PR Plumbing, Heating & Air Conditioning

Marsha M.

I reached out to PR Plumbing this morning (Sept 1) and spoke with Eric is customer skills where above what I expected he very courteous concerned & helpful stating that he would have someone out between 2pm and 4pm to unclog my kitchen sink.
I received a call from Tyler stating he would arrive in 10-15 minutes and he did not disappoint. Again another young man that was very courteous in explaining what was going on with my sink...I was very impressed with (Tyler's)service and mannerisms, and charges were reasonable. Tyler had my sink back working in no time. PR thank you for have these two great men on your team it makes a difference when you have pleasant employees.
Would I recommend you..YES YES YES! Thank you

Cari L.

never ever. hire them. i had full duct and system replacement. they used no drop cloths and drug the fiberglass through my house by hand. they left without all inspections and permits. rude unprofessional unskilled and not worth your business and money.

Money F.

Horrible horrible company. The worst customer service and constantly lied to by employees and most of all James the project manager is not a man of his word. I purchased an A/C unit in July of 2021. Everything was good until the rain came. Woke up to my living room covered with water. I go in the attic and see a big leak that was dripping into my attic and that water damaged my sheet rock and livingroom. 24 hour service is a lie. Called from 6am to 830 am until I reached someone. Someone came came and stopped the leak. When the new AC was installed PR did not seal off previous stand holes. Poor craftmanship and total neglect on their part. After the leak it took me 2 weeks yes 14 days and a lawyer to get a hold of someone that wasnt a sales person. They did not want to meet with me or my lawyer but instead James contacted me and gave me his word that it would get fixed properly to my standards and he would compensate me for my lost wages at work due to me having to be home for repairs. Repairs got done and it looks horrible. I am not satisfied with any repairs or paint. James assured me when the paint dried we would talk compensation. Well it's been almost 3 weeks and numerous messages to James but that guy still hasnt returned my calls. I called him today Dec 27, 2021 and Amy answered the phone I asked to speak with James again and she said he was In another meeting he would call me back. Heard that before. I let Amy know that I would be heading down to the office today with my Lawyer then she put me on hold to tell him. He told her to tell me he needs to speak to the owner of PR Plumbing about the situation and call me tomorrow. So once again a 3 week wait and still no response from James. Dont use these people or company $10k I spent with them I wish I took my business elsewhere. I'm a home owner with 3 children and they could care less about the home you put all your time and investments into. They just want your money and wash their hands with you.

Greg G.

Recently 12/21, we contacted this company to hydro flush the sewer lines at an apartment building we own. After completing the job the plumber had left a great deal of debris and feces that hat escaped the sewer line just lying on the ground. When asked, their comment was that they do not clean up any debris, nor did they attempt to notify us of this situation. I had to contact a remediation company to clean up the mess at a cost of an additional $800. This company is negligent and unprofessional at best. They also left the sewer caps off of the line which allowed more water and debris to escape onto the grounds.

Janice R.

Been with them for 3 years now and never disappoint. Honest, courteous, and professional . Never sell me anything that's what I like about them and always a fair price I could not be more pleased.

Rita B.

I've been dreading making this review. We had such a horrible experience that I debated on two stars, which are solely for the techs who came out to help even though they weren't always qualified for the job.

PR was called out to look at our bedroom AC unit because we weren't getting much cold air out of it. Each room has its own unit but they are all connected to the same ""cooler"" or whatever outside. Everything was fine when they first came out. They determined the unit needed to be replaced but while they were there, they thoroughly cleaned the old unit in the meantime. This was so appreciated because it helped a lot, immediate improvement.

About three weeks later, I get a call to schedule the new unit install. Two friendly techs show up and spend all morning trying to install the unit. The main tech at one point mentions he's not an installer, he's a service guy but is trying his best. They finally tell me the wrong support board or whatever was ordered so they have to order the correct one and come back later to install. WHAT? That means no AC in my bedroom! The tech then says he can try to hook up the new unit and prop it on the ladder and hopefully that will allow me to have air. So yeah, he propped up the unit - it looked like it would fall but I didn't care because we have horrible heat here. ALSO, ALL the units have to be connected in order for them all to work since they're all ultimately connected to one unit outside. Well about an hour after he left, all the units stopped working and we were left with no AC in a two story house.

I called the next day to tell them all the units were out. They didn't care and confirmed the part had not yet been ordered. I flipped out. I had them come take out the new unit which smelled like chemicals and was definitely not safe - and not worth the risk if I wasn't getting any air out of it or any of the other units. (Oh except they kept insisting that the other units were working. Infuriating.) It ended up taking over two weeks for the part to come in (supposedly) and then we had to wait for them to schedule to come out to install. The install techs were great. But the whole experience was F'g ridiculous!

Linda L.

Our toilet was leaking & water was flooding the bathroom. PR Plumbing came to the rescue at 9 pm. Very polite & quickly fix our problem. Than you!

P. Y.

I called PR on Saturday 8/28/21 to try and get someone out to look at my mother's water heater. I called around 4:30 pm. The dispatcher who took my call said someone would call me back before arriving to the house. Three hours later, still no call. So, about 7:30 pm, I called back and the same dispatcher answered. Dispatcher reassured and said someone would call me. What a waste of time! Thank goodness no one came out after reading all these 1-star reviews!

Dawn W.

Our air conditioner broke last night I called first thing this morning and they sent someone right out. I was surprised they could come out so fast.
This is my second time using this company and I will continue to use them in the future. Jesse was our technician he very polite and professional he did a great job getting our air going again. Same for the technician we had last year that's the reason I decided to use them again. Thank you so much!

Bill B.

Recently, the control valve in our shower/tub began leaking again. I attempted to replace it as I have done many times but this time there was a problem. I could neither install it completely nor remove it. This meant no water to the house. I called PR Plumbing but the could not get out until the following day. But when they did arrive, they had the proper tools and the correct replacement part. Fresno Distributing had been selling me the wrong part for years, but only a professional would know that. I now have a working shower/tub again without a leak. Thanks PR!