Precision Air & Plumbing

Hod R.

Had to replace a water heater ASAP after it was leaking overnight. It was very helpful to get a live person on the phone at 6:30 AM and Precision was able to come out to my house early that morning. Marcus Ruiz was the technician and was an extremely professional and nice person. He explained everything I needed to know about the water heater.

Even though you can't take excellent customer service for granted, that is EXACTLY what I get everytime I deal with Precision!

David R.

EDIT - Tech came out - Aaron - the Tech was EXCELLENT - quick and honest repair and reasonable price.
Bumped to 3 stars because of the professionalism / speed of the tech.

Management needs some review, tech's are solid.

_____



Precision Air and Heating - HORRIBLE SERVICE!

Have had a call in since Sunday (5 days ago) and they company gave us a 5-9 block for yesterday.
Around 5 yesterday they called to say it would be closer to 9.
9 comes and goes, no call and no ones shows up, so around 10pm we call and they have to page the on call guy (they only have 1 guy working at night) and he gets back to us around 10:30 saying he's still on a job for another few hours in Scottsdale (we are in Avondale!), so he could show up around 1am (maybe) told them this was not acceptable and he says he would call the office to have someone out in the morning.
We hear nothing from the office when they open, so when we call to ask on status they tell us there are NO OPEN SPOTS for us today since we ""declined service"" yesterday... apparently them overbooking and not making the 5-9 was my fault, basically we should have just accepted the 1am time frame that was so reasonable from the companies perspective (we have young children who are asleep so someone banging around in the attic from 1-3 am is not going to work when the time promised was 5-9pm).
Asked the manager to make us a priority today and she said that they will NOT do that and they can try and send someone but cant give a time and it might be yesterday all over again and the tech might show up after 9pm. ... WOW.
Mind you, the unit we have on our home is one from Precision Air that we bought new VERY recently and is still under warranty.
But I'm not a priority as a customer. Overbooking (ala UNITED AIRLINES) and missing appointments doesn't make a customer a priority, previous purchases from this company won't make you a priority, having the company hold you hostage for a week not also doesn't make you a priority.
What I've learned, this company, just doesn't care about you.

---Update---

Precision Air and Heating ... what a joke.

Now I'm being told that the owner is too busy to speak with me, after being assured he would be able to call me today by management to resolve this issue... but she was able to relay a message from him
That they felt they did their best to get someone out to me yesterday.
NO ONE SHOWED UP AT THE TIME PROMISED, they missed a four hour window.
The vents have been blowing warm air since Sunday when we called and this company has done their best w/ a 4 day wait and then blowing off my scheduled appt time.
I would love to see what not their best is if this is the best they can offer.
Also, they MIGHT have someone out to me today by 3pm.
I won't hold my breathe.

But she offered to allow me to use another company if i prefer - proof they don't care about my business.

A R G.

Fast and friendly service. They came earlier than planned, which worked out well. Thanks

Charlie L.

Timely, efficient, courteous and on schedule. They give me a four hour window and they arrived within the first hour and half and also provided a call 45 minutes in advance they were in route.

M. A. N.

We made an appointment with Precision five days ago and they were supposed to come today. They called this morning to say our appointment would be delayed, but someone would be out this afternoon.
Precision just called back to say they are ""overbooked"" and no one will be out to our house at all today!!
How can you make an appointment with a company so many days in advance for them to cancel the day of??... After we were accommodating enough to move the appointment to the afternoon, nonetheless!!!
Very disappointing. Poor reservation schedule obviously. They weren't even apologetic. We will never be using this company ever again!!!!!

Roger F.

I recently had Mike Collins out to my house for a air duct cleaning quote. Mike called before he came and showed up at the time he indicated which was awesome. Once he got to my house I explained a few other issues I was having. Coming to find out my 13 year old unit was not working anymore and instead of repairing I decided to get a new one. Mike was great taking his time explaining everything and although this is a huge hit finiacially it was the best call. They are coming back out to do a complete rework really to improve the airflow to my bedroom and get this old unit out of here. Mike was excellent and I just wanted to say thanks again!

Glen B.

Chris H came out this evening to take a look at my new system that was installed 3.4.17. Condenser unit was not kicking on when it should. Found that the wiring was criss crossed at the thermostat upon the initial installation. Problem solved unit working like a champ now! Thank you!!! 444278

Gordon H.

Tech never showed up. Office and tech said they'd be here at 3pm. No calls and no tech by 3:30. Cancelled installation. They lost $7900.

Sharon L.

Appreciation shout out to Justin Cox and Chad Hood for their speedy response to my ""no heat"" situation. Thank you.

Chris C.

I had a similar experience as another customer trying to get a NEST installed. I called precision and explained my situation: I had recently bought a NEST, but my current thermostat is wireless. So I would need to have a wire run about 4 feet directly above the unit and installed to the unit and the thermostat. The service agent said that the wire installation would be included in the $60 service fee and installing the NEST would cost $175. Pricey, but I decided to do it. They technician showed up as scheduled the next day and I showed him the unit and the thermostat and explained the situation. I then had to leave for work, but was available by phone. He called about 15 minuted later and explained that he would need 'a couple of installers' to come and install the wire and that it would cost $625. I was completely shocked. I was also confused because I thought that service was included in the 'service fee' and thought he was the installer. There is no way, just absolutely no way that running a wire all of 4 feet should cost $450 and require 2 people to do it. Clearly I wasn't going to accept a 300% price increase from the already pricey quote I received. After I told the technician that I wasn't going to pay $625 to have the wire installed he wanted to argue with me about paying a $60 service fee for which he had no basis to collect. No service was provided. If he thinks he gets $60 for ringing my doorbell and walking around for 15 minutes then I am changing careers.

I am certain that I adequately explained the situation to the customer service agent and got a quote based on that information. The technician did not find anything different than what I had described. So, either the customer service agent doesn't know the business or this was a bait and switch. Though about 2 stars because he was on time, but decided on one because he was rude on the phone and walked into my house with really, really dirty shoes.

*** UPDATE***
I spoke with Sandra and while she was polite, we didn't get anywhere. I offered to allow Precision the opportunity to be true to their word and perform the work at the price they quoted and she declined to do so.

Sandra, I made it crystal clear in my initial phone call that I have a wireless thermostat and that the NEST would need to be wired into the unit and again explained and showed the technician exactly what work had to be done when he arrived. There was no diagnosis needed or performed.