Powers Plumbing

Amira S.

Shame on them! The only reason I am giving this company 1 stars and not 0 is because the system forces you to at least give 1. My 92 year old grandfather had been a loyal customer of this company until Janet O'Dea literally tried to rip him off. He called for service on a Thursday evening, which was emergency service - totally understood. The guy that they sent out could not fix the problem completely, his exact words were I am unable to complete the job someone will be by tomorrow to finish the work. They still presented a bill that night for 1.5 hrs of service when he had only been there 20 minutes - we assumed we were paying for the Friday work that would complete the job - so we paid them on the spot in full. Friday comes around they never call and don't show up, so we call to inquire they inform us they are running late should be there in an hr or so. Guess what, still no call no show! We call again, this time being told they won't be able to make it today (keep in mind it is now almost 5 pm and we have been home all day waiting for them to finish the job they have already been paid for) so Janet's exact words with two witnesses one of whom is a preacher says we will come tomorrow (Saturday) at no charge! Saturday they finally show up finish the job and leave not presenting any type of bill or requesting any payment as expected we already paid and Janet reaffirmed this by saying no payment. Three weeks later they try and send my grandfather a bill for over $300, when we already paid them in full $297. When I wrote my first Yelp review Janet had the nerve to message me personally on Yelp asking me to take my review down. I have a right as a customer to advise the public of your unfair business practices and attempts to take advantage of a 92 year old man. My grandfather disputed the bill, yet they did not assist him. My grandfather complained against this company to the bbb who closed the dispute as business replied, but not resolved - because the Bbb cannot force a business to comply or impress upon them any type of resolution they simply attempt to mediate between the business and the consumer. At no point did the Bbb say they agreed with the business they closed the complaint as business replied but complaint remains unresolved! My grandfather has now passed away, we advised Janet of this - yet she still continues to harass our family, including my aunt now since she learned of his passing. How she sleeps at night, I don't know! My aunt is now getting a mediator to fight the charge and if that does not work will be taking this company to court! As I mentioned before my grandfather had used this company on 3 other occasions and every time was presented a bill at the time of service when payment was due. Never once had the company come to do work showed no type of bill and then attempted to bill 3 weeks later, especially after not calling and not bothering to show up! I advise you to stay far away from this company as they are not trustworthy or reliable and don't ever bother to properly communicate with their clients. On top of that my family does not appreciated being harassed both on Yelp and personally by Janet! She is truly a troubled person and I honestly pray that God helps her because what type of person goes after a 92 year old deceased man's family????? I am absolutely disgusted and horrified by this business and their unethical business practices. I do not recommend them to anyone!

Apparently harassing customers is a business practice of theirs because in reading the other negative reviews about this company Janet has also replied to their reviews also asking them to take down and or change their reviews! Don't believe me, take a look for yourself at the other negative reviews and sure enough you will see Janet attacking another former customer for writing an honest review about her negative experience with the company! Someone should inform her that is what Yelp is for, to share positive and negative experiences with other potential clients! Perhaps if they provided pleasant experiences, they wouldn't be begging the Yelp community to change their reviews of their unethical business practices and terrible customer service or lack there of!

And did I mention they caused property damage???

William K.

Eric was an excellent plumber. He was polite, friendly, knowledgable and made recommendations that he discussed with me. I would definitely use Eric again. Great plumber!

Katie C.

I do repairs for commercial and retail locations and when my guys were stuck on a job and couldn't get out for an emergency call I was left calling plumbers for at least an hour with no responses before I found these folks. They were available to answer my call and happy to work with my requirements. They were on the job site within 15 minutes of me sending them the information... 15 minutes, no lie!!! I can't even get a pizza that fast. When they showed up it turned out to be a simple issue and they were finished and had left the site within half an hour. Janet's email response is lightning quick and the technicians are fantastically friendly. I've sent them on 3 calls since my first experience and all have been handled with the same exceptional customer service as the first. I will definitely be calling them again. Highly Recommended!!

c e.

Had a plumbing problem and needed help ASAP.... Even though it was after hours, Power's had someone at our house fast! Eric was professional, personable and resolved the problem quickly. Will definitely call Powers again next time we need a plumber.

Nicola T.

$186 for 20 minutes of service and could not resolve problem. Worth it? I think not.

Although it was an after hours call, I was not informed that it would cost even more after 8pm!
Janet was helpful on the phone, but Matt did not seem able to figure anything out about the leak, apart from saying ""you need to take up the floor!""

Make sure you know that billing time starts from the time they leave their office until the time they get back to their office. Wish my job worked like that.

The next day I called Welby Construction and Ed came out immediately and was able to locate the problem within 20 minutes. Had nothing to do with the floor as the leak was in a pipe in the ceiling. How wrong was Powers Plumbing.

Would not use this company again.

John B.

I called Powers Plumbing for someone to fix dripping water under my kitchen sink. The plumber replaced my kitchen faucet with a new faucet I had on hand and I paid him but he had to return when I called back the same afternoon to fix continued dripping under the sink which he had failed to stop on the first visit. A couple of days later I received in the mail another substantial with an explanation that the plumber had not charged me enough! I was so mad that I put the bill aside and forgot about it. A couple of months passed. Yesterday I was informed in an email that I had not paid my bill and it was being referred to collection. I am 63 and own two houses but have never had this double billing happen before. I am going to pay the bill today but I do not recommend this outfit and will never use them again.

Barbra R.

our nightmare of a gas leak in our home...has ended.
we recommend ''powers plumbing'' in mission hills 92103.
hight rating for chris valencia.. master plumber/all around nice man.
thank you chris... barbra and michael rhoda

Patti R.

I've been using Powers Plumbing for only a year but have a residence and several condos that need their services. You won't find a better plumbing company in town. They are responsive, reasonably priced, friendly, and do a great job - and they are woman-owned and run like a family business. Plus they are good neighbors that support the community when they can.

Why would anyone go anywhere else.

Patti Roscoe

Gray B.

Started using Powers Plumbing after another plumber botched a job for me. Brought in Powers and have been using them for years. Great service and Janice (the owner) answers the phone and remembers me now. Everyone they've sent knows their stuff. Most are super friendly (got a grumpy one only once). Prices are super fair and no BS.

Patricia A.

Powers Plumbing could not have been more helpful or professional from the customer service over the phone to the service our condo units needed in one of the units. Mike had to remove and replace an iron clad p trap in a laundry drain. He was efficient and kind and provided great service. Thanks for your fast and efficient help. Will be glad to call on your services again which I'm sure we will need.