Jerome A.

I called PopNGo for an issue with our showerhead.

The owner sent his son to the job. Was charged $160 to tell me that either the temperature valve or the entire shower installation needs to be replaced. I was told having the valve replaced may not be the actual issue but can be verified. However, the part must be replaced first to see if it would solve the problem. I declined for the time being as I am aware there might be a way for me to get the part for free from the manufacturer. Took him a while to put back the shower handle, during which, the assistant has to turn the outside water shutoff valve on and off several times. The way I see it, he wasn't very familiar with the 15 year-old fixture I have at home.

During the diagnosis, the son had his assistant turn on/off the outside water shut valve to make sure water does not come out of the pipes while the showerhead was being diagnosed. I wasn't aware the water is supposed to drip from outside so i tried to turn shut the outside valve but it was lose so I left it alone.


After the work was done, the tech and his assistant informed me that they have to charge me an additional $275 in order to fix the outside shut off valve because I caused it to get lose (and even lose the screw that holds the handle in place, even if i saw the screw in there when I saw it), even if it was already lose by the time I saw it. Also the assistant has been turning it back and forth while the son/tech was at the shower stall fixing the faucet.

Since it was already late at night and I didn't want any more argument, I went ahead and paid for the outside shutoff valve to be replaced. IMO, since nobody knows who did what, at least, in a good gesture of customer service, PopNGo should have shouldered half of the cost to replace the outside shutoff valve.

So. If you intend to use PopNGo, please make sure the water shutoff valve outside is working properply and record a video of it in perfect working order. Just wanted to share. Thanks.

Danielle V.

We needed our toilet unclogged. We called around 10AM, it's now 11:05. They just left and our toilet is already fixed. Impressive to say the least!

Mary M.

Joe was awesome!!! He was patient and very professional. I went through many plumbers and Joe's the only one that can fix the clogged. I highly recommend him and his company for any plumbing needs.

Ana G.

100% satisfied! Great customer service, very knowledgeable and quick to come and complete the job. I would recommend them to anyone looking for a plumber.

Donald L.

Service was excellent. Very knowledgeable. They had to repair some substandard work from a prior plumber from another company and were very creative and knowledgeable in doing the work. They took care of the problem in a timely manner and did not try to sell me services I did not need. I highly recommend them and would call them again.

CC C.

Joseph is just the one of the nicest people I ever met, and Michael too. They truly care about your problems and always do their best to help you, as soon as they possibly could. I had a water tank leak, called them and they showed up in no time, gave a very reasonable quote and installed a new one the same day. Highly recommended!

Chad G.

I called pop-n-go asking to repair a water heater. The gentleman who answered the phone and was very knowledgeable and told me he'd send a technician out to diagnose the issue. The young man who came and was very kind and professional! He finished the job in a timely manner and cleaned up after his self. The plumbing was very neat and clean. 5 stars!! Will be coming back! Thank you pop-n-go!

Rick T.

Great service from Joe and his team. I called on Friday for an issue with my storm drain and he schedule me a Sunday appointment. It's been raining heavily and the few places I called were booked for weeks.

Come to find out, my storm drain had no issues. It was just the design which was causing the overflow to the street. However, he still took the time to come out, explain the issue and any questions I had. NO CHARGE!

If you are looking for someone honest, reliable and knowledgeable, you found the right place.

Rhonda T.

I'm giving joe a five star if it went to 100 I would do that to joe was the best he went beyond his duty's to make my 80 year old Mom feel safe with her plumbing needs and shared with her daughter everything he was doing step by step. If you need a plumbing done joe is the one. Thanks joe big hug to you from Mom and me

Cindy D.

Called in the morning for a main sewer line clean out, Joe answered the phone personally and was here within half an hour. The price he quoted on the phone was what I paid and was about half of what the big companies charged (and I did not have to listen to any up sell of, Oh you need a new main sewer line, etc.) He also advised me that a sink I thought needed work was just fine and made a low cost suggestion to help my issue.

I will definitely use him again and will recommend him to friends and neighbors and on Nextdoor.