Prairie Plumbing & Heating

Dan K.

We purchased both our furnace and air conditioner from Prairie Plumbing and Heating. Installation went fine but getting an appointment for routine servicing is impossible. After three cancelations, we finally had to go elsewhere. Several excuses given but zero results. After number three I asked for some consideration on the billing due to the fact that we both work and must take off time for service appointments, but I was told no. Go elsewhere. After the sale service is poor.

Marcia K.

I couldn't be more impressed with the services I received from Prairie plumbing and heating. The services were absolutely amazing, and the customer service was above and beyond. They took care of all my needs in a timely matter and we're very professional. I will definitely recommend them to all my friends and family and will be back for further needs

Paul M.

I have used the services of Praire Plumbing for 21 years. Their service has been outstanding, professional and responsive to emergency service. They have serviced our water softener, our well when it developed a leak, our well pump when old age caused its failure, our iron filter any a few other minor plumbing issues. As a retired physician and at the age of 75 I have dealt with a variety of plumbing services at prior residences in the Chicago area as well as the greater Milwaukee area and all I can say is that it has been aa most pleasant experience in all of our interactions with Praire Plumbing
Paul G

Lyle M.

My water pipes froze and broke. I live in a very old manufactured home. since it is just a summer home, i asked the plumber to install new pex piping and insulate it and attach it to the bottom of our home. He confirmed and said they would do that.
They said they would be back in 2 days because violent weather was forecast. The day they were to come they did not. I called and they said they had emergency repair calls to go to. I had to leave and they said they would do the work the following week.
They did do the work, but i could not inspect it until i returned from Florida. When i looked under there, i saw the new piping, no insulation and they did not seal the places the piping penetrated the floor.
I called Prairie Plumbing on Monday to ask why the work i asked for was not completed. The lady on the phone said she would ask the plumber and let me know.
It is Thursday and i had to call them because no one called me. The woman on the phone was rude and hung up on me when i asked why no one called and why the work requested was not done.
Ill call someone else next time!

Pete W.

They are great at what they do. I have had them do work for me for over 25 years, and the HVAC and plumbing service are top notch. They have even taken care of me in a emergency , and have showed up when they said they would. There prices are very fair for the services that they offer, that is why I have used them ,

Gary B.

They are very good at solving our plumbing and water heater needs. Quick and courteous service.

Karen A.

Charged me $148.76 to show up and tell me they can't fix my no water issues....$37 check valve and I fixed it myself! Who charges $148+ for an estimate!!!!

Gym J.

Made an appointment last week for a quote, plumber was supposed to be here between 11-12pm. Plumber didn't show up. I call @ 12:30pm only to find out there's no record for the appointment. Once again disappointed with this company. If I could give half a star I would. Only reason I ever call, is due to them being right in town.

Holly S.

We recently moved into a new home and our water heater started leaking. We have a UHP home warranty so we called them to have this issue addressed. UHP unfortunately chose Prairie Plumbing and Heating as our contractor to install our new water heater. We set up the appointment to have the water heater fixed, and we asked the serviceman how much the water heater he was installing cost as we had absolutely no choice in which heater we got, to which he responded ""I don't deal with the numbers."" UHP covers the first $1,000 of the new heater and we are responsible for the rest. When we got our bill from Prairie Plumbing and Heating the water heater they installed was $1,238 alone, which is absolutely outrageous for the water heater itself. I think what is most disappointing about this experience overall is their absolute lack of interest in customer satisfaction. When I called to ask about why I was given such an expensive water heater they didn't so much as offer an apology, stating they told us it would be between $1700-$1800 (which they most certainly did not) and when I said I was contacting the better business bureau their response was ""OK."" Be wary when using this company and be sure you insist on knowing the costs beforehand!

Paul V.

About two months ago we needed our air conditioner serviced. They arrived within several hours and fixed everything to our satisfaction. The tech mentioned we needed an new/different type of filter. He said he could install it but I could get one a lot cheaper at any of the big box stores. After an exhausted search for the missing baffles and replacement filter, I decided too just purchase the right one directly from their shop. They had what I needed in stock. Last week On one of the hottest days of the year the capacitor blew on the unit. I called them at 7:00am and the tech showed up at 7:30am. We had cool air by 8:00 am. Our experience is reflected by the five stars. From the the counter staff, to the receptionist, to the techs, we are grateful for their terrific service and reasonable prices.