Pop's Family Plumbing

David N.

I tried a number of ingenious home remedies to unclog the kitchen sink. I did not want to have to call a plumber, but finally this morning that is just what I did. I called The Plumbing Source because they were local and I had seen their trucks. Otherwise I was flying blind. I asked if someone could come the same day. Yes.
It was not a simple job; there was no trap to use. They worked for a long time and I was afraid they weren't going to be able to get it, but they did. I still don't know what had clogged the pipe. One thing they didn't find was any grease after all the boiling water and multiple treatments I had put through there. It was something I couldn't have done myself and under the circumstances I was happy with the price. I wholeheartedly recommend them.

Feri C.

In mid-Dec 2019 we had water slowing leaking from the side of our house to the yard. We called Pop's Family Plumbing. Rick (the owner) along with one of his folks came out and said we had a slab leak and needed to reroute some pipes in the kitchen area. They came back and did the work the next day which involved opening some holes in a few drywalls and ceiling. In addition, they replaced the mainline regulator and decided to increase the water pressure from 50 PSI to 60 (later we learned this was not a good idea - see below). They charged a total of $ 3,265 for this work, quite expensive!

Less than a week later we had another leak, this time inside the house which caused a significant amount of water damage to several areas (guest bedroom, family room, pantry, toilet, hallway, etc.). The carpet in the guest room was soaked and had to be completely removed. Water would seep from in-between planks in the hardwood floor when you stepped on them. This was Dec 21st, right before Christmas and we had family coming to stay with us. Needless to say, we were anxious to get this problem fixed. So, we called back Pop's plumbing. Rick was not able to make it that day, but he came over the next day. He and his co-worker looked to detect the source of the leak for a while. At the end Rick said it was in the garage and did a small reroute and charged another $1,450. We had not seen any water at that location but were hoping they knew what they were doing and solved the problem. Well, we were not so lucky!
Water continued to leak into all the same locations. Whatever it was that they did in the garage for $1,450 was a waste of time and money. We called them back and they came over on Dec 23rd. They looked for the source of the leak but could not pinpoint it. Rick suggested we should repipe the whole house and his price was $8,000.

By then we had paid $4,715 to Pop's plumbing plus thousands more for restoration. We were not going to spend another $8,000. At that point we decided to have a second plumber look at our problem. These guys found the source of the leak very quickly and fixed it for only $800! The leak was no-where near the garage where Rick had done the repipe for $1,450! It was behind the coat closet. We also learned that changing water pressure from 50 to 60 was a No-No. Increasing the pressure on older pipes could cause more pinholes and that was probably the cause of our second leak.

Needless to say, our Christmas plans were ruined while family was visiting. For several days we had to turn off water to the whole house for extended periods - very tough on us and our guests. We also had to cut walls open, remove some flooring, base boards, and run loud fans for days to prevent mold from forming. Horrible experience!
After two months we are still not done with all the repairs. This all could have been easily avoided by proper detection and repair of a simple leak which Pop's Family Plumbing was not able to do. We did send an email to them and asked them to refund the $1,450. They ignored our first email and after sending a second one they replied but refused. Very disappointing service! Obviously, we would not recommend them.
By the way for those of you who are considering repiping your house, there are several very good companies in Orange County. We have since done a lot of research about repiping and got multiple quotes. Pop's price is higher.

Bogdan S.

My main water shutoff valve started leaking, it was old and rusty with half of the knob broken off. I submitted a request on Angie's List and Pop's Plumbing got back to me quickly. I sent them photos and got an estimate, they were on their way before the hour was over! Replaced the shutoff valve and pressure regulator, new ones are shiny and work great. They guys are very clean and professional, saved their number in case I needed help with plumbing, would recommend to a friend!

Jesse F.

We needed to replace a very tired (and rusty) 75 Gallon Gas Water Heater. I spent enormous amounts of time scouring the Internet looking at models wasting time getting outrageously expensive quotes.

With one call to Rick, I knew I was in great hands again, and am still scratching my head as to why I didn't call him in the first place.

Rick showed up on time, performed a perfect install, disposed of the old unit and all within a reasonable price for unit and labor. Within minutes of the installation, we discovered that one of our bathroom sink faucets were clogged, so we called Rick and he came back and fixed the issue in 10 mins (no charge).

Thanks Rick!!

Donna A.

We needed a toilet reset. The plumber showed up on time, was professional, and did an excellent job!

Karen S.

So glad I used Pop's Family Plumbing. Very courteous and professional. Response time was very quick. I accidentally broke the valve on the angle stop- it was replaced quickly for a reasonable price. I will definitely use this business again and let my neighbors know how pleased I am with their service.

Paul F.

Pops arrived on time and did a speedy install on a new kitchen faucet, pricing was fair.
Will use them again for any plumbing issues.

Nick M.

Have to give credit where credit is due. Rick was easy to communicate with and flexible in getting my project done on my timeline even though it wasn't a very big project. Eddie came out and did a great job with the project itself and was readily available for follow up after the fact. We'll happily hire these guys again down the line when the need arises. Also, happy to report that Rick is honest in his pricing up front rather than giving the run around, Thanks again!

Neil D.

Kudos to Rick, Eddie, and Shannon for their customer focus, honesty and professionalism!

We are blessed to have found Rick and his team to help us maintain our home. These guys were very honest and had a laser focus on all the details while they take care of all of our plumbing issues!

They could have sold me services and parts that were not needed, but these guys are ""straight shooters"" and they have earned my business going forward as well as my recommendation of their services to all my friends, family and others who I do not know personally on Yelp!

Their consistent actions of doing the ""right things"" are not taken lightly nor will they be forgotten!

Cheers Rick, Eddie and Shannon!

Samantha A.

They have done shower work in bathroom, fixed my garbage disposal as well as getting my toilet unclogged. It was clogged with rocks that my kids flushed. I feel all the work was done well and in a timely manner. I have reccomended them to my in laws as well. Definately will continue to be a customer!