upset with him and told him there was no way he was going to come out because we weren't going to pay him. I have no idea why he thinks we should pay him the $49 service fee AGAIN when he still hasn't fixed any of the issues we've been having. I'm not going to keep giving you $49 to come to my house and tell me the incorrect way to fix my AC. Even more so when you continue to be rude and disrespectful to my husband.
So late last night my husband had to run over to home depot and get a window unit just so we could stay at our house through the night and I found another company who was able to send someone out within 24 hours. I should have saved myself the headache and all the money and called the other place to begin with. Hopefully this will warn you to steer clear as well.