Policy Well & Pump

Michelle F.

Had our yearly water check which came out fine. Had to call them back to our home days later & had water sample again checked. It came back super low in a drop of our PH level. Tried calling their office to get a new sample & recheck while discussing what can be done to fix issue. The man I spoke with was demeaning & rude. (Jerry).
He told me I was rude and stop interrupting him which I was t & was trying to have a discussion!! He needs a course in not arguing with a customer & insult you at the same time ! Wow! Never again!

Bruce O.

Like others have mentioned I called to get a quote. I was not told on the phone the quote would be $200!

Their staff should up, they instantly went to work and started unloading tools without giving me a price for the total job. I stopped them and told them I wanted a quote before they started digging up my pump. The price for the entire job was $5,500. I told the workers I was not ready to pay that kind of money and thanked them for their time.

They then offered financing with 0% over 12 months and asked how my credit was. It is none of their business what my credit looks like. I found that to be rather intrusive, I told them I did not want to add an additional $500 a month to my monthly expenses and thanked them for their time.

That is when they demanded I pay them $200 for being on my property for 10-minutes. I told the workers I was not told of the charge and did not feel obligated to pay it; they called their manager, who informed them they had to get the $200 from me. The worker told his boss, ""I don't want to deal with this guy,"" which I found to be beyond rude. I called their competitor and got a free quote for $1,000 less. I called a third company that did the entire job for $1,500.

Do your research, a new tank is around $300 at Home Depot, and a new pump should set you back around $400. I do not see why they charge $4,800 to install $700 worth of parts for around 2 - 3 hours of labor.

Matthew A.

Good work but costs a small fortune.
We had no water and knew our well pump had died as it was well over 20 years old.
They came out same day and began work. Checked systems out etc....got the old pump out and the giuy says yeah its gonna be $4,400. Yikes!
That included the new pump and also a new pressure tank.
THey are good guys and workers but the cost was high I thought for the parts and 2.5 hours of labor.

Scott P.

Lost house water pressure 9:00 ish in the morning. Called Policy Well and Pump after 11:00 and they we're at my house 1:00. And ready to work. Tyler & Curt were well prepared and troubleshot my issue to the well pump. Too smart guys with the correct tools and replacement parts on site had my water working in no time. They were professional knowledgeable courteous and most of all respectful. Thank you for a professional job well done.

Martin P.

I have used This company since moving to Windham 25 years ago. They are honest and their pricing is competitive. All service technicians I have encountered are excellent. Recently I called for a problem I was having and ""Skip"" from Policy resolved the issue over the phone and requested I call back to insure after his fix instructions were performed to insure all is well. Customer service personified. I would recommend them to anyone.

John P.

I had policy come out to service my equipment. they informed me I needed a new line to my well. As I was skeptical, I waited a few weeks to ensure this was indeed needed. With a new ($4000, I find excessively high for pushing a new water line through an existing line!) line installed my water is now MUD brown and the Manager Skip say's there is nothing he can do till my water clears up - it's been 5 days of mud. He's also been downright rude and brings up that I delayed my own service, forgive me for not wanted to spend unnecessary monies, he'll get someone out here sometime next week.

I contacted H20 out if Middleton and without looking at my system they diagnosed it. I would stay clear away for Policy as an un-consumer friendly company!

Colleen S.

So impressed with this company and it's employees: Rick and Tyler!
We needed a new pump for our well. Saturday morning they arrived at 8:30 a.m. and installed a new one.
They even taught us a few things about wells and pumps! Their expertise and friendliness made a difficult situation not so bad. Even during this Covid pandemic!
Well done guys!! Will always use Policy Well and Pump!

John P D.

I needed to replace the expansion tank underneath our manufactured home as it was or had failed. Now no one likes to crawl under a home on a concrete slab to locate a pit where the expansion tank was located so I had a brainstorm lets put it inside the house where the cold can't get to it . It would be easier to service if necessary. As a New Englander I decided after pricing the job out that I would attempt this myself to save money. I googled and watched 3 or 4 you tube videos made a parts list and ordered the expansion tank on line as it was less than Policy Well could sell it for. (I am a 14 year customer of their's) I placed the tank in it's new home with all the attached plumbing dropped the water in / water out pex lines below the floor and disconnected the water lines from the old tank. BTW it's Saturday afternoon as I was confused as what I saw in the videos was not what I was seeing below.
I had promised my wife we would have running water that day so I drove over to Policy Well and talked to the dispatcher/ owner and said they could laugh now or later but I needed help. The technician was just getting ready to clock out but over hearing my plight agreed to come over and see what he could do. (he had been under the house before) He drove over and we went under to check things out and he recognized the issue got a few parts out of his truck and started to correct my error.
While he was underneath another crew stopped by just to see if he was OK and one of the guys slid under and assisted him. Later I learned they were the overnight crew and the job would have ended up in their lap had he not volunteered. $170 later we were all set and the new expansion tank was working and water flowed once again.
I would highly recommend this company to anyone as they are honest , trustworthy , customer friendly and respond in a timely manner.
I still managed to save money despite the fact that I required some assistance . Thank you

Private L.

I just used Policy Well and Pump to install an arsenic reduction system and to do a well shock and both the service and pricing was excellent.

I was initially hesitant because of the negative reviews here but another vendor referred me to them and spoke very highly of them. I ended up getting 5 quotes from different vendors and Policy was the best.

When I called, I spoke to Jerry and he was knowledgeable, confident, and comforting. It was just what I needed. He was even responsive during non-office hours and they were flexible with me about scheduling service. Jared installed the arsenic system and Jerry did the well shock. They are the type of people that you feel comfortable with right away because they take such pride in their work and doing a thoroughly good job. I highly recommend them.

Bob G.

I called because I had a leak I was told there were multiple ways to fix it given size recommendations for bladder replacement was told things needed to be replaced at once i was given a price over the phone of 1500 i thought the price was crazy but felt over a barrel they billed me 1800 NO break down on prices 2 guys were in and out of my house 1.5 hours
( I was not home my wife was)
They are a rip off and belong in Jail STYAY AWAY I called the owner he said the LIST price of the parts were 1000 i found the same part on line 400 he said that was possible but he is not on line and he charges list I got no break down for parts labor at all
I am writing to my local state rep asking that well installers fall under some regulation this company is a scam artist they know you have to go with them you need water

This replacing a bladder can be done by a homeowner I was just not sure I could do it.
DONT CALL This company Run away