Potter Heating & Air Conditioning-Perrone Plumbing

Effie M.

I had a problem with my heating. They spoke about the charge included one hour label ahead of time. They spent around half an hour and the bill was charged for one hour and half for label. The problem, however, was not resolved and the house did not have heat after 2 days again.
They sent another repair man saying needed a part which was on warrantee and I was not charged for it but for the label. When the heating was repaired installing the new piece, the company charged me a high amount for the part and the label . They did not assume any responsibility for the poor job of the first time and charged me two times, a total of a high amount using my credit card registered by them ahead of time.

Gloria A.

5 yr customer. Annual tuneups of furnace and a/c. Quality service, swift response to all requests.
Yesterday experienced furnace quitting on me. Thermostat not responding despite battery change. Called at 8am and had tech in my home by 2.

Ryan replaced existing thermostat with one far simpler, and with large lighted font. Proceeded to completely tuneup and clean unit. Even helped me with suggestions on redirecting excessive heat on my second level.
Immediately put on booties to keep floor area free of debris, vacuumed everywhere too. Excellent customer service, upstanding employees.

Yelena D.

That were able to come out the same day and assist us with a severely clogged drain. Worth every penny to have someone come out and know what they're doing

Vicky H.

Highly satisfied! Our AC decided to stop working yesterday and of course on one of the hottest days of summer. Got home last night after 7pm to a warm and toasty house. Received a call back from Tim, the on-call technician, described the problem and made an appointment for morning. He arrived before the scheduled time, looked at the AC unit, fixed and tested it and was done in less than 1/2 hour. Answered all my questions and gave me some tips about air filters. Couldn't have asked for better service. Highly recommend this company, and plan to call them back for furnace maintenance in the fall.

Robert G.

Furnace went out on a Sat morning, tech Don told me it was an electical issue and I needed to call an electrician. After paying $200 for 18 minutes (that's more than $600/hr, people!), he left and I was still without heat. I decided to change out one fuse in the panel and viola! I have heat but still feel like they need to fix their rates, not competitive for suboptimal service. Call someone else.

Roselynn K.

Very responsive, thorough and didn't empty my bank account. I have a very old house with old pipes. They didn't touch the antique tin ceiling near the leak. I highly recommend and will use them again myself.

Linda P.

This company had sent over a plumber with a bad attitude, was unable to determine the exact problem of a leak from a bathtub faucet, and did absolutely no work. He left saying he still had to charge me. I was in no way advised of a service call fee either on the phone with the two women I called and scheduled an appointment for, the first girl never got my service call listed when I called the first time. Now they sent a bill I refused to pay to collections. Not a very reliable organization.

Dana C.

These people screwed me over. Do not hire!! Their tech left a bleed valve open on a radiator. It leaked for four days while I was out of town. I came back to find paint sloughing off the walls of the room under the leak, original 1918 woodwork warped, ceiling and walls wet and full of mold. I called the guy back from potter and he saw what had happened and said, did I leave that valve open? I'm so sorry. We had a talk about how I hoped he wouldn't lose his job. My contactor and insurance adjuster agreed that the damage was $9500. My insurance covered all buy deductible, thanks travelers! But I'm left 1k out of pocket. My insurance asked theirs to compensate and Potter said no, that we have no evidence it was their fault and that my conversation with the guy was only hearsay. They know what happened and they are in the wrong. All I can do is warn others about them and that a company having insurance doesn't mean they will use it fairly. I can't believe business owners could be so unethical. I still hope the worker did not lose his job.

Joe G.

Not satisfied with the service we received at my elderly mothers home The plumber was unable to remove the sink for repair, ended up cracking a wall tile, claiming the bathroom sink was ""caulked to the wall really well."" Left without repair and charged us full price. My complaints to management were dismissed. I subsequently removed the sink within ten minutes without cracking any additional tiles. Plumber obviously didn't want to bother.

Nathaniel B.

I had countless issues with the work performed by Potter/Perrone. Their quality is sub par and staff is EXTREMELY unprofessional. When I called to talk to a manager regarding my issues, he stated ""you are just one of those Hillary Clinton types who have work done and don't expect to pay anything"". I would never refer Potter/Perrone and hope that this sways you to use another service.