Precision Heating & Air

Jay B.

I will never do business with this company again. I have been a customer for many years and I was on vacation and not at home. A guest in my house told me that the air conditioner was not working. I told my guest to call Precision Air because I was a customer. I bought my entire two units from them. They came and fixed the air conditioner but told my guest that if they couldn't reach me before they left my house they would have to remove the part, company policy. So my guest had to pay $500! I missed their call but tried to call them right back to pay but got a recording. They called me back again and said it was a new company policy. Wow, what a way to run off business from a loyal customer!

Dianne H.

They did a great job! Downstairs unit in March - installation was picture perfect!. Upstairs Unit in July - weeeellll there were a couple of owwies - but not to fear - they were on top of it - sent out a gentleman named Glass who was super and resolved them!

We have lived in this house 30 years and have had a myriad of HVAC companies attempt to provide service - nothing has compared to Precision. Until our March 2021 installation, my kitchen has been 80 degrees plus for all those 30 years. I was overjoyed to actually feel air MOVING in my kitchen and it was COOL! It has not been above 75 since the new system was installed - and that only happens when the oven is on.

To say we are happy with their service is an understatement. We happily recommend Precision Heating & Air - and the friendly and great serviceman - Glass - who came from a company they partner with when help is needed - a great idea, by the way. We could all use a little partnering these days, no?

Thanks to our salesman John and everyone one the Precision team. We are definitely happy customers!

Levi P.

Great service. Called at 3am and had a repairman out that morning. Good price and friendly staff.

Mathew V.

I had an issue with my AC system not blowing cold air. I had tried just about everything suggested to troubleshoot the issue, including checking the condensation drain. The tech came to service it and turns out it was the capacitor that runs the outdoor compressor, which was not turning on. He quoted $430 to replace it. He didn't give me much time to think and immediately wanted an answer to proceed. Naturally I thought this part was expensive and required replacement. So I asked him about the warranty and decided to proceed. It literally took him 2 minutes to replace.
By the way, I asked him to check the freon charge levels and he said that the readings would not be right if he checked in on a rainy day. Which was BS, but I was trying to be nice and let it go.
Later, after further review, I found the part to be only $20(even less for businesses like this that buy in bulk). Even with an up-charge of 100% with labor, should only cost $100 or a max of $200(to be generous) for a 5 minute job. Imagine if the parts were more expensive and labor was more complex. For companies that claim to be honest and fair to customers, this is very disappointing to say the least. He didn't even spend the time to properly screw in the cover for the capacitor. Nor did he check the charge for the freon in the system and brushed my request away with a false excuse. I am very disappointed in services like this taking advantage of customers. Do your due diligence and know the things that could go wrong before bringing these folks into your home. $430 for a $20 part and 15 minutes of total time at my house! At least he could have taken the time to check out the entire system and see if everything else is in order. The reason he didn't want to is so that they could charge for another visit. Live and learn. Beware of all these services. They prey on homeowners that are not aware.

Megan M.

DO NOT USE THIS COMPANY. They are absolutely terrible. They caused a leak in our kitchen ceiling and then refused to even answer our calls. They are a horrible company who will ruin your system. STAY AWAY.

Matt L.

No call, No show for a 6 hour waiting block (12-6). after wasting my day off they lost my business

Eugene K.

It was good before. I actually used Precision to install me a new AC in my other house 2 years ago and they did a fantastic job!
However, something happened with them now--changed ownership?
When I ordered to have a tune up done (they advertised on their website) a 3 person team came in and, while I usually would not mind to hear a sales pitch at times, I really got a feeling all they were after was to Sell Sell Sell...
I really wanted them to check and tune my AC up before summer really starts and, yes, my AC is old yet instead of trying to tune it up went into their sales pitch, John that is???
I've ordered several tune ups before and it takes efforts.. At least you wash the coils outside, check drain line is draining, check a few things inside...maybe check in the attic--if they'd care enough for the customer.. Forget this with these guys.. Forget the attic.. I feel, if I did not ask these guys to rinse coils they probably would not.. And they run out of my house--forget tune-up--as fast as they could as soon as I told them I was not interested in replacing my AC--I JUST NEEDED A TUNE UP DONE..
Even on their website Tuneup was advertised to be one price yet I got stuck with with more expensive price tag.. for what a sales pitch??
"Or sir, we would have to document that you refused our recommendations, your system is not working". What??--I know it is working or I would not call you to do a tune-up only.. at 90-100F outside we already have in Texas...
That was something.. and if these guys messed something up so system "is not working" all of a sudden AFTER this "classy" of a tune-up I will be leaving another very bad review or report them to BBB..
My system was working. It was, in fact, blowing me off my office chair.. Old system yet it all depends on how system is installed at the beginning--and it seems mine was pretty good, as system is 15-20 years old and was kicking ass.. Hopefully will still be unless this "Tune up" does something..
Shame on you guys. Precision used to be best in class.. Now it turned in one of those push Sales pitches company?? Hopefully not at "any costs".. or there will be BBB complaint filed..
Good luck becoming another SALES company instead of Best in Class HVAC company Precision used to be!

Melissa B.

Fast and efficient, Wellington showed up as scheduled, accessed the problem had the parts and fixed the problem . He even went the extra mile to assure the A/C would not have future problems. Keeping me apprised all along the way. YES I would recommend and YES I will use again for any HVAC or plumbing issues.

Steve S.

Precision tech showed up as promised on Saturday morning for air con "diagnostic." For some reason a Precision Project Manager also showed up. Hooked-up gauges and they found the air con gas was very low. I asked them to check the evaporator for leaks, but they declined, stating that diagnostic ($99) doesn't include looking for leaks. Asked them what they charge to replace the evaporator coil, their "Project Manager" stated $3,500. (Really? I had one changed in another a/c unit last year for $1,400.) PM said something about me not being the right kind of customer for their company. I suggested he was probably correct.
Two hours later I got a quote from another air con company for $4,000 to completely replace the HVAC system (new outside and inside units, SEER 14, R410A). That company completed the change-out on Monday. Total $4,000 exactly as quoted. New system by others is working just fine.
I can think of other things to say, but my mother always told me to be nice!

Kileigh P.

John (project manager) and Jacob (technitian/engineer) from Precision Heating and Air came out to our house today to investigate a new noise that our AC unit was making. These guys were absolutely amazing. The AC was, unhelpfully, NOT making the noise when they arrived. But the guys listened to our description, and immediately came up with a list of possibilities to investigate. They then spent the next 1.5 hr systematically inspecting all of the moving parts in both the blower and the condenser. On top of that, they explained every item they looked at, told us what they were looking for and why, and told us what they saw and what their findings meant with respect to the noise as well as with respect to the overall health of our system. They wore shoe covers in the house and masks, they were obviously knowledgeable, and they were INCREDIBLY kind and personable. They found that one of the motors was starting to go, and gave us several potential ways to handle it. They were candid in their assessments and did not push us into any specific or expensive solutions, just laid out the options. We had several questions for them in regards to potential repairs, and they stayed and answered all of them patiently.

We had already been discussing replacing our AC unit (it's 10 years old), and based off our interactions with this company we will absolutely be going with them. I highly recommend this company, and specifically John and Jacob, who were just a joy to work with.