Precise Heating, Air Conditioning, Plumbing & Refrigeration

Nate S.

I called Precise for general service on my fuel oil furnace which stopped working and needed to be reset. The technician stated everything with the unit looked good other than a few minor adjustments. The furnace stopped working a few days later. In a span of the next week we had five visits from multiple Precise technicians and after each visit the unit stopped working within a few days. We spent a total of $691 without the issue being resolved. During the process I was told several times ""we think"" when attempting to diagnose the problem. I even had the fuel oil in our tank checked because the technicians thought the oil was the problem. There was no problem with the oil. I was again told what they thought the problem might be. It would be over $300 dollars and I was told even if that wasn't the problem I would need to pay the full amount. I finally had a different company come out to look at the unit and after one visit we have not had any further problems. During the process both my wife and I both talked with the owner. In each of those conversations the owner put an emphasis on why we should switch to a unit other than fuel oil instead of on the problem at hand. I would caution anyone to get service done by Precise.